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"Breakfast was superb"

"Clean rooms, beautiful new build with a fantastic family spa area!! Truly wonderful!! Kids were given a Christmas present which was a lovely touch. And we arrived very late on the first day, i knew it may be the case so i phoned in advance and they had prepared some food for us on the side, which was really great. A star missing because of unfriendly staff who were always fighting amongst eachother infront of guests and were unfortunately very impolite. It would be lovely to label the food in the buffet - we were often left smelling it to find out what it what, or asking staff that kept disappearing and getting annoyed that were asking. And some basics that are expected in this caliber hotel - tea options (we were given 2 on our first night and they were never topped up, usually one is offered a selection that are often replenished), to drink a cup of tea we always had to go downstairs. So couldn’t enjoy a quiet morning/evening tea on the balcony. Slipper in the room - felt a bit cheeky make us pay for them, nespresso machine - is also the standard these days in good hotels. Questions and queries were often met with an eye roll and a reply suggestive that I have no idea what I’m talking about and this is the standard in such hotels. Such as asking about a late check out (check out is 10.30am and if you want to stay longer, you have to pay 29€ or 79€ per person). It’s these small aspects that make a stay feel comfortable and unfortunately "

"The staff were amazing as was eveything about this Hotel. From the spectacular views to the walks surrounding it, it was amazing. Our room / apartment was huge and spacious with a wrap around balcony. If we had any criticisms it would be the pillows were slighty uncomfortable and that my wife did struggle with some food choices being Gluten and Dairy free (this seems to be the case throughtout Austria though). But the food we all did have was fantastic."

"Nice room and view. A good walk and plenty of stairs from the ferry. We had the hot tub - nice but probably needed some chlorine. Breakfast was delivered to the room and was a very nice spread. Very nice stay."

"good"

"A great place to stay with stunning views. There's a bus stop at the entrance so it's easy to get to Dachstein Krippenstein and Hallstatt. There's also a wharf close by with two transport options. The mini-market in the resort is well stocked with plenty of options for self-catering. The staff were very friendly and helpful and restaurant food was excellent."

"Always the very best service - the staff make you feel like home! The front desk manager, Robert, has been making me feel welcome since my first trip there in 2022. My wife loves the fragrance of the hotel. Thanks Falkensteiner! "

"Great hotel and perfect for the slopes. Unfortunately booked as pay on arrival but they take payment 1 month before directly off your credit card. So you lose the key points too. Very poor that thus website pass on the sensitive data. "