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The Cloud One Hamburg - Kontorhaus

Pet-friendly hotel connected to the convention centre in Hamburg with bars

Choose dates to view prices

Photo gallery for The Cloud One Hamburg - Kontorhaus

2 bars/lounges
Reception
2 bars/lounges
In-room safe, desk, free WiFi, bed sheets
2 bars/lounges
The Cloud One Hamburg - Kontorhaus is centrally located in Hamburg City Center, perfect for exploring. Guests enjoy free WiFi in rooms and can relax at the hotel's two bars. Miniatur Wunderland is nearby. Practical amenities include luggage storage and elevator access.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Pet-friendly
The current price is ₹9,839
₹10,528 total
includes taxes & fees
2 Nov - 3 Nov

Room options

View all photos for Room, Balcony (SPECIAL CLOUD)

Room, Balcony (SPECIAL CLOUD) | In-room safe, desk, free WiFi, bed sheets

Room, Balcony (SPECIAL CLOUD)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Room, 1 Queen Bed (THE CLOUD)

In-room safe, desk, free WiFi, bed sheets

Room, 1 Queen Bed (THE CLOUD)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (THE CLOUD)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed (THE CLOUD)

8.6 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • 178 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (SPECIAL CLOUD)

Room (SPECIAL CLOUD) | In-room safe, desk, free WiFi, bed sheets

Room (SPECIAL CLOUD)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

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About the area

Map
Willy-Brandt-Straße 20, Hamburg, 20457

What's nearby

  • Hamburg City Hall - 7 min walk - 0.7 km
  • Miniatur Wunderland - 12 min walk - 1.1 km
  • Hamburg Cruise Center - 14 min walk - 1.2 km
  • Elbe Philharmonic Hall - 15 min walk - 1.3 km
  • Reeperbahn - 3 min drive - 2.6 km

Getting around

  • Messberg U-Bahn - 1 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 12 min walk
  • Hamburg Airport (HAM) - 36 min drive

Restaurants

  • ‪Hofbräu Wirtshaus Speersort - ‬4 min walk
  • ‪Burrico - ‬3 min walk
  • ‪Burgerlich - ‬3 min walk
  • ‪beets&roots - ‬3 min walk
  • ‪Marshall Street Coffee - ‬2 min walk

About this property

The Cloud One Hamburg - Kontorhaus

Hotel near Miniatur Wunderland
Close to Hamburg Cruise Center and Elbe Philharmonic Hall, The Cloud One Hamburg - Kontorhaus provides amenities such as 2 bars. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Buffet breakfast (surcharge), a 24-hour front desk and luggage storage
  • Smoke-free property and a lift
Room features
All 457 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 46-cm flat-screen TVs with cable channels
  • Daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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₹11,863 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 to 24.50 per person
  • 2 bars/lounges
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-cm flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 for adults and EUR 0 to 24.50 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

Frequently asked questions

Is The Cloud One Hamburg - Kontorhaus pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Cloud One Hamburg - Kontorhaus?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Cloud One Hamburg - Kontorhaus on 2 Nov 2025 start from ₹9,838.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Cloud One Hamburg - Kontorhaus?

Limited spots are available.

What time is check-in at The Cloud One Hamburg - Kontorhaus?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Cloud One Hamburg - Kontorhaus?

Checkout is at noon.

Where is The Cloud One Hamburg - Kontorhaus located?

Located in Hamburg City Center, this hotel is within a 15-minute walk of Elbe, Hamburg City Hall and Miniatur Wunderland. Hamburg Cruise Center and Elbe Philharmonic Hall are also within 1 mile (2 km). Messberg U-Bahn and Meßberg Station are within a 2-minute walk.

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Reviews

The Cloud One Hamburg - Kontorhaus Reviews

9.0

Wonderful

9.4

Cleanliness

8.0

Amenities

8.6

Staff & service

9.0

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 139 out of 228 reviews
Rating 8 - Good. 60 out of 228 reviews
Rating 6 - Okay. 21 out of 228 reviews
Rating 4 - Poor. 4 out of 228 reviews
Rating 2 - Terrible. 4 out of 228 reviews

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and quiet. Perfect central location for walking to sights in old town and a subway entrance at the front door to explore further away. Staff friendly and helpful, too!
Stayed 4 nights in Sep 2025

8/10 Good

Ahmad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was good experience
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Well, it’s a very fine hotel. I love it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Filippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Great rooms, very clean and big windows with lots o lights. Friendly staff, nice breakfast and the bed was so comfortable!! And the pillows
Stayed 2 nights in Mar 2025

10/10 Excellent

Isaakidis

Liked: Cleanliness, staff & service, property conditions & facilities
Great expiriance
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Atmosphere on point!

