Dear Mr/Mrs, Firstly, We thank you for choosing The River Hotel. In a second hand I would like to point out that you have never been to our hotel since, as you say, you have made reservations for other people than yourself; you only base your comments on what other people have said. Then you are very angry because you arrived a day later than expected and wanted us to reimburse you for the first night; know that normally we could have cashed all your reservation and not give you a room since you were not present on the day scheduled for your reservation; .For the view if you do not see the river through the large bay windows is that you really need glasses. It is the first time that a customer complains about the view from our rooms, everyone finds the views beautiful. Now we want explain the whole story and words we want to tell you who have just heard the story from your Fiance and her family. The first thing, You booked one deluxe suite room for 2 nights (June 19th – June 21st) from Expedia the June 14th and 3 days later the June 17th, you sent to us one message to tell about the plan would change that your Fiance and her family would not come on the first day and she want us to give her money back in cash for that, this one absolutely not suitable with the policy of our hotel and for expedia policy also ; your mother-in-law said: “why they can not take money back while they just booking the room in 8 minutes before?”, this one is absolutely not the true . The second thing, during the time she stayed in the afternoon, she had not any problem with the room until the evening.At 11 pm she say all of a sudden that the AC in the room was not extremely cool; the receptionist had called our maintenance staff to check it and he said: “in 20 minutes later, if the AC was not still working, they could call the receptionist to give them the solution may be changing another room but then they didn’t, that means we thought everything was alright”. The third thing, in the morning when checking-out, your mother-in-law was very impolite under the lobby, she was yelling at the receptionist and keep hitting her hand under the table while our staff tries to explain with a polite attitude. The fourth thing, one double room used one mineral water but your mother in law didn’t want to pay that one while that room had no problem and one glass in the deluxe suite room was broken but she didn’t want to pay as well. Finally, we sorry about the problem with the AC that made your family had a bad experience but we will not sorry for your bad mother-in -law’s attitude. We hope, we will not welcome your family to our hotel in the future. And put 2 times the same note is not intelligent even if you put your second note under anonymous ...all readers can understand your idiot attitude . Thanks and best regards, Mr. Nhân

I will not waste my time answering an anonymous opinion which is the same author as the previous criticism .... same answer to refer to it and to the pleasure of never seeing you again; it is you who are pathetic to use your terms.

Hello and thank you for choosing our hotel; we are glad you liked our staff; we are sorry that your stay did not like you; it is very surprising that you did not have toilet paper in your room because our houskeeping clean every day more 80 rooms and we never have this comment ; but in any case to judge our hotel as horrible only for this reason demonstrated given your anonymous comment that you do not want us to know who you are; therefore your opinion is useless since we cannot verify this problem; moreover it was not worth running, especially if you had planned to go to the toilet, it suffices to call the reception which would have made you deliver toilet paper immediately; I also specify that we have a telephone next to the wc in the bathroom. which could have helped you even more. Excuse us again for this HUGE annoyance, and we inform our general manager that he need better manage our toilet paper

Hello, thank you for taking the time to share your comment. For your complaint, we believe that with the Expedia process, you can give us the notice directly during your stay, but you do not do anything and we do not know how to solve your problem. After all, you put your comment on this website as if we do not care about our client. We are a 3 star hotel, we always take care of our guests at all times. We think that the problem is your problem, you are angry about the breakfast, when you check in, we informed you of our buffet breakfast organization policy, at that time you were agreement with politics. You are angry because you can not have breakfast buffet, indeed we have breakfast with 3 menus to choose from and our guest can eat at will.About the price for an extra bed in our room, it is clearly explained on the expedia website, and you can check before you book a room; you have a choice for many cheap hotels in Ha Tien; but if you want to stay in a 3 star hotel you have to pay the price; to follow your comment, it is better that you never come back in our place ; when you want a luxury hotel, you have to pay the price, if you can not , choose another place, it's better for you and for us.

Thank you for choosing the River Hotel during your stay in Ha Tien; we are so sad to know that your stay has not satisfied you; but after checking with our entire team, nobody remembers a complaint from an Expedia guest during his stay; Indeed, it is not so easy for us because you put your opinion anonymous and we do not know who you are; it is better that you complain directly during your stay and that, in this case, we can find a solution to satisfy you; In the second hand, we have wifi and TV channels all the time and our breakfast is sometimes served as a buffet or menu at will , depending on the occupancy of our rooms. one more time we apologize for the inconvenients during your stay with us and we hope to receive you with a better conditions next time ..

Thank you for your nice review, Your review is the effort to encourage us improve our service. See you next time when you come back to Ha Tien city.

