Reception

Reviews of Hilton Garden Inn Guatemala City

4 out of 5
Hilton Garden Inn Guatemala City
13 Calle 7 65 Zona 9, Guatemala City

Reviews

8.8

Excellent

Rating 10 - Excellent. 436 out of 778 reviews" "
Rating 8 - Good. 228 out of 778 reviews" "
Rating 6 - Okay. 69 out of 778 reviews" "
Rating 4 - Poor. 25 out of 778 reviews" "
Rating 2 - Terrible. 20 out of 778 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guatemala City on 29 Apr 2024
Dear Angelina, we are very glad that we fill your expectations during your stay at Hilton Garden Inn and that the cleanliness was a hit! We hope to see you soon!

10/10 Excellent

Roylynn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was very nice. We were referred to an excellent restaurant across the street. They got us a cab to the airport early the next morning. Very efficient. The room was spacious and very clean.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Guatemala City on 22 Apr 2024
Dear Roylynn, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our Front Desk Team helped you with everything during your trip. We would be more than delighted to welcome you again!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fríendly staff. Secure
Stayed 6 nights in Mar 2024
Response from Hilton Garden Inn Guatemala City on 12 Apr 2024
Dear Rita, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

4/10 Poor

Victor

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Guatemala City on 2 Apr 2024
Dear Victor,We are very sorry we did not provide the experience you were expecting. We will appreciate your comments about your recent stay; this will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards,

8/10 Good

carol

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimada Carol, gracias por tomarse un momento de su tiempo y calificar su reciente estadía. Nos motiva a seguir mejorando para cada uno de nuestros huéspedes. ¡Lindo día!

10/10 Excellent

Edmund, HILLSBOROUGH

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Guatemala City on 20 Mar 2024
Dear Edmund, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimado Juan! nos alegra saber que cumplimos con todas sus expectativas durante su estadía en nuestro hotel. ¡Esperamos que vuelva pronto!

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sound proof walls
The walls are thin I heard some neighbors yelling
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Guatemala City on 15 Jan 2024
Dear Deanna, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the noise in the room. Your comments will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards

10/10 Excellent

Waldemar

Stayed 10 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 31 Jan 2024
Dear Waldemar, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Guatemala City on 10 Jan 2024
Dear Luis, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 10 Jan 2024
Dear Marvin, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that you highly recommend us!Come back soon!

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 31 Jan 2024
Dear James, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Shirley, Saint Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 5 Jan 2024
Dear Shirley, thank you for your review and for letting us know that your experience was excellent. Come back soon and Happy New Year!

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 2 Jan 2024
Dear Pablo, Happy New Year! We are very glad to know that we meet your expectations during your stay. Come back soon!

8/10 Good

Keila

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location, good price
The rooms smelled a little musty, but it may be due to the hallways being open air access and therefore in direct contact with humidity.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 2 Jan 2024
Dear Keila, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the smell of your room, your comments will help us in taking action and make it right to all our guests. Thanks for taking the time to leave us a review. We hope that you give us the opportunity to serve you again.

10/10 Excellent

marsha

Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 15 Jan 2024
Dear Marsha, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimado Ernest ¡Nos alegra mucho recibir su reseña! Su satisfacción es lo más importante para nosotros y nos encanta saber que su estadía en HGI Guatemala fue excelente. ¡Esperamos que vuelva pronto!

10/10 Excellent

marsha

Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 10 Jan 2024
Dear Marsha, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continues to be my favorite place to stay in Guate
I’ve been coming here for the last few years and the staff and facilities are excellent!
Stayed 5 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Carlos, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our service was a hit! ¡Come back soon!

10/10 Excellent

Monica

Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Monica, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

2/10 Terrible

Kim

Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Kim, We are very sorry we did not provide the experience you were expecting. It would be very valuable for us if you provide some feedback so we can take the actions necessary, and in your next visit we can fill all your expectations to a level 10. We hope that you give us the opportunity to serve you again. Regards

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Raul, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evryting lake
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Jorge, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great location
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Guatemala City on 10 Oct 2023
Dear Martin, Thank you for rating our hotel, we love knowing that we meet your expectations with our staff service and location.Come back soon!

10/10 Excellent

Laurene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, simple & beautiful layout
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Guatemala City on 29 Sept 2023
Dear Laurene, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

Alba

Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Guatemala City on 10 Oct 2023
Dear Alba, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

ALONSO

Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Guatemala City on 10 Oct 2023
Dear Alonso, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness
N/a
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Guatemala City on 19 Sept 2023
Dear David, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!