Cosy hotel, relaxed with nice amenities and quiet central location. Great staff. I had a room close to the elevator, which is fine but the beeping noise every time someone presses the button and when the elevator arrives is very unnecessary, top tip from a frequent traveler to remove or at least lower that sound.
Stayed 2 nights in Sep 2024

6/10 Okay

Kanada

Good
Stayed 1 night in Sep 2024

8/10 Good

Guelcan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Reception service could be improved

Service could be improved. Had to phone reception from my room to fix my window - they didn’t pick it up for 20 minutes upon which I had to go downstairs myself to speak to them in person. Check-out staff could have been also more friendly
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service of the hotel is so bad . The cleaning service will just entered your room early in the morning at 8am without knocking the door in advanced. I was staying in this room for 2 night and the cleaning service woman just entered my room when i was inside the room ! I told the front dest and they didnt even remind the cleaning woman about it . Another thing is that i forgot my stuff in the room , came back on the same day to search for it , they couldnt find me thing and asked me to write an email , and till now no reply from the hotel . Worst experience!
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor response time to incoming phone calls!

My train was delayed by over two hours. I had someone waiting in the lobby. I tried calling the hotel and was put on hold for fifteen minutes. I sent a message, as I was directed to requesting a callback. The message said I would get an email. NO CALLBACK. NO EMAIL. When I arrived at the hotel, there were three associates at the reception desk. When I told them what happened, they were indifferent. I don’t blame them. They’ve just never been trained in the art of customer service. Can’t wait to see the bill for fifteen minutes of roaming charges. An additional delight!
Stayed 2 nights in Jul 2024

8/10 Good

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber, nettes Personal, schneller Check in und schnelles Check out! Angenehmer Aufenthalt.
Stayed 1 night in Oct 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war sehr gut
Stayed 2 nights in Sep 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, lovely staff, nice bar, comfy room
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war in jeder Hinsicht bestens ausgestattet. Auch das Frühstück ist sehr zu empfehlen. Perfekt für einen Kurztrip in Hamburg. Viele Sehenswürdigkeiten fussläufig gut zu erreichen.
Stayed 3 nights in Sep 2025

6/10 Okay

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Alles entspricht mit einer Ausnahme einem sehr guten Mittelklasse Hotel. Was uns nicht gefiel ist das sehr kleine, enge und nicht ganz saubere Bad.
Stayed 1 night in Aug 2025

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and comfortable. Easy access to all the things to do.
Stayed 2 nights in Aug 2025

8/10 Good

Olov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ordnkng och reda. Fräscht och trevlig personal. Allt var utmärkt, bortsett från att hela TV-tjänsten för hela hotellet inte fungerade.
Stayed 1 night in Jul 2025

6/10 Okay

Ida

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bra läge.

Centralt boende. Tyvärr lite dålig service när man pratar engelska. Ingen som informerade om parkering så när vi inte kom ut så blev det väldigt dumt och ingen som bad om ursäkt att de missat. Sängarna hårda. Plus var baren - superbra personal där.
Stayed 1 night in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Design
Stayed 1 night in Jul 2025

8/10 Good

karine

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel conforme au descriptif mais accueil très froid et le personnel qui assure le service minimum Superbe petit déjeuner
Stayed 3 nights in May 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Aufenthalt in zentraler Lage in Hamburg; nettes kleines Zimmer mit neuem Bad, leider zur Straßenseite mit Baustelle vorm Fenster; Frühstück mit großer, fast ausschließlich biologischer Auswahl
Stayed 2 nights in May 2025

6/10 Okay

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stort og travlt hotel. Morgenmad langt under niveau. Dejligt stort lounge område med god bar. Fantastisk placering i Hamburg C.
Stayed 2 nights in May 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Hotel, aber kleine Zimmer

Alles gut, nur das Zimmer ist extrem klein
Stayed 1 night in May 2025