Hacienda Mascarilla Trip

No staff at the facility was inconvenienced.

The only good thing about this property is its location and overall cleanliness. We traveled in summer 2025 and the staff was unhelpful, if not rude. We asked to hold our luggage before check in and after check out only to find it hanging out in the lobby at some point without any supervision. There are only a couple elevators in the building and they take very long time to arrive, so if you can, book lower floors and just use the stairs to save yourself waiting full 5 minutes for a small elevator to arrive. with people checking in and out all the time, its hard to fit in one of those anyway. The rooms are tiny tiny. Yes, its new york, so its not surprising, but the bed took about 90% of the room which wasnt obvious on the photos (we had a king bed room). The room description (at least at the time) mentioned a mini fridge, which wasnt there but the staff did supply us with one, which didnt really fit into the room and we had to jump over it to get on the bed. AC was very strange too. in a few nights we spent there we couldnt figure out how to make the room not hot as hell or freezing cold, so we kept switching between the two. the bathroom didnt have a single place to put your makeup near the sink and we ended up flipping the trash bin upside down and using it as a low shelf. All and all, it is not a terrible place, but wasn't very good, even for new york. Better than Gallivant, but if you are okay with a tiny tiny room, i d recommend checking out the Pods instead.

It was a good choice, good neighborhood. Staff was nice and helpful, rooms are big for Manhattan. Water were not hot and we switched rooms. Some flies from the pipes.

The breakfast sandwich and coffee situation was great to hit on the way out. There was always staff available and they were very helpful!

This hotel really impressed me. Clean, modern, and thoughtfully designed spaces. The bathroom was excellent, with great water pressure (a big plus!). Staff were attentive without being intrusive. I’d recommend it to anyone looking for a comfortable NYC stay.