Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Mercure Hefei Sunac. We are sorry to express our sincerest apologies that we failed to make you achieve fully satisfaction. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Mercure Hefei Sunac

Dear Guest, Thank you very much for choosing Mercure Hefei Sunac hotel and sharing the experience with us. We are very sorry to have failed to meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very valuable to us. I will share your feedback with our management team. As for the breakfast issue you mentioned, the F&B department will make action plans and pay more attention to them in the following work. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Regards, Guest Experience Manager Mercure Hefei Sunac