BBQ/picnic Area
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Reviews of Gateway To The Breaks Motel

2 out of 5
Gateway To The Breaks Motel
2307 Breaks Park Rd, Haysi, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 47 reviews" "
Rating 8 - Good. 10 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Was hesitant booking as usually the hotels out in BFE are usually neglected. But I was Very WRONG. The owner and lady working there are freaking awesome! The grounds overall are clean and expansive. I did enjoy seeing the fire pit with the lights off to the right. The longing area up top with two TV and a fire pit was great. Rooms are clean and the beds are VERY comfortable. I’m glad I found this spot as comfort inn and suites used to be my go to. Not anymore. Keep up the great work! Also if you’re staying go support the local food truck. Dude is SUPER cool! And the food is pretty delicious.
Stayed 2 nights in May 2024
Response from Mgmt on 17 May 2024
Thanks for staying with us Joshua. We're happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great place just what we needed to park my motorcycle trailer. Staff was very friendly liked the room .
Stayed 3 nights in May 2024
Response from Mgmt on 16 May 2024
Thanks for staying with us Mike. Beautiful Harleys by the way. We hope to see you again soon.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Was convient to the park clean and quiet.
Stayed 1 night in May 2024
Response from Mgmt on 16 May 2024
We appreciate you staying with us.

6/10 Okay

Richard

Liked: Cleanliness
The facility is old, but the owner has put in some upgrades, such as Roku TV. People talking in parking lot near room can be heard easily. Furniture is cheap, but serviceable. Mattress is comfortable. Not fancy, but adequate for an overnight stay.
Stayed 1 night in Apr 2024
Response from Mgmt on 1 May 2024
Thanks for your input Richard.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mgmt. on 27 Apr 2024
We're glad you enjoyed your stay! Hope to see you again soon

10/10 Excellent

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is my now pick. It is so relaxing,and very kid friendly. The staff was amazing. They have nice sitting area with firepit,cute lights all around,you sit outside and just hear the birds and creek water flowing. It is super clean. There no service there but they have great wifi router in every other room so you have good wifi and you connected and turn on your wifi calling it works just fine. We had amazing weekend and i honestly have to say this hotel made my weekend better and less stressful.
Stayed 2 nights in Apr 2024
Response from Mgmt. on 21 Apr 2024
Thanks Marie for staying with us. You guys were great. We look forward to seeing you again soon.

8/10 Good

Samuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Apr 2024
Response from Mgmt. on 21 Apr 2024
Thanks for staying with us, we hope to see you again soon.

2/10 Terrible

Billy Jo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never found a motel or hotel! We were on the side of a dark ass mountain with no cell service. There was NO LIGHTED PARKING OR SIGN! NOT AT ALL WHAT IS ADVERTISED
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Billy Jo, Clearly you got lost. We understand, it happens to all of us. But to give us a bad review because of your lack of navigation skills, is a little unfair. Google maps brings you right to us, every time.We absolutely have a lighted sign. And a bright, well lit parking lot. AS ADVERTISED

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove up just after sunset, and the hotel was well-lit, lights strung up in outdoor areas. Easiest parking, and we walked into the office to check in — a lovely warm greeting from the desk clerk. We could see the security cameras on the tvs behind her in the office, it is clear that the whole property is monitored & very safe. It was a super fast check in, then up to our rooms. Mine was perfect, with towels on my bed and a couple of snacks & water set out for us on the counter. The tv is easy to link to my iPad, brochures on interesting activities in the area on the counter. Just a great set-up & great service. Friendly people. Full marks.
Stayed 1 night in Mar 2024
Response from Mgmt. on 17 Mar 2024
Thanks for the feedback Diana. We appreciate you guys staying with us and look forward to seeing you again!

10/10 Excellent

Jeffrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this property. Clean, safe, and the staff was very friendly.
Stayed 1 night in Jan 2024
Response from Mgmt. on 2 Feb 2024
We appreciate it Jeffrey. We hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great place to stay if you're in the area, quiet, neat, wonderful staff.
Stayed 2 nights in Dec 2023
Response from Mgmt. on 2 Feb 2024
Thanks for staying with us Joshua! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 23 Dec 2023
We're glad you enjoyed your stay!

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Management on 23 Dec 2023
Thanks Hollie, hope to see you again soon!

