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Cool place. Some free welcome drinks in the fridge. Fun atmosphere.
We had issues turning off some green mood lighting. There is no phone to call front desk. When the staff arrived it took them a long time to figure it out as well.
Otherwise, a great stay.
Great location in the heart of the city with lots of food and attratctions around. We arrived at 2am and there was still someone to great us and check us in which was brilliant. Parking is good and the room was very spacious and clean.
Daryn
Stayed 2 nights in May 2024
Response from Maike Mahmoud, Hotel Manager on 24 May 2024
Dear DarynThank you very much for your perfect feed back and your compliments to our Night Staff, the room and the cleanliness.We are looking forward to welcome you soon again in our hotelWith fancy greetings
Response from Maike Mahmoud, Hotel Manager on 9 Apr 2024
Lieber DanielVielen Dank für das tolle Feedback. wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Response from Maike Mahmoud, Hotel Manager on 17 Mar 2024
Dear NorouzThank you very much for your feed back. We are happy to hear you enjoyed your stay with us, you compliment the cleanliness and the quiet room.We are looking forward to welcome you soon again in our hotel.With fancy greetings
Response from Maike Mahmoud, Hotel Manager on 5 Mar 2024
Lieber NicolasVielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie einen schönen Aufenthalt bei uns hatten und hoffen, Sie bald wieder bei uns zu haben
Room was fine and updated/modern. Hallways under repair. Fitness room dont bother as most of the equipment is either broken or extremely flimsy and dangerous to use.
I felt sorry the most for the poor front desk personal. Only 1 person, quite often nobody at all. Line ups of over 60 mins checking people in etc ..They tried their best I will say, not their fault at all.
It's a really nice property. Very clean with big rooms and the option to either park on property or find free street parking close by. The free mini bar is a nice little perk.
It's about 20 minutes walking distance from the city center but there's an U-Bahn station right next to it.
While the staff was very nice, they weren't very responsive. I tried to call a few times on the day of our check in to ask when our room would be available but nobody ever picked up the phone. When we called from the room for a maintenance issue, nobody picked up either. We went down to the front desk to report the issue and were told somebody would come to fix it, which didn't happen either.
Other than that we had a great stay and would definitely come back.
Usual good standard but lower than previous years. Little touches have been cut back, for instance your room will not be cleaned or new towels brought unless you actually request them. We weren’t told at checkin
It was easily accessible for straight U line to the Fair in Hannover. However, check in took over 30 min with only 1 person at reception. Need more people there to help with glow.
Breakfast was good.
Room were hot even after AC was turned on and adjusted. Air Conditioning did not keep the room cool enough. Really bad. When mentioning to the reception they shook their shoulders and did not really know what to say. In North America there are never problems like this with cooling rooms.
Alex
Stayed 3 nights in May 2023
6/10 Okay
Ryan
Business traveller, Travelled with group
1 May 2023
Liked: Staff & service
Disliked: Cleanliness
Pros:
- Comfortable Bed and bedding
- Delicious breakfast
- Convenient location for trains and scooters into town
- Friendly front desk staff
Cons:
- Dirty; Found toenail clippings on the floor of my room when I checked in. The floor itself was very dirty and needed to be washed
- Rough around the edges - Building needs some upkeeping
- Steam room is dangerous - when the steam comes on it is dangerously hot and had to exit immediately as it felt like we were going to be burned
Response from Dormero Hotel Hannover on 20 Dec 2022
Sehr verehrte Herr Vacl,vielen Dank für Ihr Feedback.Zu unserem Bedauern hatten Sie scheinbar keine positiven Erfahrungen in unserem Haus.Unser Ziel ist es jedem einzelnen Gast den bestmöglichsten Aufenthalt zu gewähren und uns so zu präsentieren wie sich das für ein DORMERO Haus gehört. Bei Ihnen konnten wir dies scheinbar nicht.Gern möchten wir das gemeinsam mit Ihnen durchsprechen, persönlich, telefonisch oder via Mail.Wir würden uns freuen Ihnen unser Haus noch einmal so präsentieren zu dürfen, wie Sie es von einem Dormero Hotel erwarten können.Da wir unter Ihrer Buchung leider keine Kontaktdaten einsehen können, würden wir uns freuen wenn Sie noch einmal zu einer Kontaktaufnahme ( unter jaqueline.seeliger@dormero.de ) bereit wären. Gern vereinbaren wir dann gemeinsam einen Gesprächstermin.Fancy GrüßeJaqueline SeeligerHotelmanager
Lovely property with some fun colourful lights in the room, kooky & fun signage and free drinks available in the mini bar which you don't see very often these days. Lovely stay!
