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Reviews of Holiday Inn Express & Suites Halifax - Bedford, an IHG Hotel

4 out of 5
Holiday Inn Express & Suites Halifax - Bedford, an IHG Hotel
980 Parkland Dr, Halifax, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 341 out of 745 reviews" "
Rating 8 - Good. 232 out of 745 reviews" "
Rating 6 - Okay. 94 out of 745 reviews" "
Rating 4 - Poor. 55 out of 745 reviews" "
Rating 2 - Terrible. 23 out of 745 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Laurie Ann

This particular hotel had all the great amenities however at no point did myself or my family feel comfortable or safe at the hotel. They were housing people at the hotel and their behaviours and habits did not make it a family friendly experience. From arguments in the breakfast area, smell of marijuana in the lobby, to going out to the car with our children to see a group of people smoking up by our vehicle. We did express our concerns at check out and they were not taken with any sincere acknowledgement. I will not be recommending this hotel to any family, friends or local sport teams.
Stayed 5 nights in May 2024
Response from carm on 15 May 2024
Hello Laurie Ann Thank you for sharing your concerns about your recent stay with us. I did check with the Operations Manager you spoke with at check out . She did say you had stayed with us for 5 nights but didn't mention any concerns until check out . On behalf of our entire team we apologize for not meeting your expectations. ThanksCarmella

8/10 Good

Kit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 1 night in Apr 2024
Response from Carm on 17 Apr 2024
Hello Kit Thank you for the 4 starsCarmella

10/10 Excellent

Shauna

Stayed 1 night in Mar 2024
Response from Carm on 17 Apr 2024
Thank you

6/10 Okay

Eric

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from carm on 18 Mar 2024
Thank you Eric

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from carm on 4 Mar 2024
Hi Paul Thank you for the review

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from carm on 29 Feb 2024
Hello PeterThanks for the 5 stars

10/10 Excellent

Robin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Carm on 28 Feb 2024
Hello Robin Thank you for the 5 stars

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 people working at the time of check in were amazing !! Went above and beyond to meet our needs. Thank you 😊
Stayed 1 night in Feb 2024
Response from carm on 26 Feb 2024
Hi Kathy Thank you for the 5 stars . I ll be sure to let the them know you were happy with them

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Feb 2024
Response from Carm on 13 Feb 2024
Thank you for the review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carm on 12 Feb 2024
Hi Samantha Thank you for the 5 stars

4/10 Poor

krystal

Travelled with family, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms were fantastic and clean! Rest of property was very dirty and staff were sloppy and smoking in front of the main lobby doors - as were long term patrons.
Stayed 1 night in Feb 2024
Response from Carm on 9 Feb 2024
Hello KrystalSorry to here you weren't happy with your stay . I m little puzzled by your comment. Our smoking area is across the parking lot at the far end . Anyone that smokes close to the building is fined and we do enforce this . Our staff in every department are in full uniform and are never sloppy in their attire . We have never once had to speak to a staff member about their uniform. We are still under renos from the flood in the lower level but other than that our hotel is very clean. If you have any issues please call us direct we would love to hear from you .

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern rooms with efficient check-out.
Stayed 1 night in Feb 2024
Response from carm on 6 Feb 2024
Thank you for the 5 stars

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Carm on 11 Jan 2024
Hello Marie -ClaudeThank you for the 5 stars . We are happy you enjoyed your stay with us. Have a great evening Carmella

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carm on 11 Jan 2024
Hi Sarah Thank you for the 4 stars

8/10 Good

Bradley, Calgary

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Carm on 28 Dec 2023
Good Evening Brad Thank you for the 4 stars

6/10 Okay

Barb

Stayed 1 night in Nov 2023
Response from carm on 2 Jan 2024
Thank you

8/10 Good

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served its purpose. I needed a place for a few nights and there were no major issues.
Stayed 2 nights in Sep 2023
Response from carm on 27 Sept 2023
Hi Dion Thank you for the 4 stars

8/10 Good

Philip, Fullarton

Stayed 1 night in Aug 2023
Response from carm on 16 Nov 2023
Thank you for the 4 stars

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and room was modern. Conveniently close to Mount St Vincent university and Bayer’s Lake shopping centre.
Stayed 3 nights in Sep 2023
Response from carm on 10 Sept 2023
Good Morning Mike Thank you for the 4 stars Enjoy your day Carmella

6/10 Okay

Raymond, Summerstown

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from carm on 10 Sept 2023
Good Morning Raymond Thank you for the 3 stars Enjoy your day Carmella

6/10 Okay

Maureen M. P.