Dear Paul, Thank you for your nice review about River Hotel. We are very glad to see your nice opinion about the bathroom. We hope that we can welcome you next time when you come back to Viet Nam. Best Regards,

Merci de votre séjour chez nous , mais votre avis est totalement inutile puisque , non seulement ayant posté de façon anonyme nous ne savons pas quelle chambre vous occupiez ni qui vous êtes ,mais nous ignorons également totalement ce qui vous a déplu et nous ne pouvons donc pas nous améliorer ; essayez d ' être un peu plus courageux et explicite lors de la rédaction de vos prochains avis sur des établissements qui se donnent du mal pour vous satisfaire alors que vous ne faites que les détruire avec vos mauvaises notes sans aucune justification .

Thank you for choosing our hotel; we do not know who you are; I can not answer you easily; it would have been better to complain during your stay or send us a real-time feedback because i can arrange your problem immediatly if you explain me wich desagrements you have encountered.I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies;for the rat we are just front of the river we check immediatly this problem .

Dear Dm , it is a great pleasure for us to read so many compliments about our hotel; we are delighted to satisfy you during your stay with us with our rooms and our location; indeed, you can walk around and the city is totally secure all night long; thank you again for taking your time to write a review about our hotel and for your 5/5; our whole team will be congratulated; best regards . Eric .

Thank you for sharing your impression on your recent stay at the River Hotel Ha-Tien .But you post your comment in anonymous profile and i think you are the 7 customers tyey order 3 breakfast and they want eat for 7 because our menu are you can drink at you will ; i need coming personnaly because my staff stay affraid because you dont want pay any menus ; i stop this discution because you understand clearly what i mind ; we are happy that you like your stay in our hotel , next time you can eat at the green island our new restaurant nex to the swimming pool . Regards .

Thank you for sharing your impression on your recent stay at the River Hotel Ha-Tien . It is wonderful to know that you found our hotel to be “5/5” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors.Indeed our location is the best for visit the 12 pagodas in the tow and many more very interessant places .... We are looking forward to welcome you back in the near future at River Hotel Ha-Tien.

We would like to thank you for choosing River hotel in Ha Tien as your accommodation . We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is tremendous help for us to know how our guest perceive our services and where we have to focus on improvement to remain an exclusive property. We will appreciated if you wish to recommend our hotel to your family and colleagues. Once again thank you for your kind attention. We are looking forward to welcoming you again in the near future. Very best Regards .

Thank you for staying at Riverhotel Ha-tien; we are happy that you like our rooms and our staff; for breakfast indeed according to our occupancy rate, we propose either the buffet or three menus as you have good explained. On the other hand, I think the staff mis-explained our formulas and I just go now went to reprimand them; in fact you have in addition to formulas a small fridge available or you have at your disposal at will jam, butter and pastries; tea, coffee and fruit juice are also at will next; for yogurt, that's not what you think ; it is an cream frozen that's a specialty of our city; the cafe does not have the same taste in europe ; many customers like it ;no forget you are in Vietnam ; ask me next time , my name is Eric and i can help you if you have some desagrements ; we are sorry for this misunderstanding and we hope to receive you again to better satisfy you.

Thank you for choosing the River Hotel; we are sorry for the problems you have encountered during your stay and we send your review to the housekeeping departement; it is unfortunate that you have not expressed your disagreements during your stay; for our breakfast consists of either a buffet or a choice of 3 formulas according to our occupancy rate. For the 3 formulas we have a breakfast continental an American or Asian. For the buffet we have a minimum of 7 hot dishes (for example Cantonese rice, nems, bacon, steamed vegetables, fried fish, meatballs, japanese noodles, hard boiled eggs); we also have one place where we can cook for you the eggs as you wish (omelette,scrambled eggs or fried...), another post make for you a soup of Vietnamese seafood; Tea, coffee, two fresh juices, a soda, water and fresh milk or sugar milk are at your disposal; a homemade frozen yogurt , fruit, pastry specialties from our town are included also for your enjoyment: salads, bread, butter, jam are also present for the more French. we hope to receive you another time to be able to satisfy you better;

Thank you for your kind feedback and your good note , we hope to see you again soon for another magnifique journey with us. Sincerely, Eric.

Dear Khanh , Thank you for taking the time to tell us about your experience at River Hotel. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies;we are glad that you like that our hotel was clean ; about our laundry service it was one technical problem with our dryer machine ;for the constructions the city put all the electric cables in the ground , because our city is in big devellopement . Ha Tien is very famous city in vietnam and many poet write about this city ;if you ask us we can organize more 10 tours of the city and around where there are many pagodas and temples as well as a very nice catholic church ... We can also offer you visits of pretty lakes by the river. We have two totally private islands with beautiful beaches or you can spend an incredible romantic day and enjoy a very good meal; these islands are accessible only with our private boat and are 35 minutes from our hotel. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures in accordance with the management team to address the problems that you have mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mr Chanh General manager .

