Superior Room | In-room safe, iron/ironing board, bed sheets

Reviews of Hostal La Maestranza Habana

3 out of 5
Hostal La Maestranza Habana
Calle Cuba # 82, Entre Cuarteles y Chacon, Havana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 77 reviews" "
Rating 8 - Good. 17 out of 77 reviews" "
Rating 6 - Okay. 3 out of 77 reviews" "
Rating 4 - Poor. 3 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mathilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel . Good location and prices
Stayed 1 night in Mar 2024
Response from Manager of La Maestranza on 22 Apr 2024
Mathilda, we truly appreciate your valuable feedback. We're delighted to hear that you found our central location and accommodations offerings to your liking. We can't wait to have you back with us again soon!

2/10 Terrible

Olesia, Rosamond

Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get around, very walkable. Fabulous, friendly and helpful staff. Felt safe. Had a lovely outside dining and lounge area.
Stayed 6 nights in Mar 2024
Response from Manager of La Maestranza on 30 Mar 2024
Andrew, Thank you for sharing your positive feedback with us!We're thrilled that you appreciated our central location and friendly staff. Your kind words mean a lot to our team, and they will be delighted to hear your comments.Ensuring a safe and welcoming environment for all our guests is our top priority, and we're glad you felt secure during your stay.We can't wait to welcome you back soon for another enjoyable experience!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Maestranza. Great place and very helpful and friendly staff. I chose this place because of the decor and I was not disappointed. Excellent!
Stayed 3 nights in Mar 2024
Response from Manager of La Maestranza on 24 Mar 2024
Thank you so much Stephen for your glowing review! We're thrilled that you had a fantastic experience at La Maestranza. Our team will be delighted to hear your comments. We're especially pleased that you enjoyed the decor, which pays homage to the rich history and charm of Old Havana. Your appreciation for the details of our ambiance means a lot to us. We can't wait to have you back for another memorable visit!

10/10 Excellent

Narges

Travelled with family
Great hosts. Nice property in a good location.
Stayed 1 night in Mar 2024
Response from Manager of La Maestranza on 24 Mar 2024
Narges, Thank you for sharing your feedback with us. We're delighted to hear that you had a nice experience during your stay. It's great to know that you enjoyed our central location in the heart of Old Havana. We eagerly look forward to welcoming you back soon!

8/10 Good

sirac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager of La Maestranza on 22 Dec 2023
Sirac, Thanks for your review. If you come back to Havana, we will be glad to have you again.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good position helpful staff. water in shower was only lukewarm
Stayed 1 night in Dec 2023
Response from Manager of La Maestranza on 16 Dec 2023
Wendy, Thank you for sharing your feedback with us. We're delighted to hear that you had a positive experience during your stay. It's great to know that you enjoyed our central location in the heart of Old Havana. Our staff will be delighted to hear your comments. We apologize for any inconvenience regarding the temperature of the water in the shower and assure you that we are actively addressing and resolving this issue. Thank you for bringing it to our attention. We eagerly look forward to welcoming you back soon!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room located very close to old Havana. Friendly staff and very helpful
Response from Manager of La Maestranza on 1 Dec 2023
Brendan, thanks for your great review! We appreciate your kind words about our hotel! It's fantastic to hear that you found the room spacious, enjoyed the proximity to Old Havana, and experienced friendly and helpful service from our staff. They will be happy to hear your comments. Your satisfaction is our priority, and we look forward to hosting you again in the future!

