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Check in was fine. The main restaurant is closed but thankfully there are many restaurants in the area. The room is clean and nice but it is not sound proof. I can hear everyone talking next door in their regular voices. It is supposed to be a smoke free environment but someone woke me up with the strong stench of marijuana in the vents! Very unpleasant way to be woken up. There should be better control of this if it’s truly a smoke free hotel.
Overall the hotel looks decent and the staff are very friendly. Unfortunately the odor that woke me up is still very strong lingering in my room where I share with my son. Very unpleasant stench at the moment. I’m sitting in my room and is uncomfortable to breathe
Yolanda
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Yolanda, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. FYI - A new third party operated Italian restaurant is opening soon. We hope that you will give us the opportunity to serve you again in the future.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Njideka, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. FYI - A new third party operated Italian restaurant is opening soon. We hope that you will give us the opportunity to serve you again in the future.
Dear Adam, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Kathleen
24 Mar 2024
No food! Most hotels have something
Kathleen
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hazlet. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, FYI-New Third-Party operator restaurant is opening soon as the previous tenant left without giving sufficient notice to the hotel ownership. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Dear Elvis, Thank you for leaving us feedback and staying at the Holiday Inn Hazlet. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the entire staff and the ownership, and I trust that the actions to be taken will make your next stay with us better than the last. Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!
10/10 Excellent
Matthew
9 Mar 2024
Matthew
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. FYI - A new third party operated restaurant is opening soon. We hope that you will give us the opportunity to serve you again in the future.
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Jeremy
24 Feb 2024
Liked: Cleanliness
Jeremy
Stayed 3 nights in Feb 2024
Response from Management on 26 Feb 2024
Dear Jeremy, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Bed comfortable and clean.
Bathroom lighting needed to be brighter.
Liked Keurig in room.
Convenient location.
Generally clean property
Susan
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Dear Susan, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Yithsien, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Clare
5 Feb 2024
Clare
Stayed 1 night in Feb 2024
Response from Management on 25 Mar 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Thomas, thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Katie, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I had a reservation through Expedia perfect woman at desk was making phone calls while getting me checked in. Next day I wanted to extend my stay they advised me to call Expedia. Price there was $183 and the hotel quoted my daughter the same $159 plus tax $183 called on phone was rolled and charged $240. Overcharged and no one cares.
Dear Bruce, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Janette, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Robin
Travelled with family
1 Dec 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Vee at the front desk was so welcoming and engaging! First impression = 100% happy! The downside to the room-under the glass desk protector was quite a bit of food debris, and the bathroom floor could have used a bit more attention to cleaning.
Robin
Stayed 1 night in Nov 2023
Response from Management on 26 Feb 2024
Dear Robin, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Thomas, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
The hotel was clean and quiet. Good nights sleep. Staff was great, at check out Vee gave us bottled water for the road
James
Stayed 1 night in Nov 2023
Response from Management on 26 Feb 2024
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Sharon, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
LISA
Business traveller
2 Nov 2023
Liked: Staff & service, room comfort
LISA
Stayed 1 night in Nov 2023
Response from Management on 26 Feb 2024
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Christian
30 Oct 2023
Christian
Stayed 1 night in Oct 2023
Response from Management on 26 Feb 2024
Dear Christian, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Feda, Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Hope, thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hazlet We strive to make each stay as pleasant and comfortable as possible, thank you for sharing your comments,
We stayed here one night. We saw a concert at the PNC.
Kathleen
Stayed 1 night in Sep 2023
Response from Management on 14 Oct 2023
Dear Kathleen, thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Megan
Travelled with family
6 Oct 2023
Liked: Staff & service
Disliked: Amenities
With a hotel that was not filled to capacity or close we are shocked we have been parked next to the elevator. It’s too late to change rooms but I don’t expect to sleep with the noise going on. Additionally, there was no info on the tv, available channels or wifi. We overpaid. Disappointed.
Megan
Stayed 1 night in Oct 2023
Response from Management on 9 Oct 2023
Dear Megan, thank you for taking the time to tell us about your experience at Holiday Inn Hazlet. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. FYI - We have only 2 rooms of the room type you booked. and both are next to the elevators
8/10 Good
Elizabeth
5 Sept 2023
Liked: Staff & service
It’s a basic hotel.