10/10 Excellent

AngalaDustin

Stayed 1 night in Nov 2023
Response from Carl on 23 Dec 2023
Thanks Angala, hope to see you again soon!

8/10 Good

AngalaDustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the staff! But they were buY doing motel rezervations so was difficult to xontact them .we had a deatg in the family i rented 3 rooms and room number 112 had no ahower head so my fMily could not take a shower i went to the front office rang bell but nobody ever came so it was a huge inconvenience my family had to shower in my room 115 . I felt they rented us a room that was not ready! Like i said its under renovation!
Stayed 3 nights in Nov 2023
Response from Management on 23 Dec 2023
Thanks for the feedback Angala. I was out of town that week for Thanksgiving. The staff that I left in charge, clearly, didn't do their job. I apologize for the inconvenience. But again, thank you for the feedback. Improvements will be made, thanks to you!

8/10 Good

AngalaDustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well I rented 3 rooms for me Nd my family as we had a death in the family so we needed aonethibg close. Staff was great so nice and friendly! Internet was put ( not hotels fault) but one of the rooms( 112) we rented did not have a shower head in the bathroom so my family members could not shower .I tried to talk to staff about getting some sort of discount for that HUGE incomveniance but I rang bell 3 different times and no one answered! So they just showered in my room (115) they have remodeled and the hotel is looking very nice. Other then that motel was ok.
Stayed 2 nights in Nov 2023
Response from Management on 23 Dec 2023
Thanks for the feedback Angala. I was out of town that week for Thanksgiving. The staff that I left in charge, clearly, didn't do their job. I apologize for the inconvenience. But again, thank you for the feedback. Improvements will be made, thanks to you!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
Beautiful, Peaceful, Safe and Secure. Very clean the MATTRESSES ARE AMAZING!!!! Until next time LOVE from KENTUCKY! Oh and Mr. Big (the black cat) is really friendly and loves lovin'.
Stayed 1 night in Nov 2023
Response from Management on 23 Dec 2023
Thanks Wendy. We're glad you enjoyed your stay. See you soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
All around nice
Stayed 3 nights in Oct 2023
Response from Mgmt on 9 Nov 2023
Thanks Anthony!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean quiet and convenient for breaks park
Stayed 1 night in Oct 2023
Response from Mgmt on 9 Nov 2023
Thanks fMfmtor staying with us. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mgmt on 9 Nov 2023
Thanks John.It was nice having you stay with us.

10/10 Excellent

Billy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
First stay was in August and stayed again with the kids in October. Great place to stay, great staff. We enjoyed our time there!
Stayed 1 night in Oct 2023
Response from Carl on 16 Oct 2023
Thanks Billy, it was great to see you again!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will visit again
Stayed 2 nights in Oct 2023
Response from Mgmt. on 16 Oct 2023
Thanks Kelly, we hope to see you again soon!

10/10 Excellent

Cassie

Liked: Cleanliness, amenities
The hospitality here was amazing!! I will definitely be back!!
Stayed 1 night in Oct 2023
Response from Carl on 16 Oct 2023
Thanks Cassie. Can't wait to see you and your dog again soon!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breaks
Great experience
Stayed 3 nights in Oct 2023
Response from Mgmt. on 16 Oct 2023
Thanks Terry, we're happy you enjoyed your stay!

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd year to stay at the gateway and the improvements made to the property are great. Its very convenient for the russel fork kayaking releases held every october. Thanks especially to Carl for his hospitality.
Stayed 1 night in Oct 2023
Response from Carl on 16 Oct 2023
Thanks Ben! It was a pleasure to meet you guys, Hope to see you again soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our time. Definitely will come and stay again. Recommend
Stayed 2 nights in Sep 2023
Response from Mgmt. on 16 Oct 2023
Thanks Tammy, We hope to see you again soon!

6/10 Okay

Joli

Disliked: Cleanliness, amenities, property conditions & facilities
The management does nothing to keep all of the tenants quiet. The beds were hard as a rock. The best thing about it is that it was close to the park.
Stayed 1 night in Sep 2023
Response from Management on 8 Sept 2023
Hi Joli, this is Carl the Manager, I met you when you checked in. I apologize for the bed, we are still in the process of renovating all of our rooms, to include new beds, new flooring, new lighting and plumbing fixtures, fridges, microwaves, coffee pots and 50" smart TV's. As far as the noise, with all due respect, you stayed with us on a Saturday night, during Labor Day Weekend and we were at full capacity that whole weekend. Many of our guests were having a good time and enjoying our outdoor Firepit areas. You never mentioned anything to me about excessive noise while you were here or I would have addressed it. If you stay with us again, I can assure you that improvements will be made.