Hello thank you for choice the River hotel during your stay in Ha-tien and for taking the time for write one review about our hotel ;we apologise for the noise of the birds and for the music but this one it is not our management ; for the music she come from the restaurants on the river side where vietnamese people like karaoke , because Ha-tien is a very famous city for tourism in vietnam ; for the bird noise he com from the building for collect the bird nests and all stop at 7 pm ;all the hotels in Ha-tien have exactly the same environement , you have the possibility to book the room with a river view and in this case you have no bird noise ; we hope to see you again in the river view room .

Dear Derrick , Thanks for extend your stay with us and we appreciate for your feedback. This is our main priority concern to make the best for you , we are happy that this time our team is more efficient . Thank you very much for your attention and look forward to welcoming you again on your next visit. Kind Regards . Mr Chanh General Manager

Thank you for taking the time to tell us about your experience at River Hotel.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies for the distracted staff;we check this problem immediatly ; Mr Chanh General manager.

Thank you so much for choosing to stay with us and for taking the time to give us your feedback.

Dear khai le thank you for choice the River hotel during your visit in Ha Tien ;We are glad that you liked our location and the cleanliness of our rooms; for the noise you need understand that Ha Tien is a Vietnamese city which is very interesting to discover and which is absolutely not build only for the Western tourists; This is why Vietnamese people like to party until 9 pm in restaurants, which causes a little noise; our hotel have 9 floors and the windows all close properly; we do not have any bus parking next to us and these bus do not move at night ; It is difficult to understand your complaints, but we apologize for the problems you may have encountered.

Dear Mei , thank you for choice the River Hotel and for take your time for put one review about our hotel ; we are delighted to see that you have enjoyed your stay with us ;for the light in your room we apologize and we check immediatly the problem ; if you come back we can organize for you one trip on our private island in the pirate archipelago betwen Ha Tien and Phu quoc ; thank you one more time for your feebak ; We are looking forward to welcoming you again in the near future.Best Regards Mr Chanh General manager .

Dear Pauline thank you for your review which will be transmitted to all our team; your opinion is very important and it encourages our young colleagues a lot, we are super happy to have been able to satisfy you and that you have apreciated your stay; we will also be very happy to receive you again and make you discover our private islands next time; very good holidays and see you soon. ERIC.

Thanks for staying and we appreciate for your feedback. We apologize for the inconvenience regarding the bad wifi during your stay. I will personally check and solve this problem . This is our main priority concern to make that it will not happen again in future. Thank you very much for your attention and look forward to welcoming you again on your next visit. Kind Regards Mr Chanh General Manager .

Dear pauline thanks for staying and we appreciate for your feedback. This is our main priority concern to make the best for you .It is tremendous help for us to know how our guest perceive our services and where we have to focus on improvement to remain an exclusive property ; for breakfast we try to found the best way every day and my role is precisely to make the hotel and breakfast more pleasant for foreign customers; that's why we have bread, butter, cheese and jam; for all nationality we propose eggs, 7 different hot dishes, fruits, pastries, ice cream yogurts, vietnamese soup etc.... We will appreciated if you wish to recommend our hotel to your family and colleagues. Once again thank you for your kind attention. We are looking forward to welcoming you again in the near future.Best Regards Mr Chanh General manag

Hello, thank you for coming to our hotel; the hotel was renovated in summer 2017 and the problems are settled, there are many things to do in Ha Tien but you must search a little bit, for example we now organize tours of the city where there are many pagodas and temples as well as a beautiful catholic church ... We can also offer you visits to pretty lakes by the river. And above all we have two totally private islands with beautiful beaches where you can spend an incredible romantic day and enjoy a very good meal; these islands are accessible with our private boat only and are 35 minutes from our hotel. They are located between Phu Quoc and Ha tien and are located in the archipelago of pirate islands. We take over all the management of these two totally wild jewels but already well arranged by us, we organize days including a visit by electric car of the biggest island of the pirates then departure for our private island where you will spend the day by taking a excellent lunch of seafood (or other dishes if you want) or if you prefer you can do yourself a small barbecue at the edge of the water; Finally you can relax on our two beaches completely wild and private, it is even possible to spend the night in two small houses, the landscape under the stars is simply unique;See you soon to discover all the beautiful places of our city;Mr Chanh General Manager.

