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Reviews of Holiday Inn Cincinnati Airport, an IHG Hotel

3 out of 5
Holiday Inn Cincinnati Airport, an IHG Hotel
1717 Airport Exchange Blvd, Hebron, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 507 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 78 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff at front desk very polite and helpful
Stayed 3 nights in May 2024
Response from Randy on 24 May 2024
Thank you for staying with us and for posting a very good review

2/10 Terrible

Ben G

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I laid down on the bed and it collapsed. I am not that heavy. Place was dirty, run down and had zero amenities. Very disappointing.
Stayed 5 nights in May 2024

8/10 Good

Charles

Liked: Cleanliness
Disliked: Staff & service
Shuttle was late
Stayed 1 night in May 2024

4/10 Poor

Abel

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned properly, there were hairs from different people, I really didn't like it! I didn't have a remote control for the television.
Stayed 1 night in May 2024

10/10 Excellent

Patrick, West Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the airport, Cincinnati/Northern Kentucky (CVG) is excellent. The ability to stay here the night before and leave your car for the duration of your trip makes this hotel the place to stay.
Stayed 1 night in May 2024

2/10 Terrible

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and old property. Everything was filthy and rundown. Would not recommend or ever stay at this property again.
Stayed 1 night in May 2024

10/10 Excellent

xiaohui

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Paula, West Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heidi was very helpful and was able to fix an issue we had while checking in.
Stayed 1 night in May 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine. Hotel located close to the airport. Very convenient location.
Stayed 1 night in May 2024

10/10 Excellent

cassie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful place to stay! My mom said many times during our trip that this is the nicest Holiday Inn she has ever stayed in. The hotel was beautiful, inside and out. Staff was very friendly, knowledgeable and were extremely accommodating.
Stayed 1 night in May 2024

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but no complaints
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Property conditions & facilities
They where very professional and very nice
Stayed 1 night in May 2024

6/10 Okay

Patrick

Disliked: Staff & service, property conditions & facilities
Worst restaurant I have ever been in staff
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Stayed 1 night in Jan 2024

2/10 Terrible

Latricia

Disliked: Cleanliness, staff & service, property conditions & facilities
My room stank and the air went out in the entire hotel will never stay there again front desk lady was nasty and rude
Stayed 1 night in Apr 2024

8/10 Good

Sorin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Anthony

Disliked: Amenities, property conditions & facilities
Dresser was broken along with the closet door I could not open
Stayed 1 night in Apr 2024

6/10 Okay

james

Stayed 1 night in Apr 2024

6/10 Okay

James Frederick, Bonita Springs

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is great. Very nice people.
Stayed 2 nights in Apr 2024

6/10 Okay

Melinda

Liked: Staff & service
Disliked: Property conditions & facilities
It was a place to stay. The room didn’t look much like the pictures. Everything was a lot more worn down and not as clean as portrayed online. It was easy to get to the hotel from the airport on their free shuttle service, but I wouldn’t have wanted to stay more than one night. Experience is reflected in the price.
Stayed 1 night in Apr 2024

4/10 Poor

Whitney

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool area Covered in black mold. No microwave in room. Beds hard as a rock. Stay somewhere else and get a free continental breakfast instead of paying for this one.
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area was nice for meeting with friends. What I did not like was $19 for a mediocre breakfast duffet is ridiculous.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joann

Travelled with family and small children
Liked: Cleanliness, staff & service
It’s rather old and could use some updating but it was quiet and bed comfortable.
Stayed 2 nights in Apr 2024

2/10 Terrible

Clifford, Beverly Hills

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No help with missed flights by airlines. Would expect a credit good for one year.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kristen

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Parts under construction, no hot tub as listed, not a lot of food options but kids enjoyed the pool and easy to get to the airport. Staff was nice and let us take some breakfast items for the kids since we had to leave so early.
Stayed 1 night in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

James, Canton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had an apple core and a pill on the floor. Then, our second room had a bottle cap on the floor. The pool had a layer of black mold around it just above the water line. The steam room and hot tub were both boarded up. Kinda of a shame because it looked like the hotel was really nice years ago.
Stayed 1 night in Apr 2024

4/10 Poor

Bethany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very uncomfortable. Roach was found on bathroom towel. Toilet was hard to flush. Toilet seat looked like they borrowed it from someone. lol… Took 10 minutes for water in bathroom sink to get warm. Shower head was janky. T.V. was hard to navigate. No complimentary breakfast. Employee at check in was rude and not helpful. I will not stay here again, ever ever. Very disappointing! And I usually stay at Holiday Inn.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The facility is dated (90s decor maybe), but it looked like they had started some renovations. Otherwise it seemed clean. There is a restaurant but it was closed the whole time despite being told at check in it would be open for dinner. I had to check our very early in the morning around 6:30 am and the restaurant was not open at that time either. The only dining otherwise nearby is at a gas station. So it is not ideal if you don't have transportation to venture out from the hotel and you want something to eat. The mattress on the bed was really bad and made sleeping difficult. I woke up several times through the night from back pain.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Very dated and technical problems with check-in.
Stayed 1 night in Apr 2024

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor lighting in room. Too short shower curtain. Very slippery floor in handicapped shower. Easy chair and nightstands showed extreme age. They would not have been bought in a rummage sale.
Stayed 1 night in Mar 2024

10/10 Excellent

Bernie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Didn’t eat breakfast due to cost.
Stayed 1 night in Mar 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janicelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and the room is clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel transportation
Stayed 1 night in Mar 2024

10/10 Excellent

CP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unexpected needs were met by the CVS vending machine. The food for breakfast in the restaurant was excellent. They provided a shower chair for us. Only wish we had brought our bathing suits. Thank you.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Kandyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gathering area in the lobby, quick check-in. Great banquet rooms with excellent food! Nice very and clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

Debra, Dayton

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Main bathroom by our banquet room blocked off because of floor remodel. Baseboards we lying in main hall with nails sticking up.
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there many times when traveling out of Cincinnati. The shuttle to the airport and the parking at the hotel works out great for me. Highly recommend.
Stayed 1 night in Mar 2024

6/10 Okay

JaQuan

Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Stanville

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Staff were helpful, property would benefit from a bit of refurbishment.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Debora

Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, access to the airport, comfortable and clean room
Stayed 1 night in Feb 2024