Liked: Cleanliness, staff & service, property conditions & facilities
Was very disappointed to find out when we checked in late Thursday evening that the elevators were out of service and our room was on the 4th floor thus two flights of stairs per floor. There was no availability for a lower floor. Both my husband and and I are fairly healthy seniors but I have knee problems this was very disappointing as we were to tired from traveling and did not want to start looking for an alternate place. I would have appreciated if they advised us ahead of time so we could decide if we wanted to cancel our booking. That being said the staff were very friendly and helpful especially with the luggage
Stayed 4 nights in Aug 2023
Response from carm on 21 Aug 2023
Hi Maureen We would like to apologize for the issues during your recent stay . Unfortunately with the flood our elevator motors were under water . They have taken a little longer than we thought to get repaired. We are hoping by the end of the week all parts will be back . Its been a trying month for guests and staff . Once again on behalf of our team we do apologize. ThanksCarmella

8/10 Good

Kimberlee

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Aug 2023
Response from Kimb on 21 Aug 2023
Thank you Kimberlee

2/10 Terrible

Valarie

Stayed 1 night in Aug 2023
Response from carm on 10 Sept 2023
Hello ValerieSorry to hear they weren't happy with your recent stay Thank you Carmella

4/10 Poor

Bernard

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were unaware that the location had been affected by flooding until we arrived. Elevators not working, no longer a hut tub as advertised. Terrible smell in the hotel and when asked to speak to a manager, we never heard back. Still paid full price for 1 night close to $400. Never again!!
Stayed 1 night in Aug 2023
Response from carm on 16 Aug 2023
Hello BernardUnfortunately the elevator is still down from the flood on July 21 . The front desk informed Andrea the operations manager that you would stop by the desk and ask to speak with her . She was here from 7 AM and nobody came looking for her . ThanksCarmella

2/10 Terrible

Mahesh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
For 350$ the property is not worth. Smell in lobby , stairs , no elevator . Old hotel. Avoid avoid aboid
Stayed 2 nights in Aug 2023
Response from carm on 14 Aug 2023
Good Morning Mahesh Sorry to hear you weren't happy with your recent stay with us . Unfortunately we had a major flood and our elevators were under water and hopefully will be up soon.ThanksCarmella

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from carm on 12 Aug 2023
Thank you for the 5 stars

10/10 Excellent

Annoncia Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine but the elevator were still not working due the the big flood of 2 weeks ago.
Stayed 1 night in Aug 2023
Response from carm on 7 Aug 2023
Good Morning AnnonicaThank you for the 5 stars unfortunately the elevators motors had to be sent to Toronto as they were under 4 ft of water

6/10 Okay

Larry

Travelled with partner
Liked: Amenities
Overall stay was ok, elevator didn’t work, a/c didn’t work in the lobby and breakfast area
Stayed 7 nights in Jul 2023
Response from carm on 7 Aug 2023
Good Morning Larry Thank you for the feedback of your recent stay with us . Unfortunately the flood left us with 4 ft of water causing the elevator, AC and the entire conference level out of commission.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly I wish I would have known I was paying $420 a night for a property that also houses the homeless population. I would have gone somewhere else for that price tag. Elevator not working as well as phones to front desk because of floods. Had to carry luggage up four flights of stairs (the man at the front was nice enough to help) Also - I was made to sign out two pool towels and return them to the front desk and if I didn’t return them.. I would have been charged for them. Price does not reflect the accommodations!
Stayed 1 night in Aug 2023
Response from carm on 6 Aug 2023
Good Morning Laura Thank you for taking the time to let us know about your recent stay with us . We do apologize for the elevators and phones not working as this was a result of the flood and we are working on getting these up and running . As for the homeless these are victims of the recent fires and floods in the area . Apartments and homes were burnt to the ground and or flooded . Thank you

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Amenities
Clean room, amazing staff, great breakfast
Stayed 5 nights in Jul 2023
Response from Carm on 5 Aug 2023
Hello Lauren Thank you for tye great review. I'm happy you enjoyed your stay with us .Thanks Carmella

6/10 Okay

Katherine

Disliked: Property conditions & facilities
Through no fault of their own - this location was affected by bad flooding in the area. When we arrived we were advised that the elevators, phones and central AC were not working…. Though the AC units in the rooms did. We were told that there would be a charge for our dog to stay, even though the Hotel Policy on Expedia states that let’s stay free. We were also told that we were on the 4th floor, and that we would have to take the stairs - which was fine for us, but inconvenient to take our 10 year old dog out when she needed it. What was surprising is that even though this Hotel is not in a central area of Halifax, it was THE most expensive stay of our entire east coast trip and no discount was even suggested to make up for all the services that were lacking. Even with functioning elevators this Hotel is average at best and not worth the 360$ we paid.
Stayed 1 night in Aug 2023
Response from Carm on 5 Aug 2023
Hi Katherine Thank you for your feedback from your recent stay with us. We were greatly affected by the flood on July 21 . We are hoping the elevators will be up soon. I have checked the Expedia website to make sure we have a pet fee listed . I do advertise 20.00 a day pet fee . Thanks Carmella