4/10 Poor

Steven

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, because I rely, I have to write a poor review. Staff were fantastic. Anna, Roberto, Camilo…all great, very helpful,friendly. Contact prior to arrival was prompt, professional and helpful. My room ….the floor was dirty on arrival, the bathroom had many dead mosquitos, some squashed and the white bath mat was quite dirty. Towels were surprisingly small, old and threadbare, the face washer had a rust stain, unsurprising as the hand basin stand is full of rust. The liquid hand cleaner ran out first day and was not replaced. Soap holder and or a shelf in the shower was missing, having been broken off at some point. The bed head was broken where someone had lent back against it and the sheets were again old and threadbare. I requested a room clean on the second day, my sheets were changed but with more sheets that had patches where stains had been rubbed away until seethrough. The dirty bath mat remained despite the towel and washer being removed from the top of it where I had deliberately placed them so as everything would be picked up and replaced. The dead mosquitos, I counted eighteen, remained in the bathroom for the four days of my visit. On my last night, there was much yelling /loud talking inside the hostel for Forty minutes at 1-2.00Am. Unsure if it was the night manager who only works one night per week doing the yelling or whether he was allowing others to create so much noise. We had two rooms booked and both of us commented about it the next morning.
Stayed 4 nights in Oct 2023
Response from Manager on 24 Oct 2023
Steven, I really appreciate you taking the time to share such a detailed experience, this will allow us to assess everything and prevent these and similar things from happening again. We take room cleaning very seriously and as the manager, I was surprised to hear your comments about the room. Rest assured I will take the necessary steps to fix and prevent these oversights and apologize for not fulfilling your expectations.Currently, as part of our ongoing maintenance efforts, we are in the process of replacing all the bed sheets, bedspreads, and towels. Regrettably, there are still some sheets and towels that have not been replaced and a few details in your room that have yet to be addressed, but we will speed up these processes and these issues with our immediate attention.We are located in the heart of Old Havana, this is indeed a vibrant and lively area, surrounded by closely spaced housing units and a lively nightlife, this occasionally leads to some noise on the weekends, although it is not common. We make every effort to ensure the utmost tranquility and privacy of our guests by closing the main entrance at night and all the common area windows, but sometimes this is not enough. I understand that this may have been an issue during your stay, and I offer my heartfelt apologies.Having said this, I am very pleased to hear that you found our team and pre-arrival communication smooth and friendly, I will make sure to let them know. I hope you might consider giving us another opportunity to host you in the future, and we will make every effort to provide you with an even more enjoyable stay.

8/10 Good

MEHMET ILKER

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
friendly, warm and nice people but breakfast could be better. Location is very good
Stayed 4 nights in Oct 2023
Response from Manager of La Maestranza on 22 Oct 2023
Thank you for your feedback Mehmet! Great to hear you enjoyed your stay, especially appreciating our central location in the heart of Old Havana. Our staff will be thrilled to see your comments.We usually offer eggs, juice, fruits, milk and coffee for breakfast. We're actively working to broaden our breakfast menu. We really appreciate your input.We look forward to the opportunity of welcoming you back soon!

4/10 Poor

Joseph

Travelled with partner
Disliked: Staff & service
It is not serious that I waited first time 10 minutes and second time 25 minutes in the night, knocking on the entrance door, shouting… for someone to open for me!! It was scaring and unacceptable!!! I sent my first comment two days ago and nobody addressed the problem!!!
Stayed 3 nights in Oct 2023
Response from Manager of La Maestranza on 14 Oct 2023
Joseph, we are sorry to hear that you encountered this issue. We strive to provide everyone with the best possible experience, which is why the main entrance is closed at night to ensure the comfort and privacy of all our guests. In the past, this has never caused any issues or the delays you experienced uppon arrival at night. However, we truly value your feedback, and will take steps to improve the doorbell's reach to prevent this from happening ever again.That being said, we are delighted that you enjoyed every other aspect of your stay. We hope that this inconvenience does not overshadow what we believe was a quality experience in the heart of old Havana.

10/10 Excellent

Lucian, Sterling Heights

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Manager of La Maestranza on 23 Sept 2023
Thanks for your review Lucian! It would be our pleasure to welcome you back for another stay in the near future.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager of La Maestranza on 11 Sept 2023
Thanks for your review Viktor! Looking forward to hosting you again!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente position, the staff was amazing and helped us with everything we needed!
Stayed 3 nights in Jul 2023
Response from Manager of La Maestranza on 7 Aug 2023
Thanks for your feedback Laura! We are thrilled to see that you enjoyed your stay. Looking forward to hosting you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nice design, spacious. Good aircon. Bathrooms are good too. Good water pressure in shower. Wifi is good and unlike most casas actually works. You can walk to everywhere. Art Museum is great and close by. Old town sites are close. Obispa very close, good for restaurants, bars, live music, water, street seller biscuits and ice cream. Thanks to Ana and Robert for making the stay good. We enjoyed our chats.
Stayed 4 nights in Jul 2023
Response from Manager of La Maestranza on 7 Aug 2023
Thanks for taking the time to share your valuable feedback with us Richard! We are very happy that you enjoyed your stay and the excellent location of La Maestranza. Ana and Roberto will be delighted to hear your comments. It would be our pleasure to welcome you back for another stay in the near future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is from 1931 i believe. Lovely style. Rooms are a good size and clean. Look lovely. Beds are comfy. Bathroom is spacious and nice too. Staff are very helpful and genuinely nice people. Very happy to be staying here.
Stayed 1 night in Jul 2023
Response from Manager of La Maestranza on 25 Jul 2023
Thanks for your review Richard! We truly appreciate your feedback, and we're delighted that you had a positive experience with us at La Maestranza. We are looking forward to hosting you again!

