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Reviews of Courtyard by Marriott Guatemala City

3.5 out of 5
Courtyard by Marriott Guatemala City
1 Avenida 12-47, Zona 10, Guatemala City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 279 out of 382 reviews" "
Rating 8 - Good. 67 out of 382 reviews" "
Rating 6 - Okay. 16 out of 382 reviews" "
Rating 4 - Poor. 8 out of 382 reviews" "
Rating 2 - Terrible. 12 out of 382 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent looking
Stayed 2 nights in May 2024
Response from Christian M on 14 May 2024
Muchas gracias por su retroalimentación, esperamos tenerle en casa nuevamente.

10/10 Excellent

Alberto Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic experience staff is well trained and very helpful in every needs you might have we will Book with them everytime we visit Guatemala
Stayed 3 nights in May 2024
Response from Christian M on 7 May 2024
Thank you for your feedback, we are happy to know you had a great stay, we truly hope to see you back soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Restaurant Staff and House keeping were great.
Stayed 11 nights in Jan 2024
Response from Christian M on 16 Apr 2024
Thank you for your comments, we truly appreciate them. Hope to see you back soon.

10/10 Excellent

Flor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Christian M on 1 Apr 2024
Thank you for your comments, hope to see you back soon.

10/10 Excellent

Latifeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a must when staying in Guatemala City. The staff went above and beyond to make sure I was taken care of. They provided excellent communication in arranging transportation. The hotel is beautiful and very clean!
Stayed 1 night in Mar 2024
Response from Christian M on 1 Apr 2024
Thank you for your feedback, we truly appreciate when our guest provides us with their comments. It was a pleasure and please we truly hope to see you back soon. Always a great pleasure.

10/10 Excellent

Javier, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but I booked a king size and they gave me two double beds because they were full. Why do they sell king?
Stayed 2 nights in Feb 2024
Response from Christian M on 21 Mar 2024
Thank you for your feedback, please accept our apologies for not receiving your king bed. Next time please let us know in advance so we can make sure you receive your reserved room.

10/10 Excellent

Jose, PINGREE GROVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and extremely helpful.
Stayed 1 night in Mar 2024
Response from Christian M on 18 Mar 2024
Thank you for your feedback, we truly hope to see you back soon here with us.

10/10 Excellent

Jose, PINGREE GROVE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and clean.
Stayed 1 night in Mar 2024
Response from Christian M on 18 Mar 2024
Thank you for your feedback, we hope to see you back soon here with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christian M on 11 Mar 2024
Gracias por su retroalimentación, estamos a sus respetables órdenes.

8/10 Good

victoria louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Airplane noise was high
Stayed 7 nights in Feb 2024
Response from Christian M on 26 Feb 2024
Thank you for your feedback, we appreciate your comments and we truly hope to see you back soon.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I plan came out good
Stayed 1 night in Dec 2023
Response from Christian M on 23 Feb 2024
Thank you for your feedback, we truly hope to see you back soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christian M on 23 Feb 2024
Thank you for your feedback

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful great location
Stayed 1 night in Feb 2024
Response from Christian M on 23 Feb 2024
We truly appreciate your comments.

10/10 Excellent

Batya

Stayed 2 nights in Jan 2024
Response from Christian M on 24 Jan 2024
Thank you for your feedback.

10/10 Excellent

Caroline

Stayed 1 night in Jan 2024
Response from Christian M on 10 Jan 2024
Thank you for your comments

4/10 Poor

Padma

Stayed 1 night in Dec 2023
Response from Christian M on 27 Dec 2023
Thank you for your comments, we do apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Lelania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, great location, excellent place for a great nights sleep.
Stayed 1 night in Dec 2023
Response from Christian M on 26 Dec 2023
Thank you for your comments, we appreciate when our guests provide us with feedback. Hope to see you you back soon.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Christian M on 23 Feb 2024
Hope to see you back soon here with us.

