Guinands Gondola

On arrival we were impressed by the lobby and reception area, we were given a room upgrade, I was very appreciative of this as it was our wedding anniversary, so an upgrade was a nice surprise. We went to our room to drop our bags off, we tried to open the safe, which was locked, presumably by the last occupants, we reported this to reception as we left the hotel for an afternoon walk around the town. On our return we went to our room, the safe was just the same, unable to be opened, I went to have a quick shower before going out for dinner, to find the overhead shower was not working, only the hand held part of the shower could be used to wash down with. We left the hotel for dinner and reported to reception about the shower, no one seemed to be interested in having this looked at. On our return my husband said the television was also not working, we again reported this to reception, by this time we had given up the idea that our upgraded room was something worth while and viewed it more as a down grade, we were quite disappointed with the hotel. As we were only there for the one night we just, made do, but at £180 for the one night, it was not cheap, I would hope that maybe a gift voucher by way of an apology, to enjoy sometime in the future, would be fitting for our poor experience in the Ambassador Hotel in Monaco.

Wonderful, as always.

it was fine