6/10 Okay

daniel

Travelled with partner
Liked: Staff & service
Substandard for Holiday Inn
Stayed 1 night in Aug 2023
Response from carm on 4 Aug 2023
Good Morning Daniel Thank you for the review

6/10 Okay

Efthimia

Stayed 7 nights in Jul 2023
Response from carm on 2 Aug 2023
Thank you for the review

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Amenities
Staff are friendly and room were nice and clean..The sauna wasn’t working at the time of visit but the pool was so it works okay with the kids..
Stayed 2 nights in Jul 2023
Response from Carm on 31 Jul 2023
Thank you so much for the 5 stars

4/10 Poor

Hamid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room itself was clean! But staff were so unfriendly and their customer service at the front desk was very disrespectful like ignoring and not welcoming!!!!
Stayed 1 night in Jul 2023
Response from carm on 31 Jul 2023
Hi Hamid So sorry you had a bad experience with the staff . Every comment we get is always how wonderful our staff is . I ll check with them today to see what the issue was. Have a great day Carmella

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from carm on 2 Aug 2023
Thank you for the 10 stars

6/10 Okay

Lyndsay

Liked: Staff & service
The beds were very uncomfortable.
Stayed 1 night in Jul 2023
Response from carm on 31 Jul 2023
Hi Lyndsay Very sorry to hear the bed was uncomfortable we ll look into this . We get so many comments on how amazing our beds are . ThanksCarmella

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for NAIG so it was easy to get to all the venues we needed. Friendly staff. We were there for a week so a bit more variety in breakfast choices (specifically meat - had sausages every day) would have been good.
Stayed 8 nights in Jul 2023
Response from Carm on 26 Jul 2023
Hi Joyce So happy you enjoyed your stay with us . NAIG brought someone wonderful people to our hotel. Thanks Carmella

10/10 Excellent

Heidi

Stayed 1 night in Jul 2023
Response from carm on 26 Jul 2023
Hello Heidi Thank you for the great review .

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to highway and local restaurants was only 10 minutes away. The air conditioner was noisy going on and off louder it seems than normal
Stayed 3 nights in Jul 2023
Response from Carm on 26 Jul 2023
Thank you Martin we are so happy you enjoyed your stay with us .Cheers Carmella

8/10 Good

Rupinderjit

Stayed 1 night in Jul 2023
Response from carm on 14 Aug 2023
Good Morning Rupinderjit Thank you for the 4 stars Have a great day Carnella

2/10 Terrible

Sonya

Travelled with family
I wasn’t able to check in due to the severe weather I had to cancel my trip and I was still charged. There was no way I could have predicted the hr
Stayed 1 night in Jul 2023
Response from carm on 24 Jul 2023
Hello Sonya I m sorry we have a 24 hour cancel and if you would of called earlier in the day we could of sold this room

2/10 Terrible

Rory

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Carm on 26 Jul 2023
Hello Rory Sorry you weren't happy with your recent stay . Unfortunately with were hit with the flood on Friday. Enjoy your day Carmella

10/10 Excellent

Jocelyn Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel
Stayed 3 nights in Jul 2023
Response from Carm on 21 Jul 2023
Hello Jocelyn Thank you for the 5 stars Carmella

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time for those property. I am very pleased with many stores in your area, gas, pizza, shopping and etc…. Thank you. Vanessa
Stayed 2 nights in Jul 2023
Response from Carm on 11 Jul 2023
Hello Vanessa Thank you for your great review . We are so happy you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
slide at the pool was great for the kids!
Stayed 1 night in Jun 2023
Response from Carm on 20 Jun 2023
Hello Michael Thank you for the great review so happy the kids loved the slide and pool

6/10 Okay

Yann

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was not great, the hot tube was down.
Stayed 1 night in Jun 2023
Response from Carm on 19 Jun 2023
Good Morning Sorry you weren't happy with your recent stay. Unfortunately the hot tub is being removed and we let Expedia know in Feb/2023. We do apologize for the inconvenience.ThanksCarnella

6/10 Okay

Joshuah

Travelled with partner
The rooms were clean and the bed was really comfortable. Overall nice Hotel.
Stayed 1 night in Jun 2023
Response from Carm on 11 Jul 2023
Thank you Joshuah

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
One of our rooms needed maintenance, the toilet flushing mechanism was broken. Had trouble with the TV remote to start but figured it out in time.
Stayed 1 night in May 2023
Response from carm on 19 May 2023
Hi Gordon Sorry to hear there were a few issues with your room . I will have maintenance double check that these issues are all looked after . Thanks for letting us know .Enjoy your day Carmella

10/10 Excellent

Kathy

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite thing was the very attentive staff.
Stayed 2 nights in Apr 2023
Response from carm on 24 Apr 2023
Hi Kathy Thank you for the 5 stars . We are so happy you enjoyed your stay with us. ThanksCarmella