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He quedado encantada con la instalación muy cómodo y seguro
Stayed 1 night in Nov 2023
Response from Christian M on 4 Dec 2023
Muchas gracias por sus comentarios, apreciamos la retroalimentación de parte de nuestros huéspedes. Esperamos tenerla en casa nuevamente.

8/10 Good

Hilario

Liked: Property conditions & facilities
Okay
Stayed 1 night in Nov 2023
Response from Christian M on 17 Nov 2023
Muchas gracias por sus comentarios.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing - they arranged a very early morning shuttle to the airport for us, as well as accommodated our request for a vegetarian meal after 9pm. The room had a balcony that opened out into the courtyard, so it was rather noisy on a Saturday night (nothing that some earplugs didn’t fix).
Stayed 1 night in Nov 2023
Response from Christian M on 6 Nov 2023
Thank you for your feedback, we truly appreciate when our guest provide us with their comments. We are happy to know you enjoyed your stay here with us, we hope to see you back soon.

10/10 Excellent

Juan, San Ysidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on a great location
Stayed 1 night in Oct 2023
Response from Christian M on 16 Oct 2023
Muchas gracias por sus comentarios, esperamos tenerlo en casa nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, within walking distance to amazing restaurants. Staff was super friendly and accomodating.
Stayed 2 nights in Sep 2023
Response from Christian M on 2 Oct 2023
Thank you for your feedback, we truly hope to see you back here with us soon.

10/10 Excellent

Sara, Pico Rivera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property because of the convenience of all the shopping and restaurants that are around the area. I feel safe staying in that area. Staff so far has always been really friendly and professional.
Stayed 1 night in Sep 2023
Response from Christian M on 23 Sept 2023
Thank you for your feedback, we enjoy when our guest provide us with their comments, we truly hope to see you back soon.

10/10 Excellent

Sara, Pico Rivera

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Always feel safe staying at this hotel excellent location for dining and shopping…
Stayed 1 night in Sep 2023
Response from Christian M on 12 Sept 2023
Thank you for your feedback, we are happy to know you enjoyed your stay. We hope to see you back soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2023
Response from Christian M on 12 Sept 2023
Thank you for your comment.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Our stay was great Carlos took care of us at the front desk. He was very welcoming, he had a nice attitude and has us checked in within minutes.
Stayed 1 night in Sep 2023
Response from Christian M on 4 Sept 2023
Thank you for your feedback, We love when our guest provides us with their comments. Please take care and we truly wish to see you back soon.

10/10 Excellent

Joanna

Travelled with partner
Liked: Amenities
Nice room, very comfortable. Quick check in.
Stayed 1 night in Sep 2023
Response from Christian M on 2 Sept 2023
Thank you for your comments, hope to see you back soon.

10/10 Excellent

MARTIN

Stayed 1 night in Aug 2023
Response from Christian M on 12 Sept 2023
Gracias por su retroalimentacion

8/10 Good

Luis, Lenexa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique close to airport
Stayed 3 nights in Aug 2023
Response from Christian M on 14 Aug 2023
Muchas gracias por su retroalimentación, esperamos tenerlo en casa nuevamente.

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place to stay
really nice location near to many restaurants and easy to park, staff very profesional, great gym, the food is very good
Stayed 2 nights in Aug 2023
Response from Christian M on 7 Aug 2023
Thank you for your feedback, we enjoy when our guest provides us with their comments, hope to see you back soon.

2/10 Terrible

Hong Gyu

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Receptionists are thieves
The hotel itself was well-maintained and pleasant, offering a clean and comfortable stay. However, I must highlight that the receptionists' service could use some improvement. During my stay, I experienced an issue with the car service they provide. The charges for these rides were exorbitantly high, nearly six times more expensive than what one would typically pay for a taxi or an Uber. Additionally, I found that the final charges exceeded the initially quoted prices, with the explanation given being fluctuations in currency rates. This left me dissatisfied and feeling like I had been taken advantage of. While the accommodation at the hotel was satisfactory, I strongly advise against using any of their car services due to the substantial overcharging. It felt like a blatant rip-off, and I would caution others to explore alternative transportation options to avoid unnecessary expenses.
Stayed 1 night in Jul 2023
Response from Christian M on 17 Jul 2023
Thank you for your feedback, please provide me with a phone number where I can contact you? We would like to provide you with the type of service for what we are best known for.