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from Mgmt. on 16 Oct 2023
We're glad you enjoyed your stay!

8/10 Good

carolyn

Travelled with family
Liked: Staff & service
the people were friendly and helpful. we were visiting family and this motel was the closest so we didn't have a Long drive. there are not many places to eat or shop. its kind of isolated. a very simple place
Stayed 3 nights in Aug 2023
Response from Management on 24 Aug 2023
Carolyn, ya'll were great guests and we hope you come back soon. A new Mexican restaurant just opened 10 minutes away in Elkhorn City that gives our guests 10% off. Also, we just purchased the restaurant across the street from our motel, it will be open soon as well.Thanks again for staying with us!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Management on 8 Sept 2023
Thanks for staying with us Wesley!

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great staff, loved the quite place with campfire, BBQ and horse shoes
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Billy, we enjoyed having you guys here! We hope to see you again soon!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled rooms new TV , frig, microwave. nice outside area for sitting one area had a hammock and lights nice area to hang out. Great service friendly staff.
Stayed 1 night in Aug 2023
Response from Management on 20 Aug 2023
Thomas,We appreciate you staying with us and hope to see you again soon!

6/10 Okay

Gail

Travelled with partner
Very hard to find an acceptable meal close to this motel. We had a few deficiencies when we arrived but they were quickly addressed.
Stayed 1 night in Aug 2023
Response from Management on 20 Aug 2023
Gail, we recently purchased the old restaurant across the street, it's currently under going renovations. Also, just 1 week ago a great Mexican opened up 10 minutes away in Elkhorn City!Hope to see you again soon!

2/10 Terrible

Ashlee

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Management on 8 Sept 2023
I'm sorry you didn't enjoy your stay. I'd like to hear your feedback on why, so we know what we can improve on.

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Management on 20 Aug 2023
Thanks for staying with us Kerry!

4/10 Poor

Phyllis

Travelled with family
Liked: Staff & service
Thought the room was not throughly clean. Dir ty floors, pillows need to be replaced, no mattress covers, bath area needs lots of improvement.
Stayed 1 night in Jun 2023
Response from Management on 20 Aug 2023
Phyllis,We're working hard on making all necessary improvements to the rooms. New 50" smart Tvs, refrigerator, microwave and coffee pots in all rooms. With lighting fast internet and renovated bathrooms. We hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at Gateway. Clean room, friendly hosts and very accomodating. I will return.
Stayed 2 nights in Jun 2023
Response from Management on 20 Aug 2023
Thanks Mark we enjoyed having you with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can't beat it.
To me this place was awesome, out of the way and very peaceful. Staff and housekeeping were very kind and helpful. My truck had broken down and I was offered help from the host to fix it. And even asked when he was going to the store if there was anything I needed while he was going. I had to stay 2 extra nights while my truck was being fixed and it was not a problem to do so. Rooms are very clean and comfortable and the surroundings. I loved the creek out back and the sound of the water. If in the area again this will be my go-to place. The place is under new management and work was being done to the rooms, but this was not once ever a disturbance to me or inconvenient. And the price is outstanding all the things that are at other hotels, microwave fridge tv and spacious. already thinking of another road trip this summer on my Harley and this is where I would like to stay. also, an outdoor fire ring for campfires and gatherings so bring a guitar and enjoy I played mine and it was most welcomed. Also, a great night in the lobby staff put out a nice spread with chilly and other food and we got together and watched the Superbowl and had a great time. once again thanks to everyone you are all doing a great job.
Stayed 2 nights in Feb 2023
Response from Management on 20 Aug 2023
We had a great time with you guys William! Hope to see you again soon!

8/10 Good

Peter de

Travelled with partner
Liked: Cleanliness, staff & service
We stayed at the Gateway during our Transam cycle trip. Owner was very helpful and we got a free upgrade. Not much facilities available, but that’s planned in the near future as we learned.
Stayed 1 night in Sep 2023
Response from Management on 16 Sept 2023
It was our pleasure to have you and your wife stay with us. Safe travels!