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"Great service overall and property was comfortable and rooms were well designed. Staff were super friendly and helpful and breakfast was delicious. The main negative was that the whole property was a little tired and in need of refurbishment and sun beds were not the comfort one would expect at a 5* property. "

"I stayed at Vinpearl for 4 nights with my family, and unfortunately, the experience did not meet expectations. The room condition was disappointing — basic maintenance issues such as a broken fridge and cupboard handles were present. Even after reporting these, they were not properly resolved, which was frustrating. Housekeeping was also inconsistent, and room service was not done to the standard you would expect from a property of this level. Communication was another challenge, as several staff members had difficulty understanding English, making even simple requests harder than they should be. Overall, the service felt quite average — there was a lack of proactive hospitality. No one checked in to ask about our stay, and there was little follow-up on the issues we raised. Food was another weak point. The Beach Bistro was underwhelming, and the Indian food options at breakfast were particularly disappointing. The only real highlight of the stay was the excellent connectivity via VinBus to VinWonders, VinSafari, and Grand World, which made getting around very convenient. Overall, while the location and connectivity are strong positives, the room quality, service standards, and food need significant improvement to justify staying here again."

"ABSOUTELY THE BEST STAY BERY NICE STAFF EXTREMELY ATTENTIVE "

"Le petit déjeuner était parfait et le personnel très serviable et adorable. La piscine, petite, nous avons pied partout, mais propre. Accès à la mer par une échelle en métal rouillé, pas facile. Un autre accès par des marches en béton, à marée basse mais glissant en bas. La plage n'est pas propre. Très bien pour quelques jours."

"Everything was exemplary. Will definitely stay there again."

"Wonderful staff!!! Large and spacious rooms. Great restaurants. The property is very secluded. Perfect for quiet R&R!"

"Nice hotel near Lamai beach, which is a more laid back part of the island. There were plenty of restaurants to choose from, but not a lot o shopping choices. The pool area is nice area to lounge, overlooking the beach. The breakfast buffet for an additional $11 was a good deal for what you get - a variety of Western & Asian cuisine that was so delicious. The professional staff are friendly, welcoming & accommodating."