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No free continental breakfast, one elevator was broken the other was not working properly, no coffee creamer where the coffee was down stairs. When we asked for some creamer we got attitude. Our rooms trash was not emptied. We had to call and ask for towels twice. For what we paid we expected a bit more.
Cynthia
Stayed 1 night in Apr 2024
Response from Phylicia - Front Desk Manager on 2 May 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG EAST.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us
Response from Phylicia - Front Desk Manager on 25 Apr 2024
Dear Brendan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG EAST.We aim to provide the highest level of guest satisfaction and we are very happy to learn we were able to do that for you. It was our pleasure hosting you and we hope to see you again soon
Every staff member we met were great! All were very hospitable and welcoming. We enjoyed our stay.
Nina
Stayed 1 night in Apr 2024
Response from Phylicia - Front Desk Manager on 25 Apr 2024
Dear Nina,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG EAST.Thank you for staying with and for your great score. We hope to see you again soon.
Nice stay, only thing I didn’t like was that the pool was freezing
Jocelyn
Stayed 1 night in Apr 2024
Response from Phylicia on 15 Apr 2024
Dear Jocelys,Thank you for taking the time to tell us about your experience at Holiday Inn HARRISBURG EAST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
6/10 Okay
Monica, Meriden
1 Apr 2024
Monica
Stayed 1 night in Mar 2024
Response from Phylicia - Front Desk Manager on 25 Apr 2024
Dear MonicaWe apologize for the inconvenience caused that impacted a seamless experience. Your continued feedback is invaluable, and we look forward to welcoming you back for an improved stay.
8/10 Good
alice, Highland Village
Business traveller
17 Feb 2024
The employees make this hotel. They were friendly and extremely helpful. The shuttle from the airport was great! That said, the hotel needs to take care of some basics. Coffee in the lobby was cold and old. The desk clerk went to get me a hot cup. Coffee maker in room wasn’t working. Gym is decent. Location is fine.
alice
Stayed 1 night in Feb 2024
Response from Bryce on 27 Feb 2024
Dear alice,Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
4/10 Poor
Courtney
10 Feb 2024
Disliked: Cleanliness, amenities
When we walked into this hotel I thought I would be really nice but honestly it was pretty dirty
Courtney
Stayed 1 night in Feb 2024
Response from Bryce on 13 Feb 2024
Dear Courtney, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Every staff member was great! Facilities were great.
Tiffany
Stayed 2 nights in Jan 2024
Response from Bryce on 30 Jan 2024
Dear Tiffany, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Jayne
15 Jan 2024
Jayne
Stayed 2 nights in Jan 2024
Response from Bryce on 17 Jan 2024
Dear Jayne, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear William, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Thomas, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Everything was great specially the front desk very helpful with everything
Jocelin
Stayed 2 nights in Dec 2023
Response from Bryce on 6 Dec 2023
Dear Jocelin, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Front desk people were so helpful. Room was spacious.
Verified traveller
Stayed 1 night in Nov 2023
Response from Bryce on 22 Nov 2023
Dear Anonymous, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Charles, Monroeville
14 Nov 2023
Charles
Stayed 1 night in Nov 2023
Response from Bryce on 15 Nov 2023
Dear Charles, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Pamela
11 Nov 2023
Pamela
Stayed 2 nights in Nov 2023
Response from Bryce on 14 Nov 2023
Dear Pamela,Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
2/10 Terrible
Sharmarke
3 Nov 2023
Sharmarke
Stayed 1 night in Nov 2023
Response from Bryce on 14 Nov 2023
Dear Sharmarke, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn East in Harrisburg.I sincerely apologize for any dissatisfaction you experienced during your visit.On behalf of the entire team at the Holiday Inn Harrisburg East, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Shirley, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Layout of the room was awkward, cleaning staff just made the bed when the sheets really needed to be cleaned and took out garbage- didn’t bother to vacuum or anything. Also The pool was gross. It was dirty
Mary
Stayed 2 nights in Oct 2023
Response from Bryce on 15 Nov 2023
Dear Gary, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Justin
18 Oct 2023
Justin
Stayed 1 night in Oct 2023
Response from Bryce on 14 Nov 2023
Dear Justin, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
2/10 Terrible
Gary
13 Oct 2023
Gary
Stayed 1 night in Oct 2023
Response from Bryce on 15 Nov 2023
Dear Gary, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Ann Marie
Travelled with group
12 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Ann Marie
Stayed 1 night in Oct 2023
Response from Bryce on 14 Nov 2023
Dear Marilyn, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of helping to improve the great guest experiences.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Sue
Travelled with family
9 Oct 2023
Liked: Staff & service
Would be nice if the 2nd elevator was working and if the elevator moved a bit more quickly (very slow). Also room doors did not seem to close & lock unless you pushed or pulled on them; SAFETY CONCERN. Otherwise a good place to stay.
Sue
Stayed 2 nights in Oct 2023
Response from Bryce on 14 Nov 2023
Dear Sue, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
CLEAN AND REASONABLY PRICED.
EXCELLENT BUFFET BREAKFAST
Susan M
Stayed 1 night in Oct 2023
Response from Bryce on 14 Nov 2023
Dear Susan M, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Charles, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Steve
5 Oct 2023
Liked: Staff & service
breakfast cost way too high. Should be free at these room prices.