Elizabeth
Stayed 1 night in Sep 2023
Response from Management on 9 Oct 2023
Dear Elizabeth, thank you for taking the time to tell us about your experience at Holiday Inn Hazlet. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Tania
4 Sept 2023
Tania
Stayed 1 night in Sep 2023
Response from Management on 9 Oct 2023
Dear Tania,Thank you for taking the time to tell us about your experience at Holiday Inn HazletPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Smooth check in. Clean rooms and entertaining tv channels.
Racquel
Stayed 1 night in Sep 2023
Response from Management on 9 Oct 2023
Dear Racquel, thank you for taking the time to tell us about your experience at Holiday Inn HazletPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Rebecca
1 Sept 2023
Rebecca
Stayed 1 night in Aug 2023
Response from Management on 9 Oct 2023
Dear Rebecca,Thank you for taking the time to tell us about your experience at Holiday Inn Hazlet Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Tanya
Travelled with family, Travelled with family and small children
Dear Tanya,Thank you for taking the time to tell us about your experience at Holiday Inn HazletPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
It was horrible
Room was dirty no towels no service no desk help no amenities
Rich
Stayed 1 night in Aug 2023
Response from Management on 9 Oct 2023
Dear Rich, thank you for leaving us feedback and staying at the Holiday Inn Hazlet. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the entire staff and the ownership, and I trust that the actions to be taken will make your next stay with us better than the last. Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!
8/10 Good
George
Travelled with family
5 Aug 2023
Liked: Staff & service
One night stay
Good for the night nothing fancy but they are updating front desk is very nice rooms need to be cleaned better found hair on floor and dust on the dressers
George
Stayed 1 night in Aug 2023
Response from Management on 12 Aug 2023
Dear George, Thank you for your recent review on Expedia. While we appreciate your positive rating of 8 out of 10, we are always striving for excellence and would love to know how we could have earned a perfect 10 from you. Your feedback is valuable to us as we continuously work to enhance our services. Discussed the cleaning issues with the housekeeping staff so that this type of incidents never happens to any other guest. We hope to have the opportunity to exceed your expectations in the future.
Took forever to check in. Noisy alarm kept us up the first night. Breakfast was not included. Had to check out a day early and they would not refund the night despite over 24hr notice. Nothing around you can safely walk to.
Francis
Stayed 4 nights in Jul 2023
Response from Management on 12 Aug 2023
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you.
The staff was very professional and helpful. The rooms were very clean and neat. The location was great not too far from the beaches, restaurants, and other stores. The only thing I did not like was the maid standing at the door at check out, that was very unprofessional and rude.
Shannon devose
Stayed 1 night in Jul 2023
Response from Management on 12 Aug 2023
Dear Guest,Thank you so much for giving us your valuable feedback. We're really happy you liked your stay! Our team works hard to make guests happy, and your kind words make us feel proud. We shared & discussed. With the entire housekeeping staff so that no other guest gets that type of experience at the time of checkout
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to know that you had a fantastic experience during your stay. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back soon for another enjoyable stay.
2/10 Terrible
Luis
28 Jul 2023
Luis
Stayed 1 night in Jul 2023
Response from Management on 14 Oct 2023
Dear Luis, thank you for leaving us feedback and staying at the Holiday Inn Hazlet. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the entire staff and the ownership, and I trust that the actions to be taken will make your next stay with us better than the last. Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!
Dear Pete: We are so sorry that you are not happy when you stayed with us. If you would like to share your feedback, please call the hotel and ask to speak to a manager. I hope that next time you're in the area we can show you just how amazing our hotel can be.
10/10 Excellent
Mark
19 Jul 2023
Mark
Stayed 1 night in Jul 2023
Response from Management on 20 Jul 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hazlet We strive to make each stay as pleasant and comfortable as possible, Thank you for sharing your comments,
Clean rooms, excellent amenities. Would definitely stay again.
Erin
Stayed 1 night in Jul 2023
Response from Management on 20 Jul 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hazlet We strive to make each stay as pleasant and comfortable as possible, Thank you for sharing your comments,
10/10 Excellent
ramon
Travelled with family, Travelled with family and small children
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hazlet We strive to make each stay as pleasant and comfortable as possible, Thank you for sharing your comments,