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Thank you. As noted we are undergoing a full renovation, with no disruption to our guest rooms or pools area. We look forward to seeing you in the future.
10/10 Excellent
Diane
Business traveller
6 Apr 2024
Check in was easy. Staff very friendly on check in and check out
Diane
Stayed 1 night in Apr 2024
Response from Chris s on 22 Apr 2024
Thank you.
8/10 Good
Joann
21 Jan 2024
Joann
Stayed 2 nights in Jan 2024
Response from Chris S on 24 Feb 2024
Thank you an visit again.
10/10 Excellent
Juan
21 Dec 2023
Juan
Response from Chris S on 24 Feb 2024
Thank you so much. We look forward to seeing you again.
10/10 Excellent
Thalia
14 Dec 2023
Thalia
Stayed 1 night in Dec 2023
Response from Chris S on 11 Jan 2024
Come back and visit again!
8/10 Good
Elisabeth
2 Dec 2023
Liked: Cleanliness, staff & service
Elisabeth
Stayed 1 night in Dec 2023
Response from Chris S on 11 Jan 2024
Thank you for the feedback. We will be happy to share it with our staff.
Front desk JD was rude and had an attitude! Restaurant food was good and the waitress was vey sweet! The pool area is nice and pool temp was great! The room looks very clean but when you take a closer look there are ants and they were crawling on my bag and the rug and floor outside of bathroom area! Housekeeping knocked on the door at 8am to see if we left yet! Checkout is not til 11! I expressed these issues to manager and all I got was ok! Not I'm sorry, I'll look into it or comp or something!!!!
Just very average. My main issue was this place was lack of AC and USB outlets at the desk and bedside table. You would think that in today’s electronic world that you wouldn’t have to crawl under the SES and unplug the coffee maker in order to plug in your laptop. That is ridiculous in 2023. Everything else was just average and outdated.
We had a room with 2 beds; one was very evidently broken- loud and dented in on the far right side and the other bed was not made with sheets (fitted or flat). The tub had dirty shoe prints in them and the room smelled overwhelmingly like smoke.
Thompson
Stayed 1 night in Aug 2023
Response from Chris S on 9 Aug 2023
If you could provide further details, we could share with our housekeeping staff.
The front desk personnel are amazing! Since I was at a conference, I didn't have time to explore the amenities the hotel had to offer, but this will be where we stay for our next non-business visit to the Harrisburg area.
Cheryl
Stayed 1 night in Aug 2023
Response from Chris S on 9 Aug 2023
Thank you. I will share with staff. Stop back and see us again.
6/10 Okay
Jeffrey
27 Jul 2023
Liked: Staff & service
The hotel is being renovated. There was no laundry and half the ice machines were not working.
Jeffrey
Stayed 2 nights in Jul 2023
Response from Chris S on 9 Aug 2023
As stated, we are currently undergoing an extensive renovation to all areas of the hotel.
Travelled with family, Travelled with family and small children
7 Jul 2023
Disliked: Property conditions & facilities
It was great service but we saw some bugs.
Tania
Stayed 2 nights in Jul 2023
Response from Chris S on 9 Aug 2023
Thank you. We have noted your experience and having taken corrective action.
6/10 Okay
Kate
Travelled with family
30 Jun 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sliding doors that don’t open if you close them all the way… ON THE BATHROOM. Hard Pass. Air Conditioning units that sound like jet engines. Tiny beds. Pool area in complete disrepair… like third world country disrepair. On site breakfast to purchase for $17? Nope. Hallways are dark and reminiscent of The Shining.
Kate
Stayed 2 nights in Jun 2023
Response from ChrisS on 1 Jul 2023
Thank you for your feedback. We are currently undergoing a complete renovation of our hotel, including all guest rooms and public areas. We hope to see you again in the future.
10/10 Excellent
Saadi
26 Jun 2023
Saadi
Stayed 1 night in Jun 2023
Response from Chris S on 9 Aug 2023
Thank you!
8/10 Good
BIBI
11 Jun 2023
BIBI
Stayed 1 night in Jun 2023
Response from Chris S on 9 Aug 2023
Thank you!
10/10 Excellent
Danita
25 May 2023
Danita
Stayed 2 nights in May 2023
Response from ChrisS on 1 Jul 2023
Thank you for giving us a top score. we will share this with our team members.
4/10 Poor
Ahmad
21 May 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had plumbing issues
They gave us a room and its sink was badly clogged then they gave us another room and its sink was also not working very well and at the end it was badly clogged as well.
We paid around $570 CAD for two nights and we were not expecting this!
I love this hotel, that's why I always choose it, but now there was a small detail, that the pool was closed. That made me sad but next time it will surely be open to enjoy.
Alvaro
Stayed 2 nights in May 2023
Response from ChrisS on 19 May 2023
Thank you for your review. As you know, we are undergoing a complete renovation of the hotel. The pools will be back in service shortly!
At check in time I was greeted with friendly staff . Very impressed with the indoor/outdoor pool and the restaurant open till mid-night. Actually I was so impressed with the amenities that I am planning a short term vacation with the kids in June as it is close to Hershey Park.
Sherri
Stayed 1 night in Mar 2023
Response from ChrisS on 5 Mar 2023
Thank you. As you state, we are within a few miles of Hershey Park. We look forward to your next visit!
8/10 Good
Amelia
Travelled with family
4 Mar 2023
Liked: Cleanliness, staff & service, amenities
We were hoping to for the kids to swim but the pool heater sadly wasn't working this time. I did call ahead and knew that this was a possibility however. Hope they're able to get it fixed soon as it's a nice amenity.
Amelia
Stayed 1 night in Mar 2023
Response from ChrisS on 5 Mar 2023
Thank you for your comments. We appreciate all feedback as it helps us improve moving forward. Feel free to give us a call, if there is anything else we can assist with.
Hotel is nice! Needs updated in the rooms, not many outlets to plug in your phones, etc.
David
Stayed 1 night in Feb 2023
Response from Sheraton on 12 Feb 2023
Thank you for your feedback. Starting early spring 2023, we will begin a complete renovation of the hotel, including all guest rooms. We hope you visit us again!