Hello thanks for choosing our hotel for your stay in Ha Tien; We are sorry for the hot water problems you have encountered, but our solar system has broken during your stay ,but now everything is ok;.We are sorry that the breakfast appeared to you too poor and we changed our formula. Our breakfast consists of either a buffet or a choice of 3 formulas according to our occupancy rate. For the 3 formulas we have a breakfast continental an American or Asian. For the buffet we have a minimum of 7 hot dishes (for example Cantonese rice, nems, bacon, steamed vegetables, fish donuts, meatballs, japanese noodles, hard boiled eggs); we then have one place where we can cook for you the eggs as you wish (omelette,scrambled eggs or fried...), another post serving you a soup of Vietnamese seafood; Tea, coffee, two fresh juices, a soda, water and fresh milk or sugar are at your disposal; homemade yoghurts, fruit, pastry specialties from our town are included also for your enjoyment: salads, bread, butter, jam are also present for the more French ; sorry one more time and we hoppe see you again in the futur ; Mr Chanh General Manager.

We appreciate your visit and have posted a review on our hotel; we will follow your advice; it's a shame that you did not say anything during your stay we could speak with our staf houskeeping immediately, for the hot water everything is fine now because we have two heating systems; See you soon, and thank you again; Mr. Chanh General Manager.

hello thank you for taking the time to write an opinion on our hotel; the management of the hotel has changed since your stay and the hotel has been renovated in summer 2017; today everything is fine; we are sorry for the problems you have encountered;

Thanks for staying and we appreciate for your feedback. We apologize for the inconvenience for the breakfast during your stay,we changed our formula. Our breakfast consists of either a buffet or a choice of 3 formulas according to our occupancy rate. For the 3 formulas we have a breakfast continental an American or Asian. For the buffet we have a minimum of 7 hot dishes (for example Cantonese rice, nems, bacon, steamed vegetables, fish donuts, meatballs, japanese noodles, hard boiled eggs); we then have one place where we can cook for you the eggs as you wish (omelette,scrambled eggs or fried...), another post serving you a soup of Vietnamese seafood; Tea, coffee, two fresh juices, a soda, water and fresh milk or sugar are at your disposal; homemade yoghurts, fruit, pastry specialties from our town are included also for your enjoyment: salads, bread, butter, jam are also present for the more French. This is our main priority concern to make that it will not happen again in future. Thank you very much for your attention and look forward to welcoming you again on your next visit. Kind Regards Mr Chanh General Manager

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. Once again thank you for your kind attention. We are looking forward to welcoming you again in the near future. Kind Regards.

Thanks for staying and we appreciate for your feedback. This is our main priority concern to make the best for you . Thank you very much for your attention and look forward to welcoming you again on your next visit. Kind Regards Mr Chanh General Manager

We would like to thank you for choosing River hotel in Ha Tien as your accommodation . We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is tremendous help for us to know how our guest perceive our services and where we have to focus on improvement to remain an exclusive property. We will appreciated if you wish to recommend our hotel to your family and colleagues. Once again thank you for your kind attention. We are looking forward to welcoming you again in the near future.Best Regards Mr Chanh General manager .

Dear Biker thank you for sharing your impression on your recent stay at the River Hotel Ha-Tien . It is wonderful to know that you found our hotel to be 8/10 and glad that you had a pleasant stay with us.Please allow me to express my sincerest apologies about air com and wifi ; we check immediatly this problem . Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. We are looking forward to welcome you back in the near future at River Hotel Ha-Tien. Mr Chanh GM.

Dear Tony thank you so much for your nice note .And thanks also for staying and we appreciate for your feedback. This is our main priority concern to make the best for you . Thank you very much one more time for your attention and look forward to welcoming you again on your next visit. Kind Regards. Mr Chanh General Manager .

Dear Joakim thanks for staying and we appreciate for your feedback. This is our main priority concern to make the best for you . Thank you very much for your attention and look forward to welcoming you again on your next visit. Kind Regards.

Un très grand merci pour votre superbe note et votre charmant avis ; nous sommes heureux de vous avoir reçu et toute notre équipe sera félicitée ; a bientôt , et nous vous souhaitons de très bonnes vacances .

Thank you for your stay in our hotel but the problem with this review style is that the customer can put a bad note without any explanation; So, when there are no comments, it is completely unproductive for us and our staff as we do not know the problem you encountered in our hotel.I see only that you wait one month for write your comment , indeed you stay one night 27/12 to 28/12 in a triple room with a beautiful river view. Best regards .

Sehr geehrter Christopher, vielen Dank, dass Sie bei uns übernachtet haben und sich die Zeit genommen haben, diese schöne Bewertung für unser Hotel zu schreiben. Wir befinden uns vor dem fluss und der Einschiffungskai für Phu Quoc gegenüberbefindet sich auf dem Bahnsteig am anderen Ufer dem Fluss gegenüber unserem Hotel. Nochmals vielen Dank für Ihre gute Note; Frohe Feiertage und genießen Sie unser schönes Land. Bis bald.