We stayed at Dormero to visit a concert at HDI arena. Despite the amount of people the check in went smooth. The location was perfect walking distance to the venue and the rooms and breakfast were good. Restaurants and pubs close by for a quick bite were a bonus.
Good location and value. Staff could be a bit disinterested in you on occasions.
Graeme
Stayed 2 nights in Jun 2022
6/10 Okay
EKATERINA
Travelled with family
22 Jun 2022
Liked: Cleanliness, staff & service
Great staff, but our room was a mess. Air conditioner didn't work and the magnetic card reader didn't either. Weren't offered to change rooms until it was last day of our stay. So we had to sleep in a hot room and always re-magnetize card before going into our room.
Otherwise its a good location and just two-three stations away on U-bahn from shopping center.
Super Unterkunft, Zimmer sauber und schön gestaltet. Lediglich der CheckIn war zu lange. Wellnessbereich ist schön und gut eingerichtet. Eine Sauna und ein Dampfbad. Nutzung der Sauna vor dem CheckOut wäre super. Nutzung der Sauna momentan nur von 17-21 Uhr.
Response from Maike Mahmoud, Hotel Manager on 24 May 2024
Dear LovellThank you very much for your perfect review. We are happy you enjoyed your stay and we are looking forward to welcome you soon againWith fancy greetings
There’s always warm water in the hall and all is convenient.
Jasmin
Stayed 3 nights in May 2024
Response from Maike Mahmoud, Hotel Manager on 24 May 2024
Dear JasminThank you very much for your perfect feedback. We are happy to hear that you enjoyed your stay with us and will hopefully meet soon againWith fancy greetings
Schöne ordentliche Zimmer mit kostenloser Mini-Bar. Im Eingangsbereich gab es Teewasser/Kaffee und Zitronenwasser. Leider waren die Heißgetränke immer leer :(
Manal
Stayed 1 night in May 2024
Response from Maike Mahmoud, Hotel Manager on 24 May 2024
Liebe ManalVielen Dank für Ihre Bewertung; wir freuen uns, dass Sie im Allgemeinen einen angenehmen Aufenthalt hatten. Wir werden natürlich mehr darauf achten, dass die Getränkestation immer ausreichend aufgefüllt ist.Bis zum nächsten Mal
Alles okay. Der Fitnessbereich ist sehr schlecht.
Die Sauna ist super
Agnes
Stayed 1 night in May 2024
Response from Maike Mahmoud, Hotel Manager on 12 May 2024
Liebe AgnesVielen Dank für das Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und natürlich auch über die Kritik zum Fitnessbereich. Hier sind wir dran.Es wäre schön, Sie bald wieder bei uns begrüssen zu dürfen
Ich fand das Hotel super! Gutes Preis/Leistungs Verhältnis!
Ein Aufzug war defekt, deshalb musste man länger an dem anderen warten. Sonst war alles super!
I.
Stayed 2 nights in Apr 2024
Response from Maike Mahmoud, Hotelmanager on 29 Apr 2024
Vielen Dank für das tolle Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten und hoffenm Sie bald wieder bei uns begrüßen zu dürfen
Quiet,clean, free drinks in a spacey room.
The location is good to reach restaurant, supermarket and drug stores in 5-10 minutes walk.
Wifi is not so strong, window was open but no indication (so quiet that I didn't realize it was open till morning!)
Yoshiya
Stayed 1 night in Apr 2024
Response from Maike Mahmoud, Hotelmanager on 29 Apr 2024
Dear YoshiyaThank you very much for your perfect review. We are happy to hear that you enjoyed your stay in our hotel.We also noted your critics and we will work on them.It will be a pleasure to welcome you soon again in our hotel.
Der Sauberkeit der Tische beim Frühstück war nicht ganz optimal.
Werner
Stayed 1 night in Apr 2024
Response from Maike Mahmoud, Hotelmanager on 29 Apr 2024
Lieber WernerVielen Dank für Ihr Feedback und Ihre Kritik zur Sauberkeit der Frühstückstische. Gerne werden wir hier nachbessern.Es wäre schön, Sie bald wieder bei uns begrüssen zu dürfen