10/10 Excellent

helver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager of La Maestranza on 21 Jul 2023
Thanks for your review Helver! If you come back to Havana, we will be glad to have you again.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!!
We had a wonderful stay, with incredibly helpful staff and a comfortable room! Highly recommend!
Stayed 3 nights in Jul 2023
Response from Manager of La Maestranza on 7 Jul 2023
Thanks for your great feedback Whitney! We are thrilled to see that you enjoyed your stay. Looking forward to hosting you again!

10/10 Excellent

Aleksandar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, more then we expected. First of we felt ourselves very comfortable and save, the hotel’s stuff really take care about safeness… Everything what you need you can ask at the reception and they will really try to help… I would like to say thank you once again for all of them ❤️
Stayed 2 nights in Jun 2023
Response from Manager of La Maestranza on 2 Jul 2023
Thank you for taking the time to share your valuable feedback with us Aleksandar! Great to know that you enjoyed your stay and felt safe and comfortable with us at La Maestranza. Our team will be delighted to hear your comment. It would be our pleasure to welcome you back for another stay in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic accommodation, closer to a boutique hotel than a hostal. Also fantastic service and would definitely recommend booking a tour via the hostal management.
Stayed 4 nights in Jun 2023
Response from Manager of La Maestranza on 27 Jun 2023
Thank you for your amazing review Michael, we really appreciate it. We are very happy you enjoyed our location and friendly staff. Hope to see you back soon!!

10/10 Excellent

Kseniya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager of La Maestranza on 16 Jun 2023
Thanks for your review Kseniya! If you come back to Havana, we will be glad to have you again.

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely vintage building. The pics are a perfect representation of the hostal. The manager, Annalisse, was a ball of energy and took care of any request we have for arrangements. Though the location is convenient, there isn;t too much to do and see in the immediate area, but plenty within a short walk! Overall......we have a lovely stay
Response from Manager of La Maestranza on 24 Apr 2023
Thank you Erik! We truly appreciate your feedback, and we're thrilled to hear that you had a positive experience with us at La Maestranza. Anna will be delighted to hear your comments. Welcome back any time!

6/10 Okay

YUKI

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager of La Maestranza on 1 Jun 2023
Thanks for your review Yuki. If there is anything we can do to improve, please don't hesitate to let us know. We're always looking for ways to improve our guests' experience. If you come back to Havana, we will be glad to have you again.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location. The incredible Anna at the front desk was so helpful and friendly and knowledgeable. Could be noisy in the morning, but that's a minor complaint.
Stayed 5 nights in Apr 2023
Response from Manager of La Maestranza on 11 Apr 2023
Thank you for taking the time to share your feedback with us Lisa! We're delighted to hear that you enjoyed our beautiful property and great location. Our team works hard to provide the best service possible, so it's wonderful to hear that Anna at the front desk was able to assist you with her helpfulness, and friendliness.We're sorry to hear that you experienced some noise in the morning, but we appreciate you letting us know that it was a minor issue. We're always looking for ways to improve our guests' experience, so we'll take your feedback into consideration and see what we can do to minimize any noise disturbances in the future.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked through the door we both locked eyes and immediate Love happen it was a life changing experience, love is a beautiful thing we both know it. Yoly
Stayed 3 nights in Mar 2023
Response from Manager of La Maestranza on 14 Mar 2023
Thanks for your amazing review Andres, I really appreciate it. I am very happy that you enjoyed your stay with us at La Maestranza. Hope to see you back soon!!

10/10 Excellent

Ilze

Response from Manager of La Maestranza on 9 Mar 2023
Thanks for your review Ilze! We are glad that you enjoyed your stay with us at La Maestranza. Welcome back any time.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Manager of La Maestranza on 4 Jan 2023
Thanks for your review. If there is anything we can do to improve, please don't hesitate to let us know.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with direction around the area. Would definitely stay here again.
Response from Manager of La Maestranza on 29 Dec 2022
Thanks for your review Andres. We are very pleased that you enjoyed staying with us at La Maestranza. Our team will be delighted to hear your comment. If you come back to Havana, we will be happy to have you again.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifullydecorated
Response from Manager of La Maestranza on 4 Jan 2023
Thank you for your review Marta, we really appreciate it. We are very glad that you enjoyed your stay and the decoration of our Boutique hotel La Maestranza. Hope to see you back soon!