Steve
Stayed 1 night in Oct 2023
Response from Bryce on 15 Nov 2023
Dear Marilyn, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Elias, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
We liked this hotel. Only downside was the bar and restaurant were always closed. Would have been nice to enjoy a cocktail during our stay
melanie
Stayed 2 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Melanie, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Clean hotel, convenient location, accommodating staff. Beds not so comfy
Sean
Stayed 2 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Sean, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
I took my girls to Hersheypark this weekend. We stayed in his hotel and it was beautiful. The rooms was very big comfortable clean. I look forward to staying here again.
Lisa
Stayed 2 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Lisa, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Please make sure refrigerator in lobby for had some diet sodas for sale.
Verified traveller
Stayed 3 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Marilyn, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We will ensure to remain stocked on all sodas for next time you arrive!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Dave
12 Sept 2023
Dave
Stayed 1 night in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Dave, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Stacy, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Penny
Travelled with family
5 Sept 2023
It was average for a couple of nights stay. The carpet is old and the tack strip exposed. Lighting was very dim in the whole room including the bathroom.
Overall ok.
Penny
Stayed 2 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Penny, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We thank you for the comments as it helps us improve as a hotel.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
10/10 Excellent
Stacy
4 Sept 2023
Stacy
Stayed 2 nights in Sep 2023
Response from Bryce on 14 Nov 2023
Dear Stacy, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Lisa, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Stephen
1 Sept 2023
Stephen
Stayed 4 nights in Aug 2023
Response from Bryce on 14 Nov 2023
Dear Stephen, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Right off all the highways. There is a Wendy's right there in the same parking lot. My room was immaculate, and they have name brand soap and body wash which is a nice touch. Has a pool...but I didn't check it out. Type of place you stay when your middling soccer team advances to regionals.
David
Stayed 1 night in Aug 2023
Response from Bryce on 14 Nov 2023
Dear David, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Cleopatra
Travelled with family
21 Aug 2023
Liked: Room comfort
Cleopatra
Stayed 2 nights in Aug 2023
Response from Bryce on 14 Nov 2023
Dear Marilyn, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the great guest experience.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
6/10 Okay
Renee
Travelled with family
19 Aug 2023
Liked: Staff & service, amenities
I was disappointed
Renee
Stayed 2 nights in Aug 2023
Response from Bryce on 14 Nov 2023
Dear Renee, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the great guest experience.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Dear Teboh, Thank you for taking the time to leave a review regarding your recent stay at the Holiday Inn Harrisburg East.I am so glad to hear that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
8/10 Good
Richard
14 Aug 2023
Disliked: Cleanliness, room comfort
Richard
Stayed 3 nights in Aug 2023
Response from DTorres on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn HARRISBURG EAST.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Harrisburg East
8/10 Good
Colette
6 Aug 2023
Colette
Stayed 1 night in Aug 2023
Response from DTorres on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn HARRISBURG EAST.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Harrisburg East
My family and I enjoyed our stay however we did have one minor hiccup that was corrected after the second time addressing it.
Karen
Stayed 1 night in Jul 2023
Response from Natasha on 23 Jul 2023
Hi Karen, sorry for the insolvencies I'm glad you and your family could still enjoy your stay!
2/10 Terrible
Jennifer
Travelled with family and small children
22 Jul 2023
Reserved a room through Expedia and when I got to the hotel they didn't have that room available, nor any other that would accommodate our family. Not sure if this was an expedia error or hotel error, but it was frustrating.
Jennifer
Stayed 1 night in Jul 2023
Response from Front desk Agent on 23 Jul 2023
Hello Jenifer, I'm sorry for the inconvenience to you and your family. when you book through Expedia, they handled all of your bookings.
4/10 Poor
Sarah
16 Jul 2023
Sarah
Stayed 2 nights in Jul 2023
Response from Bryce on 15 Nov 2023
Dear Sarah, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
2/10 Terrible
KELLY
Travelled with family, Travelled with family and small children, Travelled with group
Hotel was dirty and disgusting. We had a toilet bowl overflow waited over 3 hours for someone to come. Called down 3x and went down 2x. After complaining 3x, I went downstairs to a change of shifts and finally someone helped me. I also found out I was at least the 3rd person with the same problem. Sheets were nasty and stained with what looked like blood. Hotel and rooms are rundown. Staff was very unhelpful.
KELLY
Stayed 2 nights in Jul 2023
Response from Bryce on 15 Nov 2023
Dear Gary, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Check in took over a half hour. Staff seems to know nothing. Our toilet was broken. We had to keep calling them them to come and fix it. Each day we had to stop at the service desk to get our room key fixed. The pool was freezing cold. $16.00 for a basic breakfast
Amanda
Stayed 3 nights in Jul 2023
Response from Bryce on 15 Nov 2023
Dear Gary, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Thank you for taking the time to tell us about your experience at Holiday Inn HARRISBURG EAST.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Harrisburg East
4/10 Poor
Dominic
9 Jul 2023
Dominic
Stayed 2 nights in Jul 2023
Response from Bryce on 15 Nov 2023
Dear Marilyn, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East
Air conditioning not working properly. Originally gave us a room smaller than we reserved. They were able to find us the room we wanted
Nat
Stayed 1 night in Jul 2023
Response from Bryce on 15 Nov 2023
Dear Gary, Thank you for taking the time to submit a review regarding your recent stay at the Holiday Inn Harrisburg East.We apologize for falling short on meeting your expectations. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of improving the guest experience!As a valued IHG guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!Sincerely,Bryce UlrichFront Desk AgentHoliday Inn Harrisburg East