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Reviews of Hotel Paseo Habana

3 out of 5
Hotel Paseo Habana
Calle 17, Esquina A. Vedado, Plaza de la Revolucion, Havana

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 26 reviews" "
Rating 8 - Good. 11 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from vivian on 2 Dec 2019
gracias por su opinion espero que regrese nuevamente , gracias

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel had a good location. Hotel was welcoming, the lobby was clean and nicely furnished.The staff were super helpful in giving suggestions on how to see the city and get around. The food was reasonably priced and tasted good. The air conditioning worked, however, the toilet and shower had minor issues with water going down the drain.
Stayed 1 night in Jul 2019
Response from vivian on 22 Jul 2019
hank you for your opinion Eduardo, we would very much like you to return to our hotel. In fact we thank you for choosing us, the hotel really begins to prepare for an investment process which will greatly improve the hotel floor and raise the standard of the rooms , we invite you to come back so you can have an even better experience

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in La Habana
Staff were very welcoming, walkable area, no complaints
Stayed 2 nights in Mar 2019

6/10 Okay

Terry, Vancouver, BC

Liked: Staff & service
All is well except for no water!!!
Overall our stay was very nice. The restaurant and Bell staff are really helpful and friendly. The young Bell guy greeted us at the taxi and carried our luggage to the room and made sure everything work before he left. And when we were leaving, another Bell guy made sure we had a taxi to Airport at 5.30am in the morning. The only thing is they turn off the water, so no water to shower after a long walk in the hot weather. They will turn on for a few hour window but it will be off again before you know it. The rates also include breakfast which was decent, after all its Cuba, the hotel food is probably much better than what they eat. Again the restaurant staff are very friendly.
Stayed 2 nights in Oct 2017

4/10 Poor

Ariel, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but almost no running water
Pros: friendly staff, especially the "concierge" guys outside who help with getting you a ride and finding your destination. Air conditioning was super nice in the humidity, and there was wi-fi on the lovely terrace outside if you had a wi-fi card. Cons: we had to call the front desk anytime we wanted water in the room, even to flush the toilet or wash our hands. Sometimes it would be a few minutes, sometimes they said they were out of water and it would be a few hours. When paying for a hotel, being able to shower and use the toilet shouldn't be too much to ask for!
Stayed 2 nights in Sep 2017

2/10 Terrible

Sarah, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
Please consider other hotel options
The best way to explain my 4 night stay at Sercotel Paseo Habana, it was like being in the military and spending 4 nights in the field. Maid service is poor and they don't leave wash clothes in the room. They never exchange out dirty towels for clean ones. However, the most disgusted things about this hotel, the water gets turned off. You could be in the middle of a shower and the water cuts off. Don't think about flushing twice because the tank might not refill, and pray there's enough water left in the pipes to wash your hands.
Stayed 4 nights in Aug 2017
Response from Commercial Director on 3 Sept 2017
Thank you for your comments, we are working on improvements in the hotel we are really presenting problems with water supply, which is a discomfort for our customers, we are very sorry for this situation and hope to improve in the coming days

8/10 Good

Vivian, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed here just one night but was very pleasant. Good food, great ac in room. Only complaint would be lack of cold water in shower, it started out cold, then nice, then boiling and could not get cold water again. But since we were only there one night did not say anything to them. Room was clean as well as the rest of the hotel.
Stayed 1 night in Jul 2017
Response from Direccion Comercial on 7 Aug 2017
Dear Customer Thank you very much for your comments about our hotel. At the moment we are working on improving the services and rooms of our hotels in Havana. We hope in a few months to complete a general repair and to provide a better service

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up not staying there, room dirty, nothing in walking distance.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful, air conditioning worked well and tasty breakfast

4/10 Poor

Happa, BC Canada

Disliked: Staff & service, room comfort
Stay somewhere closer
This is not a hotel's problem but the water service was down. There was constant noise outside and, of course, the airconditioning was very loud but you can't help keeping it on. I hardly slept during my stay. it was 10 CUC to Old Havana by a cab, and it may be better to stay closer because you are out by 20.00 US right there already. At breakfast, we found some buns had mold and I left one I had picked up beside the tray of the buns. A chef came out and put it back to the tray. Were they special buns? The coffee was good and the lady server we had was kind. I was afraid to ask about the buns. A bellman tried to overcharge us for a taxi to the airport, which made me really mad.
Stayed 2 nights in May 2017
Response from Commercial Department Sercotel Cuba on 19 Jun 2017
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. On the situation of the water supply, it really was like this, at the moment there is a break in Havana and there are affectations of water, in the majority of the zones Commercial Department Sercotel

