Standard Room, 1 King Bed (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated
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Reviews of Hotel Indigo Hakone Gora, an IHG Hotel

4.5 out of 5
Hotel Indigo Hakone Gora, an IHG Hotel
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 342 out of 466 reviews" "
Rating 8 - Good. 92 out of 466 reviews" "
Rating 6 - Okay. 14 out of 466 reviews" "
Rating 4 - Poor. 11 out of 466 reviews" "
Rating 2 - Terrible. 7 out of 466 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very nice large rooms. Only issue is they let children into the onsen. While we were there, there was a family with children splashing around while we were trying to relax.
Stayed 1 night in May 2024

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely experience from start to finish. Staff was kind and accommodating. The room was beautiful with every amenity. We had the river view and were grateful we did.
Stayed 1 night in May 2024

10/10 Excellent

Phuc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room nice , clean, and spacious. Very modern mixed with Japanese culture vibe. The staff is friendly and courteous. If you want to relax and enjoy the peacefulness. I would highly recommend it. Definitely book with a private onsen so you can relax.
Stayed 2 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located.
Stayed 1 night in May 2024

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from everything. Not much to do
Stayed 2 nights in May 2024

10/10 Excellent

Bangwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Erlinda

Travelled with family
Liked: Amenities
Everyone was so welcoming!
Stayed 1 night in May 2024

10/10 Excellent

Erlinda

The sound from creek so relaxing.
Stayed 1 night in May 2024

10/10 Excellent

Chuen Him

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, a very clean hotel with private spring spa

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in a sleepy onsen town. The staff are out of this world and the hospitality is unlike anything else.
Stayed 1 night in May 2024

10/10 Excellent

Elinor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with lush greenery all around - private onsen in the room and public one Dining at the restaurant for dinner and breakfast was exquisite, unique and so tasty Loved the style of the room and all the amenities I hope to be back
Stayed 1 night in Apr 2024

10/10 Excellent

Juliana Binte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled amidst the idyllic beauty of Hakone, Hotel Indigo Hakone Gora offers a blissful retreat. From the moment we arrive, we are greeted by a warm welcome by the wonderful professional staff. The impeccable service and facilities which includes a private onsen in the room and in the hotel - is so relaxing and we feel so rejuvenated after exploring the Hakone area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael, Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with very many nice amenities. The fun foot spa was a treat. You can order drinks and snacks and enjoy a nice foot soak while looking out over the river. Very attentive staff. Very well treated.

8/10 Good

Shlomi Shlomo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast is very good.
Stayed 1 night in Apr 2024

8/10 Good

Haifa

Stayed 1 night in Apr 2024

8/10 Good

Harun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most importantly the hotel has a shuttle from/to the Gora train station (10am-6pm). Make sure you call them otherwise you will suffer trying to go down steep and narrow steps with luggage thinking it is a short walk. We had booked a room for 3 and there is only one bed. Had to not only pay for the sofa bed but also breakfast for our child which is very odd considering the booking was for 3. The shelf in the room had a serious amount of dust buildup which is very unusual for Japan. The balcony hot spring and the hotel hot spring are absolutely amazing. Make sure you take advantage!
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and the amenities were amazing. It was amazing to leave the door open on the river side and use it as white noise/use the bath!
Stayed 1 night in Apr 2024

8/10 Good

Marietta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Love the decor. Very clean and loved the in room onsen. View was not the best. It wasn’t river view which would have been fabulous. The hotel is a 30 minute drive from Odawara Station. The hotel has a free shuttle service with limited time slots. For rest and relaxation this is a great hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved the onsen.
Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most stunning hotel, onsen in each room, great decor, staff very helpful. The shuttle bus to the station was helpful. Hotel general onsen was immaculate and we loved the robes and wooden slippers in our room! Snacks and drinksin the bar were a great touch too
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning room, communal areas and onsens. Top notch service and in a very good location for the Hakone loop. Highly recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food options, awesome spa/onsen area and a shuttle to and from the station was really helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, huge by Japan standards. We had a private onsen facing the river and the flowing water sound was very relaxing. Dinner and breakfast in the restaurant were very good, the breakfast had a huge selection of choices to fit various tastes. It’s pricey but normal for the area, and the service is excellent so you get what you pay for. We enjoyed our time and would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

EDWARD, ENCINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Merion Station

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely (I had a riverview room with private hot spring). Staff was very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay. Very attentive staff, clean and spacious bedroom. They offer transportation, breakfast and dinner options. We will definitely come back in the near future. Thank you Hotel Indigo!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice! Just that the shuttle to Odawara station needs to be reserved early in advance. Public transport around the area is very slow, so the only alternative to the shuttle is calling a taxi, which is expensive.
Stayed 1 night in Mar 2024

10/10 Excellent

Dominic Kai Ming

Stayed 2 nights in Mar 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Luciano Joson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect getaway place
Stayed 3 nights in Mar 2024

10/10 Excellent

Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exquisite. Very friendly and attentive staff. Transportation to and from train stations was readily available. The attention to detail was impeccable! The in room Onsen was an extra bonus. The public ones were well kept and great option. Restaurant was delectable! Overall I would recommend and come back to.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raynian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and welcoming place! Service is top notch. One small thing to note that it is almost impossible to walk here from Gora. Although Google shows a potentially flat path, it is down a very steep and long winding steps that was very dangerous. Do yourself a favor and please wait for the shuttle bus provided by the hotel. You can either wait for the timed one at Odawara or call the hotel for a pickup once you are at Gora. Otherwise 10/10 place for me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shari, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room and we loved the in-room private onsen. howevery, the location is a bit distant to all the major attractions. It was nice to have the shuttle bus to the stations.
Stayed 1 night in Feb 2024

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in the mountains. Parking is easy.
Stayed 2 nights in Feb 2024

10/10 Excellent

TRI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Christa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely loved our stay at the hotel Indigo Gora. We stayed for one night. Highlights were the public onsen spa and the spa tub in the hotel room. We made a reservation for dinner at the hotel and the food was wonderful! Breakfast was also lovely. Staff were helpful and very kind. Our only negative was the advice from the front desk about suggesting we take the hotel shuttle to odawara, instead of the train. They quoted it would take 45 mins door to door, and said it was faster than taking the train. We allowed loads of time (1hr45mins) for us to get to our Shinkansen train in odawara. The shuttle was as so incredibly slow! Inching along the road, with mostly one way roads so you had to wait for oncoming traffic to pass first. We bus took 1hour45 mins exactly. We missed our train by 5 mins which was very frustrating after allowing so much time to get there, and we had to book another train to Tokyo where there was only availability 2 hours later. Strongly recommend going via the train, it’s much faster than taking the hotel shuttle.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor onsen experience and western dining.
Was looking for more of a Japanese dining experience. Disappointed that it was mainly western food. Onsen in the room was very tiny (basically the size of a bathtub), was NOT a relaxing experience. The only plus is staff was nice and professional. Overall I would not recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ronnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay in. Clean and wonderful staff!
Stayed 2 nights in Feb 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Dominique

Stayed 2 nights in Feb 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was great! The shuttle to the train station and to and from Gora was convenient. They also provided a cake for our anniversary at the restaurant which was a lovely .
Stayed 2 nights in Jan 2024

10/10 Excellent

PAK KI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with your family!
Stayed 1 night in Jan 2024

8/10 Good

Chiahua

Stayed 2 nights in Jan 2024

10/10 Excellent

michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Doris Yee Nam

Stayed 1 night in Jan 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away in a very beautiful and quiet area of Hakone, Japan. Enjoyed my stay here.
Stayed 2 nights in Jan 2024