10/10 Excellent

Alice

Stayed 5 nights in Oct 2022
Response from Manager of La Maestranza on 23 Oct 2022
Thank you for your amazing review Alice! We are glad that you had a nice and pleasant stay with us. We hope to see you back soon at La Maestranza when you visit Havana again.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely bedrooms and great location. Only quibbles were that they said we needed two Old American cars to transfer 4 people from the airport when those cars can take 5 passengers each, and they gave an exchange rate of 80CUP to US$1 while you get 100CUP on the street.
Stayed 2 nights in Jul 2022
Response from Manager of La Maestranza on 23 Oct 2022
Thank you for your review Kenneth! We always say a maximum of 3 people per car to ensure comfort. It is also very common that the luggage of more than 3 passengers does not fit on the small trunk of the vintage American cars.The exchange rate of the dollar in Cuba is extremely volatile these days for example last week was 200 pesos per dollar and today is 175. On top of that there is no oficial market to use as a reference. We always try to give our customers the best options possible.We are glad that you enjoyed our rooms and the excellent location of La Maestranza in the heart of Old Havana.

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service from the hostess, Yomara and Mario. The are very helpful, respectful people that went above and beyond their job to help provide comfort and information, showing the areas and solution for everything. Excellent service. A big thank you to all the workers
Stayed 2 nights in Jun 2022
Response from Manager of La Maestranza on 5 Jul 2022
Thank you so much Olga for your review. We are very happy that you had a pleasant stay. Yaumara and Mario will be delighted to hear your comment. If you visit Cuba again, we will welcome you with open arms.

10/10 Excellent

Samuli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was great. The usual shortages that there are in Cuba apply to this property too.
Stayed 2 nights in May 2022
Response from Maestranza Manager on 17 Jun 2022
Thanks for your amazing review Samuli! We hope to see you back soon at La Maestranza when you visit Havana again.

10/10 Excellent

Christina, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Around dining, shopping, sightseeing. Hotel staff was exceptional!
Stayed 3 nights in May 2022
Response from Maestranza Manager on 6 May 2022
Christina!! Thanks for the amazing words about our staff, I will make sure everyone hears this from you. Hope to see you back soon!!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hidden gem near the Catherine square was a haven. Beautifully designed with original features, amazing doors, reclaimed ironwork, so creative. Immaculate bathrooms. Dressing gowns. A serene black and white light filled atrium to sit and relax away from the hustle and bustle of Havana streets. Great location close to Malecon and there are great restaurantswith wi fi, just off the cathedral square. We returned here three times and can thoroughly recommend. The downside is no wi fi.
Stayed 1 night in Mar 2022
Response from La Maestranza Manager on 9 Apr 2022
Wow Julie!! What an amazing review about your stay with us. Having you as a guest was also a great pleasure and you enjoying your trip as you did is best thing we can ask for. We are actively working on setting up a WiFi so next time you vist us there will be no downside.

10/10 Excellent

maxime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the room are beautiful, its very central and walkable from here, the hosts are really friendly, nice people, they helped us on so many things about havana and more! Thanks so much for this we will come back for sure!
Stayed 3 nights in Mar 2022
Response from Maestranza Manager on 5 Apr 2022
Thanks for the amazing review Maxime! Really happy you enjoyed our location and friendly staff. Hope to see you back soon!!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Havana!!!
The pictures really don't do it justice. This place is amazing and in the best location! The staff takes the time to make sure your stay is perfect and help you with whatever you need. Also, the breakfast is delicious and literally steps from your room. Highly recommend! A special shoutout to Reydo who really elevated our experience here! He bent over backwards to help us on multiple occasions.
Stayed 2 nights in Feb 2020
Response from La Maestranza on 24 Mar 2020
Thanks for the kind words Mark, we really appreciate it. At Maestranza we try to give the best experience to our guests and it feels very good when a guests enjoys the experience. We hope to see you next year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Everything was excellent. Nice room, spacious, clean bed and good a/c Breakfast very good and complete. Fantastic experience!
Stayed 3 nights in Jan 2020
Response from Manager on 22 Jan 2020
Thank you so much for the kind words, and we espect to see you come back soon...

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great location and very helpful friendly staff. The rooms were clean and well appointed and the place had a pleasant atmosphere. We would certainly choose to stay at this hotel again if we return to Cuba.
Stayed 2 nights in Nov 2019
Response from Staff La Maestranza Habana on 8 Dec 2019
Gracias por sus comentarios positivos, Nos mantenemos trabajando en equipo para mejorar nuestro servicio .Le esperamos nuevamente en casa.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was nice, some rooms are better than others
Stayed 2 nights in Aug 2019
Response from Hotel Management on 7 Sept 2019
We appreciate your positive review and will keep improving our service. Brgds

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muy amables. Gracias Anita, Don Roberto, Camilo y Odaris!
Stayed 7 nights in Mar 2024
Response from Manager of La Maestranza on 18 Mar 2024
Muchas gracias por el review Isabel. Nuestro equipo estará encantado de oír tus comentarios. Estamos felices que hayas tenido una agradable experiencia. ¡Siempre serás bienvenida!

