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Reviews of Atour Light Hotel Westlake Fengqi Road Hangzhou

3 out of 5
Atour Light Hotel Westlake Fengqi Road Hangzhou
No. 295 Fengqi Rd, Xiacheng District, Hangzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Ming Lai Canice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Guest

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is rated 4 star on Orbitz, but was disappointed with the air-condition , room was very small. And hotel is located next to a commodity market, not very neat though convenient location.
Stayed 2 nights in Sep 2019

10/10 Excellent

Alexis Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room in Downtown Hangzhou
Hotel is 15-20 minutes walk from West Lake, and the walk provides an opportunity to see the city. There are many restaurants and snack shops on the route to West Lake. One of the staff members spoke English and he was extremely helpful to solve any issues we had. We were provided early check-in 3 hours early! Room also has usb outlets.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk and kitchen staff was excellent. We got rained on during our stay, and they cooked up an after-hour ginger tea just for us. Very personable and professional staff, great customer service.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but yet very clean and tidy. Staffs are also friendly and helpful. But I was assigned at a room near the open area restaurant, it was very noisy in night time
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too few umbrellas provided
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很美好的住宿環境
這個飯店出乎意料的滿意 整個環境很乾淨 床很舒適 空調很涼 沒有任何不乾淨或老舊的問題 而且價格也很平易近人
Stayed 1 night in Jun 2019

8/10 Good

大毅

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019