6/10 Okay

Ronny

Disliked: Property conditions & facilities, room comfort
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. Commercial Department Sercotel

8/10 Good

Åse

Liked: Staff & service
cuba havanna
Stayed 3 nights in Mar 2020

8/10 Good

CONSUELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Excelente estadía! Volvería a repetirla!
Stayed 2 nights in Feb 2020
Response from vivian on 19 Feb 2020
gracias por su opinion , nos encantaria tenerla como cliente nuevamente en el hotel

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
立地は良くないが、満足
立地は中心からは遠いのでタクシーで移動することになります。スタッフは英語が話せるので心配ないです。シャワーの温度調節がとても大変でした。朝食は良かったです。
Stayed 2 nights in Dec 2019
Response from vivian on 19 Feb 2020
ご意見ありがとうございます

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from vivian on 21 Nov 2019
estimada valeria ,gracias por su opinion nos encantaria tenerla entre nosotros en otra oportunidad

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr schön und die Mitarbeiter sehr freundlich. Sehr nett alles
Stayed 5 nights in Oct 2019
Response from vivian jefa de recepcion on 26 Oct 2019
uten nachmittag Vielen Dank für Ihre Meinung. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt hatten

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Una excelente ubicación.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
親切なスタッフ
スタッフがとても親切。設備は限りある中で頑張っている感じ。たまにエレベーターが止まる。 WIFIはこのホテルでのみ使用できるタイプで1時間2CUC。通信状況は悪くないが、ロビーエリアのみ。 部屋の木製家具に虫がいるようで、木屑が毎日出てくる。これもキューバかな、と思えばあまり気にはならない。観光するにはあまり便利な場所ではないが、タクシーも呼んでくれるし、近くに食べる場所もある。
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Response from Commercial Department on 18 May 2018
Thank you for your comments, we are working on the improvement of hotel rooms

2/10 Terrible

emilie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre
Personnel sympathique, par contre pour tout le reste c était médiocre, les draps étaient pleins de tâches, des insectes dans le lit!! Le petit déjeuner était vraiment pas bon!
Response from Commercial Department on 18 May 2018
Cher client, nous sommes désolés que vous ne vous sentiez pas bien dans notre hôtel, nous travaillons sur l'amélioration des services. La question des insectes que nous allons examiner, parce que d'habitude nous n'avons pas de plaintes à ce sujet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha avaliação se refere ao Hotel Riviera Habana
Minha avaliação se refere ao Hotel Riviera banda para Onde Eu Fui mandado por falta de água no Sercotel Paseo
Stayed 7 nights in Mar 2018
Response from Commercial Department on 18 May 2018
Prezado cliente, obrigado por seus comentários

8/10 Good

Saad

Liked: Staff & service
Response from Commercial Department on 18 May 2018
Thanks for your comments

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the staying with this hotel
I love staying here with the friendly neighbours around.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para 1 noite perfeito
Para passar 1 noite foi perfeito, ele fica no centro perto de tudo e nos ajudou a chegar no Porto de Cuba.
Stayed 1 night in Oct 2017

6/10 Okay

Jackie

Disliked: Property conditions & facilities
Not the best
Not the best Hotel, but I guess 3 stars in Cuba cannot be compared to other countries. Its possible to eat dinner but only if the chef feels like cooking that Day. For some reason they Close the water several times a Day and you have to dial rge reception to get them to open it again. Very annoying. If they need to Save water a simple Sign stating times of the Day where water supply is closed would remove a Lot of complaints from guests. I would not recommend this Hotel . Find a casa instead. Much Better
Stayed 2 nights in Aug 2017
Thank you for your comments, we are working on improvements in the hotel we are really presenting problems with water supply, which is a discomfort for our customers, we are very sorry for this situation and hope to improve in the coming days