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"I had a fantastic stay at the Malak Regency Hotel. The staff were incredibly helpful and went out of their way to make everything smooth and enjoyable from start to finish. The overall hotel experience was excellent — everything felt comfortable, well-organized, and welcoming. The highlight of my stay was the receptionist, whose name I unfortunately didn’t catch. She was amazing — truly helpful, courteous, and polite, and made a lasting impression with her professionalism and kindness. One of the standout features was the breakfast. The variety was impressive, with so many options that it was impossible to try everything. No matter what you’re in the mood for, there’s something there for you. I would absolutely stay here again and highly recommend it to anyone visiting."

"Booked the presidential suite for me and my parter for roughly 4/5 times the cost of a standard room. The size of the suite and balcony area was great and definitely had a luxury feel. On looking around we realised the sauna was not working and reception was very friendly and promptly sent somebody up to fix this issue, the room was very hot with the heaters on and the panels in the room not controlling the heat so the first night was a very uncomfortable nights sleep with the upstairs room peaking at 31 degrees in the day. Again the staff were very helpful and basically explained that aircon hadn't been turned on due to the time of year and therefore would send somebody up to turn the heaters off which made it a lot more bearable after some windows being opened. Over the 3 nights we had a few niggles, the balcony had bits of broken wood from the bottom of a chair on arrival, bottles from the previous guests still scattered around and the few cushions that were left out had bird poo on them that was left for us to clean. I understand the location and this may happen during the stay but it should be cleaned before a check in, the hot tub only had about a third of the jets working, the water in the room including the shower was only luke warm for 2 of the 3 days and the bottle opener broken. The room could have been lovely but there were a number of things that were needing attention. The hotel is also next to quad bike tours setting off numerous times a day which was loud."

"Nice breakfast buffet"

"Amazing people in the kitchen,super friendly.Wil do everything to satisfy your need .,safe parking "

"A truly exceptional stay at Hotel Hills Sarajevo. Every detail was thoughtfully arranged, from the warm hospitality and attentive staff to the impeccably maintained rooms and outstanding facilities. The combination of comfort, professionalism, and atmosphere made our visit both relaxing and memorable. Hotel Hills offers an experience that reflects quality in every aspect. We look forward to returning again and highly recommend it to anyone visiting Sarajevo."

"Best of the best"

"The lighting in the room was really dark and poor. The mattress and pillows were also far more uncomfortable than normal hotel standards, we were also given two single blankets for the double bed instead one large one. One of the lamps was also slightly breaking away from the wall. All that being said, staff were very good and helpful when called upon and the location is perfect for exploring the old city."

"Great hotel in the center of Sarajevo with very helpful staff and excellent breakfast buffet"

"Great"