2/10 Terrible

Jacquelyne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Guatemala City on 18 Sept 2023
Dear Jacquelyne, We are very sorry we did not provide the experience you were expecting. We appreciate if you have any feedback about your stay; this will help us to improve all of oor guest experience. Thanks for taking the time to leave us a review.

10/10 Excellent

Aldrich

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the city, restaurants and to the airport. The staff is very knowledgeable and informative.. our room were clean and neat.
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Aldrich, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

6/10 Okay

Nelson

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Nelson, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

10/10 Excellent

Pamela, Round Rock

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean rooms. No AC in main part of the hotel. Good food in restaurant and very quick drive to the airport
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Pamela, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

10/10 Excellent

Eberto

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff at front desk have a bit of bad attitude!!
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Eberto, Thank you for rating our hotel, we are very sorry we do not meet all your expectations.We hope you give us the opportunity to serve you again!

10/10 Excellent

Eberto

Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Eberto, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

8/10 Good

Hermii

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Guatemala City on 22 Sept 2023
Dear Hermi, we appreciate your rate about your stay at HGI Guatemala. We hope to see you soon!

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The staff was so very accommodating and helpful, we had an elderly couple and they gave us everything to make our stay so peaceful. Thank you :)
Stayed 1 night in Jun 2023
Response from Hilton Garden Inn Guatemala City on 22 Sept 2023
Dear Ethel, Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to know we exceeded your expectations. We would cannot wait to welcome you back the next time you are in the area!

10/10 Excellent

Jose, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 3 nights in Jun 2023
Response from Hilton Garden Inn Guatemala City on 26 Jun 2023
Muchas gracias Jose por su calificación y comentarios. ¡Nos agrada saber que todo estuvo excelente!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, was clean and comfortable beds
Stayed 1 night in Jun 2023
Response from Hilton Garden Inn Guatemala City on 26 Jun 2023
Dear Norman, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

10/10 Excellent

Alba

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location , location , and clean
Stayed 1 night in May 2023
Response from Hilton Garden Inn Guatemala City on 9 Jun 2023
Dear Alba, Thank you for rating our hotel, we love knowing that the location and cleanliness of our hotel exceed your expectations. ¡Come back soon!

10/10 Excellent

MARCELINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hilton Garden Inn Guatemala City on 9 Jun 2023
Dear Marcelino, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

2/10 Terrible

Latoya

Travelled with family
Disliked: Staff & service, amenities
The customer service and experience I had here was terrible wouldn’t recommend
Stayed 1 night in May 2023
Response from Hilton Garden Inn Guatemala City on 17 May 2023
Dear Latoya, We are very sorry your experience did not offer you the quality of service you deserve. We sent to you our sincere apologies for the inconvenience with your booking, and we hope that the courtesies given, it helps to compensate you for the inconvenience. We hope that you give us the opportunity to serve you again.

8/10 Good

Fernando

Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 23 May 2023
Estimado Fernando, muchas gracias por su calificación. Nos esforzaremos aún más en su próxima visita para cumplir con todas sus expectativas. ¡Vuelve pronto!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not meet expectation
1/Hotel appearance not like the website 2/ The room is very dark not enough lighting overall . Special bathrooms very dark color wall and floor made it more dull and dark 3/ room very small 4/ breafast was not good
Stayed 5 nights in Apr 2023
Response from Hilton Garden Inn Guatemala City on 17 Apr 2023
Dear Guest, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the room and the facilities of the hotel. Your comments will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards,

10/10 Excellent

EMIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ideal location. A short drive to the airport, bus terminal and shopping.
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 13 Apr 2023
Dear Emil, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our location was a hit! ¡Come back soon!

10/10 Excellent

Norma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 29 Apr 2023
Dear Norma, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

8/10 Good

Clyde

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Modern, Nice and close to the airport
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 10 Apr 2023
Dear Clyde, Thank you for your rating. We are very glad to know you found the hotel facilities to your liking and we're especially happy to hear that our location was a hit! Come back and visit us again soon!

10/10 Excellent

Shyrly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, staff friendly, clean rooms.
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 10 Apr 2023
Dear Shyrly, Thank you for rating our hotel, we love knowing that we meet your expectations. We are very happy to know you found the hotel facilities and our staff service to your likingCome back soon!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2023
Response from Hilton Garden Inn Guatemala City on 27 Mar 2023
Dear Julian, thank you for your rating and your nice feedback, we love to know you enjoyed your stay with us. Come back soon!

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hilton Garden Inn Guatemala City on 10 Apr 2023
Dear Rosalba, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hilton Garden Inn Guatemala City on 27 Mar 2023
Dear Suzanne, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!