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"Reception staff were very helpful and friendly. Asked for an assessable room as I use a mobility scooter. The room was ideal but we didn’t have a balcony or patio which we had booked which was disappointing. Used the pool which was quite cold and was very deep, no shallow end. We had breakfast included in our package which was continental and not to my liking but that is a personal opinion. We had 2 snack meals in the garden which were ok. The restaurant was quite expensive and the choice was limited. Overall we enjoyed our stay."

"All good"

"Endroit parfait et bon déjeuner."

"The receptionist was very friendly and explained everything well. We will stay there again. The leg of one of the chairs in our room was broken. "

"Check in was excellent and am my room was ready they enabled me to check in much earlier than expected. The bar/restaurant staff were extremely helpful and kind. The staff here made my stay."

"Nice hotel with comfortable beds. A bit far from the City centre"

"We checked in and out with a real person which was welcoming. The hotel was clean and efficient in a great area with lots of local shops and cafes and bars to get food, with fantastic transport links and easy access to the Eilenriede wooded pathways where you can walk/cycle from one end of the city to the other. We chose the hotel to be near to friends in the area. If you arrive much after midnight either on arrival or after an evening out, then you have to ring the doorbell to be let in. We were pleased there was some security but felt that this could be done better as it wasn’t always clear that the bell had rung and sometimes the staff were slow to respond. Breakfast was a large array of hot and cold savoury and sweet buffet style. All nicely presented. Bedrooms were well proportioned with excellent storage, the option of a minibar fridge (buy in contents) and options of other hotel facilities. Large screen tv. We had a twin room and I found the bed a bit firm for my liking and the bedding felt a bit over-starched or rough. But it was comfortable enough. We also had a window which opened on a security latch as well as air-conditioning though couldn’t cool the room below 18 degrees at night. Bathroom had a lovely rainfall shower with alternative flexible showerhead. All was clean. All information regarding hotel was found on TV menu so it lacked the personal touch a bit as we weren’t told anything more about the facilities in person apart from breakfast. Lovely hotel."

"Large, clean rooms and the hotel is located very close to the main train station with a short walk to both the Old Town and Galleria areas."

"The WiFi was absolutely pathetic. No smart TV Not even YouTube on TV. Cannot even watch stuff on iPad because WiFi so terrible. The hotel was nice. The shower flooded bathroom. Other than that good. Good location. U BAhn outside hotel. Quiet. Gym brilliant. Didn't do sauna. Pillows awful sleeping on my arm. Very good hotel apart from my disses and complaining "