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"Exceptional 5 star hotel with a big restaurant/breakfast area with lots of different tasty food, and fantastic pool with well priced cocktails and other drinks. Nice lobby and concierge. Very nice, helpful and friendly staff. A special thanks to Duc Trung at the pool area and Duc Anh making beautiful margaritas!"

"A beautiful hotel with excellent service. Rooms were a good size with comfortable beds. Buffet breakfast was amazing. Easy to get into town using the electric taxi. "

"The outdoor pool on the first floor at the second building is a quite dangerous with the level of steep steps instead of stairs. I fell a few times trying to find where the next step is. Also in the pool made out of the little stone is sharp, my knee got scraped on it and I was hurt and was bleeding. "

"Hotel has great view in room balcony but there is nothing to sit down and enjoy the view. They should put a patio set (2 chairs and a small table) so that we can sit on the balcony with a drink to enjoy the view. "

"I would hoping more activities and more dining options"

"Great property "

"We stayed for 2 nights and loved this hotel. The rooms were great and had the best Ocean view. Taking a ferry from the check in building to the hotel was an interesting experience. The hotel is huge with lots of dining options. We tried the dinner buffet one night, the service and food choice was really good. The next night we tried the ala la carte menu at a different restaurant. Both the times we found the food a bit bland but that’s probably because we are used to having spicier food on a daily basis. We took a day ferry from the hotel and all the arrangements were done very well from booking to car transfer to the boat, etc. The service by everyone was excellent! Will definitely return to this resort if I visit Ha Long again."

"The hotel is very elegant and very clean. Staff is very friendly and helpful. "

"The staff and service at this hotel are second to none. Their attention to detail and their ability to secure the best deals for tours and transport are highlights"