10/10 Excellent

Kassie-Fang, St-Cyrille-De-Wendover

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très gentil
Stayed 1 night in Mar 2024
Response from Manager of La Maestranza on 17 Mar 2024
Merci pour la critique Kassie-Fang ! Nous sommes heureux que vous ayez eu une belle expérience à La Maestranza. Vous serez toujours les bienvenus.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
La Maestranza is a very nice, beautiful and clean place! The people of Maestranza are very kind and allways there for any help you need! I also reccomend the breakfast! The lovely bar at La Maestranza is great to have a chat or a sit or to have a moment for yourself!
Stayed 3 nights in Feb 2024
Response from Manager of La Maestranza on 18 Feb 2024
Ashley, thank you for your glowing review! We're thrilled to hear that you enjoyed the beauty, cleanliness, and kindness of our staff. We look forward to welcoming you back!

10/10 Excellent

Thierry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour visiter La Havane
La Maestranza est un petit hôtel (plutôt une casa particulier) présentant plein d'atouts : emplacement central dans la vieille Havane (tout en étant au calme), confort, propreté, accueil des propriétaires. Nous le recommandons chaleureusement.
Stayed 3 nights in Feb 2024
Response from Manager of La Maestranza on 15 Feb 2024
Thierry, Thank you for sharing your feedback with us. We're thrilled you had a positive stay and enjoyed our central location. It's fantastic that you felt comfortable with us, and we appreciate the beautiful photos of La Maestranza you shared. Looking forward to hosting you again!

10/10 Excellent

CAMILLE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager of La Maestranza on 4 Feb 2024
Camille, thanks for your review!. We are glad that you enjoyed your stay at La Maestranza. If you come back to Havana, we will be happy to have you again.

8/10 Good

Arturo

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
El lugar es bastante agradable, cerca de muchas cosas para caminar y servicios muy cercanos, el personal a la recepción fue muy buena con una calidez genial, tuvimos problemas en el check out por qué entraron antes a nuestra habitación y nos hicieron un cargo por una supuesta mancha en una sábana
Stayed 1 night in Dec 2023
Response from Manager of La Maestranza on 17 Jan 2024
Arturo, gracias por sus comentarios. Me complace saber que disfrutaste del espíritu y locación de nuestro hotel boutique así como de la atención brindada por el personal de la recepción.En cuanto al cargo adicional de 5 usd que se le realizó por las manchas en la sábana, recientemente renovamos toda la ropa blanca del hotel para asegurar la calidad de las sábanas y toallas. Dada la importancia de estos elementos en la experiencia, queremos asegurarnos de que siempre cumplan con las expectativas de nuestros futuros clientes.Su retroalimentación es crucial para nosotros, y agradezco el tiempo que tomaste para describir tanto los aspectos positivos como los negativos de su experiencia. Esperamos darle la bienvenida de nuevo en el futuro.

10/10 Excellent

JOSE CARLOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente custo e benefício
Foi estadia muito boa, hotel limpo a tecao da Sra Ana foi perfeito, boa localizacao ficando proximo dos principais pontos turísticos uns 400 mts da plaza Central e 200 mts da la bodequita do medio
Stayed 2 nights in Nov 2023
Response from Manager on 10 Nov 2023
Jose Carlos, thanks for your great review! We are very happy that you enjoyed your stay and the excellent location of La Maestranza. Our proximity to the main tourist destinations in Old Havana is one of our strengths. Ana will be delighted to hear your comment. Look forward to hosting you again on your next visit. Safe travels!

10/10 Excellent

Alberto

Travelled with group
Liked: Amenities
Muy buena atención. Y excelente ubicación.
Stayed 4 nights in Oct 2023
Response from Manager on 30 Oct 2023
¡Gracias por su reseña, Alberto! Nos alegra mucho saber que tuvo una experiencia maravillosa con nosotros y que disfrutó de la conveniente ubicación de La Maestranza. Esperamos darle la bienvenida de nuevo en el futuro.

10/10 Excellent

GABRIEL ENR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager of La Maestranza on 26 Aug 2023
Thanks for your review Gabriel! If you come back to Havana, we will be glad to have you again.

10/10 Excellent

Nico

Stayed 1 night in Jul 2023
Response from Manager of La Maestranza on 22 Jul 2023
Thanks for your review Nico! We truly appreciate it. We look forward to welcoming you back to our Family apartment soon and hope to provide you with another memorable stay.