10/10 Excellent

Elizabet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jul 2023
Response from Christian M on 21 Jul 2023
Thank you for your feedback, hope to see you back soon.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and easy to check in
Stayed 1 night in Jul 2023
Response from Christian M on 8 Jul 2023
Thank you for your feedback, we appreciate when our guest provide us with their comments. We truly hope to see you back soon, please take care.

10/10 Excellent

Jessiah, philadelphia

Stayed 1 night in Jun 2023
Response from Christian M on 7 Aug 2023
Thank you for your comments,

10/10 Excellent

Genesis

Stayed 1 night in Jun 2023
Response from Christian M on 21 Jul 2023
Thank you for your feedback, we truly hope to see you back soon.

10/10 Excellent

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the zona 10 of Guatemala City. Modern and clean. Recommended.
Stayed 2 nights in Jun 2023
Response from Christian M on 12 Jun 2023
Thank you for your comments, we hope to see you back soon here with us, please take care.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent srrvice from the staff.
Stayed 1 night in Jun 2023
Response from Christian M on 12 Jun 2023
Thank you for your feedback, we hope to see you back soon.

10/10 Excellent

Arnoldo Del

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff, great customer service
Stayed 1 night in May 2023
Response from Frontdesk on 30 May 2023
We appreciate very much your preference in booking with us, we are happy that you enjoyed your stay, we hope to see you again.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 4 nights in May 2023
Response from Frontdesk on 28 May 2023
Muchas gracias por su preferencia al hospedarse con nosotros Sr. Juan Carlos, es todo un placer saber que disfruto su estadía con nosotros.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice Place, pillows could be softer but ok!
Stayed 2 nights in May 2023
Response from Christian M on 23 May 2023
Thank you for your feedback, you can be sure we will look into your pillow comment, please take care.

10/10 Excellent

Jenner A. Cuculista

Stayed 3 nights in May 2023
Response from Christian M on 5 Jul 2023
Muchas gracias por su puntuación, quedamos a sus respetables órdenes.

10/10 Excellent

Jorge, MIAMI

Business traveller
Liked: Staff & service, property conditions & facilities
More detail on cleaning the room, lamps had a lot of dust.
Stayed 2 nights in May 2023
Response from Javier Batres on 13 May 2023
Thank you for your feedback, we appreciate it when our guests provide us with their comments, we would work with our housekeeping so the rooms get cleaned properly in detail. Hope to see you back soon, please take care.

10/10 Excellent

Maria Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, great location, the staff is friendly. The room was spacious, clean and the bed was confortable.
Stayed 2 nights in Apr 2023
Response from Javi on 2 May 2023
We hope to see you again soon.

10/10 Excellent

Perla

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Javi on 2 May 2023
Esperamos que allan tenido una buena estadia con nosotros los esperamos en el futuro.

10/10 Excellent

Sael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Frontdesk on 10 Apr 2023
¡Muchas gracias por su preferencia los esperamos pronto!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2023
Response from Javi on 4 Apr 2023
Thanks and come again!

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limpio moderno cerca de rest
Stayed 1 night in Mar 2023
Response from Christian M on 7 May 2024
Muchas gracias por su retroalimentación, esperamos tenerla en casa pronto.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 1 night in Mar 2023
Response from Christian on 6 Mar 2023
Thank you for your feedback, hope to have you back here with us soon.

10/10 Excellent

ANA GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christian on 1 Mar 2023
Thank you for your feedback, always a pleasure to be your home away from home.