Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Best Western On The River

2.5 out of 5
Best Western On The River
401 North 3rd Street, Hannibal, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mari on 16 May 2024
Thank you

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the river and Mark Twain destination
Stayed 1 night in May 2024
Response from Mari on 16 May 2024
Thank you

4/10 Poor

Gary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First key did not work. Moved to second room. Water dripping from the bathroom ceiling. Third room was ok, but very noisy from the pool in the center atrium of the hotel.
Stayed 1 night in May 2024
Response from Nicole on 10 May 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Todd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were driving a long box pickup with a 25' trailer and they went out of their way to make sure we had a safe and secure place to park in what would normally be a difficult area to park a truck and trailer. Would give them 100 stars if I could.
Stayed 1 night in May 2024
Response from Mari on 16 May 2024
Thank you. We are happy we could accommodate you and your truck and trailer. I know it is difficult at times to find parking. We would love to have you back, just give us a call.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun stay over on our way to Memphis.
Stayed 1 night in Apr 2024
Response from Mari on 15 May 2024
Thank you! Hope to see you again!

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Unique hotel. Pool and lobby closes too early for kids. Breakfast ends too early for old people. Parking is a bit tricky. I will stay here again though. The good outweighed the bad!
Stayed 2 nights in Apr 2024
Response from Mari on 15 May 2024
Thank you for taking time to review our hotel. We do close the pool and hot tub at 9pm, it is advertised all over the internet and we also inform our guests at check in. Breakfast is 630 am to 930 am. We are sorry, if you missed it, if you did. Yes, parking can be a bit tricky sometimes, but we do have 4 parking lots and our front desk clerks will always be happy to find you a spot. I hope you get the opportunity to come back and enjoy our out door pool this summer and the many festivals that our little town has planned.

6/10 Okay

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mari on 15 May 2024
Thank you

10/10 Excellent

Edward L

Stayed 1 night in Apr 2024
Response from Mari on 15 May 2024
Thank you

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a fair price.
Stayed 1 night in Apr 2024
Response from Mari on 25 Apr 2024
Thank you

10/10 Excellent

Tony

Stayed 1 night in Apr 2024
Response from Mari on 22 Apr 2024
Thank you

8/10 Good

Jim

Stayed 1 night in Apr 2024
Response from Mari on 15 May 2024
Thank you

8/10 Good

Jon, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. It's just on the edge of downtown Hannibal and very close to Mark Twain Boyhoid Home and Museum.
Stayed 1 night in Apr 2024
Response from Mari on 15 Apr 2024
Thank you

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent except the room only had a sheer curtain over the windows which allowed the bright security light in the parking lot to shine into the room at night. The room needs to have a privacy curtain.
Stayed 1 night in Apr 2024
Response from Mari on 15 Apr 2024
Oh no, I am so sorry you did not see that there are black out curtains behind the sheer curtains. They have the same pulls on them as the sheers. Dog gone it, I wish I would of known you were dealing with that, I would of come up and closed them for you. If you are ever back in this neighborhood, we would love to have you as our guest again. I will show you how those pull together. I hope the rest of your travels are safe and for you and yours to stay healthy.

8/10 Good

Donna, Muscatine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was pleasant. Room was tidy. Our light in the bathroom was out and our toilet wasn’t bolted down but it all was perfectly fine. They really are trying to keep up with everything and we had a great night sleep
Stayed 1 night in Apr 2024
Response from Mari on 15 Apr 2024
Thank you for letting us know about your toilet and light, we would have fixed them for you that night, but I understood it was late, and we certainly did not want to interrupt your night. We did get it taken care of after you left. We hope to see you again the next time you all are in our neighborhood. Safe travels

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mari on 11 Apr 2024
Thank you

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about our visit
Stayed 1 night in Apr 2024
Response from Mari on 11 Apr 2024
Thank you

8/10 Good

Michele, Johnston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mari on 11 Apr 2024
Thank you

10/10 Excellent

Shana R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice and clean! There are two separate buildings, so if you are with a group or want to be were amenities are, be aware.
Stayed 1 night in Apr 2024
Response from MARI on 11 Apr 2024
Thank you

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great area. Walkable to lots of shops, restaurants, historic sites, riverboat, and more! Great friendly staff, and some nice amenities with pool, hot tub, and massage chairs in the lobby. Hotel is clean but showing its age. Our room was first floor and against a hillside, so no exterior windows and it feels a bit dark. Pretty much all the rooms on first level are off of the common pool area, so it was somewhat noisy until 10 pm. Thin walls and creaky floors so every time someone walks across floor of room above us or walks by the room speaking at a normal or raised tone we could hear it.
Stayed 1 night in Apr 2024
Response from Mari on 7 Apr 2024
Thank you, we hope to see you again.

8/10 Good

Ronald

Stayed 1 night in Mar 2024
Response from MARI on 27 Apr 2024
THANK YOU

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was fine except the noise from the refrigerator in the room , the smell from the chlorine in the pool in the room , and the parking lot was difficult . We did like the room, the staff was excellent and so friendly , even the lady in the dinning room , and that at 74 years old that we didn’t have to walk down too long of walks from the elevator to our rooms . Thank you for a very pleasant stay .
Stayed 1 night in Mar 2024
Response from Mari on 7 Apr 2024
Thank you. We are happy you enjoyed your stay

10/10 Excellent

john

Stayed 1 night in Mar 2024
Response from Mari on 22 Apr 2024
Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay. Just wish the pool/hot tub were open later/earlier.
Stayed 1 night in Mar 2024
Response from Mari on 31 Mar 2024
Thank you.

