All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 436 out of 778 reviews" "
10 - Excellent
436
Rating 8 - Good. 228 out of 778 reviews" "
8 - Good
228
Rating 6 - Okay. 69 out of 778 reviews" "
6 - Okay
69
Rating 4 - Poor. 25 out of 778 reviews" "
4 - Poor
25
Rating 2 - Terrible. 20 out of 778 reviews" "
2 - Terrible
20
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Angelina
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
Very clean
Angelina
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guatemala City on 29 Apr 2024
Dear Angelina, we are very glad that we fill your expectations during your stay at Hilton Garden Inn and that the cleanliness was a hit! We hope to see you soon!
The front desk staff was very nice. We were referred to an excellent restaurant across the street. They got us a cab to the airport early the next morning. Very efficient.
The room was spacious and very clean.
Roylynn
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Guatemala City on 22 Apr 2024
Dear Roylynn, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our Front Desk Team helped you with everything during your trip. We would be more than delighted to welcome you again!
Response from Hilton Garden Inn Guatemala City on 12 Apr 2024
Dear Rita, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
4/10 Poor
Victor
25 Mar 2024
Disliked: Cleanliness, staff & service
Victor
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Guatemala City on 2 Apr 2024
Dear Victor,We are very sorry we did not provide the experience you were expecting. We will appreciate your comments about your recent stay; this will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards,
8/10 Good
carol
9 Feb 2024
Liked: Cleanliness
carol
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimada Carol, gracias por tomarse un momento de su tiempo y calificar su reciente estadía. Nos motiva a seguir mejorando para cada uno de nuestros huéspedes. ¡Lindo día!
10/10 Excellent
Edmund, HILLSBOROUGH
5 Feb 2024
Edmund
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Guatemala City on 20 Mar 2024
Dear Edmund, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
10/10 Excellent
Juan
14 Jan 2024
Juan
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimado Juan! nos alegra saber que cumplimos con todas sus expectativas durante su estadía en nuestro hotel. ¡Esperamos que vuelva pronto!
Response from Hilton Garden Inn Guatemala City on 15 Jan 2024
Dear Deanna, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the noise in the room. Your comments will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards
10/10 Excellent
Waldemar
7 Jan 2024
Waldemar
Stayed 10 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 31 Jan 2024
Dear Waldemar, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
Response from Hilton Garden Inn Guatemala City on 10 Jan 2024
Dear Marvin, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that you highly recommend us!Come back soon!
8/10 Good
James
Travelled with family
1 Jan 2024
Liked: Cleanliness, amenities
James
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 31 Jan 2024
Dear James, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
The rooms smelled a little musty, but it may be due to the hallways being open air access and therefore in direct contact with humidity.
Keila
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 2 Jan 2024
Dear Keila, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the smell of your room, your comments will help us in taking action and make it right to all our guests. Thanks for taking the time to leave us a review. We hope that you give us the opportunity to serve you again.
10/10 Excellent
marsha
22 Dec 2023
marsha
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 15 Jan 2024
Dear Marsha, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
Response from Hilton Garden Inn Guatemala City on 16 Feb 2024
Estimado Ernest ¡Nos alegra mucho recibir su reseña! Su satisfacción es lo más importante para nosotros y nos encanta saber que su estadía en HGI Guatemala fue excelente. ¡Esperamos que vuelva pronto!
10/10 Excellent
marsha
18 Dec 2023
marsha
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Guatemala City on 10 Jan 2024
Dear Marsha, Happy New Year! Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
Continues to be my favorite place to stay in Guate
I’ve been coming here for the last few years and the staff and facilities are excellent!
Carlos
Stayed 5 nights in Dec 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Carlos, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our service was a hit! ¡Come back soon!
10/10 Excellent
Monica
9 Dec 2023
Monica
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Monica, Thank you for rating our hotel, we love knowing that we meet your expectations. Come back soon!
