Boulevard Luis Encinas Johnson, Col. Las Quintas, Sin Número, Guaymas, SON
Reviews
8.6
Excellent
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This is a working man's hotel off the highway in Guayamas. It is very basic. The room was fairly tight. The free breakfast was good with lots of fresh fruit and Mexican chiliquiles. It is dog friendly which was the main reason we stopped here.
It was good, but did wake up by the noise of kids running around the aisle
Karina
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 30 Apr 2024
HelloWe are very sorry for the inconvenience during your stay with us, apparently we also had a team of small baseball players staying with us, we truly apologize.
10/10 Excellent
Clarence
16 Apr 2024
Clarence
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 9 May 2024
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by problems in us breackfast y check in. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
Clean and comfortable. Breakfast was not great. Mexican items where not appetizing, pastries and cereal where stale. Yougurt and fruit was the choices.
Joseph
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 12 Apr 2024
Hello Mr. OviattWe appreciate that you have stayed with us, also leaving your comments about our breakfast helps us a lot to improve our service, we are very sorry for any inconvenience that may have caused you.Your comments about breakfast caught our attention a little since the Mexican dishes that we prepare are made the same day, the sweet bread is supplied every day and they are fresh every day, just like the cereals, they are kept safe for prevent them from changing flavor and freshness.
6/10 Okay
Carmen
7 Apr 2024
Liked: Cleanliness, staff & service
Dark
Carmen
Stayed 2 nights in Mar 2024
Response from City Express By Marriott on 11 Apr 2024
Hola Carmen, Cual fue su inconveniente?
8/10 Good
Elayne
Travelled with family and small children, Travelled with pets
Hotel is easily accessible and there are restaurants next door that are within walking distance.
Breakfast was good as well and rooms were clean.
Thank you!!
Elayne
Stayed 3 nights in Mar 2024
Response from City Express Guaymas By Marriott on 11 Apr 2024
Hello!! We love that your stay with us was so favorable, we work hard to please all the needs of each of our guests.
The area behind the hotel was very unkept. There was garbage, dead vegetation, and dilapidated buildings. Not a picturesque view.
Robert
Stayed 1 night in Mar 2024
Response from City Express Guaymas By Guaymas on 3 Apr 2024
Hello, RobertThank you very much for staying with us, we also greatly appreciate your comments, they help us improve our service, unfortunately it is not up to us to take care of how other people maintain their buildings and grounds, we also recommend the double or single rooms that have A better view of the front part of the hotel.
It didn't have an extractor fan in the bathroom and the pipe smelled in the shower. The smell came out to the room. They also don't provide enough towels and there is no coffe maker and microwave. and the mattress on the bed was a little hard and uncomfortable the only thing room was clean.
Maria
Stayed 1 night in Mar 2024
Response from Hotel City Express Guaymas on 25 Mar 2024
Hello Maria, Thank you very much for leaving us your comments, the bathroom extractor fan is a bit quiet, that is why we may be confused that they do not work, in any case we will discuss it with the corresponding area, not all rooms have what is mentioned. needed since we have superior rooms that do have it.
8/10 Good
Siobhan
11 Mar 2024
Siobhan
Stayed 1 night in Mar 2024
Response from Hotel City Express Guaymas By Marriott on 31 Mar 2024
Hola Muchas gracias por dejarnos su calificacion esta es muy importante para poder mejorar nuestra calidad de servicio para todos nuestros futuros huespedes.
8/10 Good
Eric
15 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Good for a overnighter
Room was ok, breakfast was very good.
Eric
Stayed 1 night in Feb 2024
Response from Erick on 15 Feb 2024
Muchas gracias por sus comentarios para nosotros es un placer atenderle.
The room that was assigneed had the power outleets dissasembled with the cables exposed, and I have small childreen.
Santiago Antonio
Stayed 1 night in Jan 2024
Response from City Express Guaymas By Marriott. on 29 Jan 2024
Hello Mr. Santiago.We apologize for what happened during your stay. We also appreciate that you have taken the time to let us know. This has already been communicated to the head of maintenance fot prompt repair. We hope you have a grat start to the week.
The staff was good, the beds were so so, the room was very clean and like new. There was heat and AC which it was great to have heat. The area around was convenient. The dinning in the area was alright nothing close. Most of the dining was outdoors so it was too cold.
Vernon
Stayed 1 night in Jan 2024
Response from City Express By Marriott Guaymas on 16 Jan 2024
Hello, Thank you very much for choosing to stay with us, we only have a breakfast room which remains within the hotel facilities, around the hotel there is a plaza nearby which has 3 different restaurants and a cafeteria, together we work every day in Provide you with excellent service, we look forward to your visit soon.
10/10 Excellent
John M
30 Dec 2023
John M
Stayed 1 night in Dec 2023
Response from City Express Guaymas on 22 Jan 2024
Hola !! Sr. John Muchas gracias por elegir hospedarse con nosotros, esperamosn pronto su visita.
Our stay was very good. The front desk attendant was very helpful and friendly. I forgot to get his name but very nice young man. The rooms were comfortable and clean.
Luis
Stayed 1 night in Aug 2023
Response from Luis on 9 Aug 2023
For us it is a pleasure to serve you thank you very much for choosing to stay with us
10/10 Excellent
JANETT
4 Jun 2023
JANETT
Stayed 3 nights in May 2023
Response from Hotel City Express Guaymas on 29 Jun 2023
Muchas gracias por dejarnos su calificación, esperamos pronto volver a tener su visita con nosotros.
The staff was friendly and our check in was very easy. The hotel is very clean and modern. It is asily accessible from the highway. Will definitely stay here again!
Robert
Stayed 1 night in Feb 2023
Response from Hotel City Express Guaymas on 4 Mar 2023
Hello !!Thank you very much for choosing to stay with us, we appreciate your comments and we look forward to seeing you back.
10/10 Excellent
ENRIQUE
12 Feb 2023
ENRIQUE
Stayed 1 night in Feb 2023
Response from Hotel City Express Guaymas on 6 Mar 2023
This hotel is nice, it was very clean and the room was spacious enough for a family of 4. It didn't feel tight like other places. The beds were pretty comfortable and the breakfast was good.
Araceli
Response from Araceli on 5 Jan 2023
Thank you very much for choosing us as your lodging option.
Check in was great. Jasmine was incredibly helpful, despite my non existent Spanish. Hotel management should be proud of her.
Security is great. Really liked that you needed a key card to use the elevator.
On a negative note, the bathroom had not been completely cleaned which has detracted from our otherwise positive experience
Gary
Stayed 1 night in Dec 2022
Response from Hotel City Express Guaymas on 20 Dec 2022
Hello !!!Thank you very much for your comments to our colleague, always with a magnificent attitude when serving our customers.We are very sorry about her experience regarding cleaning.