8/10 Good

Stephen, Springfield

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and seems well located if you are wanting to check out downtown Hannibal. Even though we had a first floor room next to the pool it was super quiet. Pool area looked nice but we didn’t use it. The hotel needs some updating though, feels like a hotel I would have stayed at on a road trip as a kid in the 1980’s. Rooms are smaller, parking tight, room kept losing TV and wifi signal. Almost $150/night seems rather high for this hotel.
Stayed 1 night in Mar 2024
Response from Mari on 28 Mar 2024
Thank you. We are glad you enjoyed your stay.

10/10 Excellent

Brandon

Liked: Amenities
I like to pool area. Great for the kids
Stayed 1 night in Mar 2024
Response from Mari on 23 Mar 2024
Thank you

10/10 Excellent

cheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice pool! Staff very friendly! Nice view but traffic was loud! Room big and clean. Definitely would come back if in area! Beautiful little historic town!
Stayed 1 night in Mar 2024
Response from Mari on 23 Mar 2024
Thank you! We would love to have you as our guest again.

6/10 Okay

Tim

Stayed 1 night in Mar 2024
Response from Mari on 11 Apr 2024
Thank you

8/10 Good

Beth, Dubuque

Stayed 1 night in Mar 2024
Response from Mari on 21 Mar 2024
Thank you

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Just wish the pool was open 247
Stayed 2 nights in Mar 2024
Response from Mari on 18 Mar 2024
Thank you

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Mari on 7 Apr 2024
Thank you

6/10 Okay

Phong

Business traveller, Travelled with partner
It s old and not nice
Stayed 1 night in Mar 2024
Response from Mari on 18 Mar 2024
Thank you for your opinion

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Cigarette butts ground into the sidewalk at the bench in front of entrance. It was disgusting to see and would either suggest putting an ash tray of some sort outdoors for smokers or have an employee monitor the front entrance so the nasty cigarettes can be cleaned off the sidewalks.
Stayed 1 night in Mar 2024
Response from Mari on 14 Mar 2024
Thank you. We do have a outdoor ashtray at the hotel, some just do not use it. We are sorry that was a problem. Thank you for taking time to review the hotel.

10/10 Excellent

Lauren M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Mari on 11 Mar 2024
Thank you! We enjoyed having you as our guest, and would love to have you again. We do appreciate your feed back as well.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service
I would stay here again
Stayed 1 night in Mar 2024
Response from Mari on 7 Mar 2024
Thank you

10/10 Excellent

Dorothy, Canon City

Liked: Cleanliness, staff & service, property conditions & facilities
It served it's purpose. Being clean, convenient and a decent breakfast all is important. The staff were friendly.
Stayed 1 night in Mar 2024
Response from Mari on 7 Mar 2024
Thank you

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, nice location
Stayed 1 night in Feb 2024
Response from Mari on 7 Mar 2024
Thank you

8/10 Good

Rodney

Liked: Staff & service
Loved view of the river and the walking distance to downtown. Needs some updating.
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean comfortable room. Good hot breakfast.
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location is excellent! Overall, it felt like an exceptional value for the price, especially considering how close it was to the downtown attractions. There are also more amenities than I recall at other Best Westerns where I've stayed in the past, such as public massage chairs and a warm pool in the swimming area. These extra features made our stay very comfortable, and I would highly recommend this location to anyone who wants to experience what Hannibal has to offer!
Stayed 3 nights in Feb 2024
Response from Mari on 23 Feb 2024
Thank you!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

8/10 Good

Steven, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Hannibal. Walking distance to the town. Excelllent indoor pool. Staff very Nice! Esp. Tony who was great. A little out dated but ok, who cares the hotel is clean and nice and rooms were good and clean. Nice beds
Stayed 1 night in Feb 2024
Response from Mari on 23 Feb 2024
Thank you

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Pillows a bit fat. Almost didn’t do review due to eco rating. The water was hot, the room warm, and the towels were clean so for a eco rating it failed.
Stayed 1 night in Feb 2024
Response from Mari on 13 Feb 2024
It reads that everything was great. We are unsure what you are talking about with the ECO thingy. Let us know

8/10 Good

carol

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was fine
Stayed 1 night in Feb 2024
Response from Mari on 10 Feb 2024
We would like to thank you for taking time to review our hotel. We do try to give our guests the very BEST during their stay with us. We have lots in store for 2024, so check us out and come on back if ya can, we would love to have you again

10/10 Excellent

noelle

Liked: Cleanliness
Clean and kind
Stayed 1 night in Feb 2024
Response from Mari on 9 Feb 2024
Thank you! We try to give our guest the very BEST service during their stay. We would love to have you again sometime. We have many festivals planned for this year, check us out on visithannibal.com

10/10 Excellent

Renie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mari on 9 Feb 2024
Thank you! We appreciate your feedback! We would love to have you as our gust again the next time you are in the neighborhood. Give us a call. Safe travels

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay 😌
Stayed 4 nights in Jan 2024
Response from Mari on 5 Feb 2024
Thank you! We enjoy your visits as well! You and your husband are welcome smiles! You are always pleasant and positive! We are excited for the upcoming GAME! Give us a holler next time your in town, we would be delighted to have you as our guests again!! Go Seahawks and 49'ers!

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Mari on 9 Feb 2024
Thank you for taking time to review our hotel! We do appreciate your feedback, that helps us guide our staff and reward our staff as well. WE WILL let them know they are doing a great job. We would love to have you as our guest again, just let us know.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
PARKING WAS AN ISSUE WITH TRUCKS
Stayed 1 night in Jan 2024
Response from Mari on 1 Feb 2024
Thank you. We do have 4 parking lots, and trucks normally like to park in the annex parking lot next to the hotel. We are sorry you had a rough time with that.