2/10 Terrible
Kim
29 Nov 2023
Kim
Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn Guatemala City on 26 Dec 2023
Dear Kim, We are very sorry we did not provide the experience you were expecting. It would be very valuable for us if you provide some feedback so we can take the actions necessary, and in your next visit we can fill all your expectations to a level 10. We hope that you give us the opportunity to serve you again. Regards
Response from Hilton Garden Inn Guatemala City on 18 Sept 2023
Dear Jacquelyne, We are very sorry we did not provide the experience you were expecting. We appreciate if you have any feedback about your stay; this will help us to improve all of oor guest experience. Thanks for taking the time to leave us a review.
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Eberto, Thank you for rating our hotel, we are very sorry we do not meet all your expectations.We hope you give us the opportunity to serve you again!
10/10 Excellent
Eberto
15 Jul 2023
Eberto
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Guatemala City on 6 Sept 2023
Dear Eberto, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!
8/10 Good
Hermii
7 Jul 2023
Liked: Cleanliness, staff & service
Hermii
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn Guatemala City on 22 Sept 2023
Dear Hermi, we appreciate your rate about your stay at HGI Guatemala. We hope to see you soon!
The staff was so very accommodating and helpful, we had an elderly couple and they gave us everything to make our stay so peaceful. Thank you :)
Ethel
Stayed 1 night in Jun 2023
Response from Hilton Garden Inn Guatemala City on 22 Sept 2023
Dear Ethel, Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to know we exceeded your expectations. We would cannot wait to welcome you back the next time you are in the area!
Response from Hilton Garden Inn Guatemala City on 9 Jun 2023
Dear Marcelino, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!
2/10 Terrible
Latoya
Travelled with family
7 May 2023
Disliked: Staff & service, amenities
The customer service and experience I had here was terrible wouldn’t recommend
Latoya
Stayed 1 night in May 2023
Response from Hilton Garden Inn Guatemala City on 17 May 2023
Dear Latoya, We are very sorry your experience did not offer you the quality of service you deserve. We sent to you our sincere apologies for the inconvenience with your booking, and we hope that the courtesies given, it helps to compensate you for the inconvenience. We hope that you give us the opportunity to serve you again.
8/10 Good
Fernando
2 May 2023
Fernando
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 23 May 2023
Estimado Fernando, muchas gracias por su calificación. Nos esforzaremos aún más en su próxima visita para cumplir con todas sus expectativas. ¡Vuelve pronto!
1/Hotel appearance not like the website
2/ The room is very dark not enough lighting overall . Special bathrooms very dark color wall and floor made it more dull and dark
3/ room very small
4/ breafast was not good
Verified traveller
Stayed 5 nights in Apr 2023
Response from Hilton Garden Inn Guatemala City on 17 Apr 2023
Dear Guest, We are very sorry we did not provide the experience you were expecting. We appreciate your comments about the room and the facilities of the hotel. Your comments will help us investigate further so we can make it right to all our guests. Thanks for taking the time to leave us a review.We hope that you give us the opportunity to serve you again. Regards,
The property was in an ideal location. A short drive to the airport, bus terminal and shopping.
EMIL
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 13 Apr 2023
Dear Emil, Thank you for rating our hotel, we love knowing that we meet your expectations. We're especially happy to hear that our location was a hit! ¡Come back soon!
Response from Hilton Garden Inn Guatemala City on 29 Apr 2023
Dear Norma, Thank you for rating our hotel, we love knowing that we meet your expectations. ¡Come back soon!
8/10 Good
Clyde
Travelled with family, Travelled with family and small children
4 Apr 2023
Liked: Cleanliness, staff & service, amenities
Modern, Nice and close to the airport
Clyde
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 10 Apr 2023
Dear Clyde, Thank you for your rating. We are very glad to know you found the hotel facilities to your liking and we're especially happy to hear that our location was a hit! Come back and visit us again soon!
Excellent place to stay, staff friendly, clean rooms.
Shyrly
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Guatemala City on 10 Apr 2023
Dear Shyrly, Thank you for rating our hotel, we love knowing that we meet your expectations. We are very happy to know you found the hotel facilities and our staff service to your likingCome back soon!