Hali-Ela Trip

Standard room beds are too small so needed an upgrade. Lovely staff. Restaurant a little chaotic and A la Carte was no different to buffet

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Nice clean quiet hotel with beautiful views of nature and beachside pool and clean private beach and small gym. The rooms (villas) are big specious and clean with many toiletries and bath towels and coffee and tea etc. there is plenty of walking space within the hotel to enjoy a nature trail type walk with surrounding trees. Also the buffet breakfast and dinner is reasonable with good selection of food on offer. Finally the staff are really helpful and friendly and always there to help. Had a great stay and made my holiday to SL enjoyable with typical Sri Lankan hospitality.

Wow. Luxurious property with the friendliest staff. The food was everything was picked from their farm. So fresh, generous portions, and organic! Our stay was simply amazing. We stayed in both the Floating Villa, and then the Bankee Chalet. Highly reccomend. Everyone in that visits Sri Lanka should come here.

Staff, clean room, convenience location, cage and restaurant. Easy check in and easy checkout.