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Reviews of Barceló Guatemala City

4.5 out of 5
Barceló Guatemala City
7 Avenida 15-45, Zona 9, Guatemala City, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1652 out of 2328 reviews" "
Rating 8 - Good. 396 out of 2328 reviews" "
Rating 6 - Okay. 124 out of 2328 reviews" "
Rating 4 - Poor. 62 out of 2328 reviews" "
Rating 2 - Terrible. 94 out of 2328 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

OSMAN, Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people excellent customer service
Stayed 1 night in May 2024

10/10 Excellent

mike, baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs good service and kind
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard, Johnstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at
Stayed 1 night in May 2024

10/10 Excellent

Jeffry, Le mars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y elegante
Stayed 1 night in May 2024

10/10 Excellent

Richard, Johnstown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
Stayed 1 night in May 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful & always available.
Stayed 7 nights in May 2024
Response from Channel Manager on 25 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

MARIO, DOWNEY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and service
Stayed 3 nights in May 2024
Response from Channel Manager on 25 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Brian Lee, Ft. Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the attentiveness of the entire Staff in which I had contact with
Stayed 3 nights in May 2024
Response from Channel Manager on 23 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Bertoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in May 2024
Response from Channel Manager on 23 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Jose

Stayed 6 nights in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

8/10 Good

Carolyn, Derwent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the colonial environment in the hotel. It was beautifully and tastefully decorated. But the rooms were a disappointment. We had asked for a King superior and were given a room with 2 queens. There was no coffee maker, microwave or fridge which one would expect in a hotel of this quality. We did appreciate the shuttle taking us to the airport and their variety of dining areas, especially the buffet.
Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest,Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

6/10 Okay

Carolyn, Derwent

Travelled with group
Liked: Cleanliness, property conditions & facilities
The Hotel is beautiful with a colonial air to it and lots of plants and flowers. We loved the buffet. Were disappointed in the rooms. There was no coffee maker for early morning and no microwave or fridge which a hotel of this quality would normally have. We had booked a king superior room but only rooms with 2 queens were available.
Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest,Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

6/10 Okay

Kina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The property was dated. The room smelled like cigarette smoke. The food options were limited.
Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest,Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best regards.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with excellent staff. Parking is convenient and safe. The buffet breakfast is excellent.
Stayed 3 nights in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice clean and secure
Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly
Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, central to many places
Stayed 1 night in May 2024
Response from Channel Manager on 17 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place We stay 2weeks it’s our 3 time The only thing is I wish change o at least wash the room RUGS. They are super dirty
Stayed 14 nights in Apr 2024
Response from Channel Manager on 17 May 2024
Dear Guest,Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2024
Response from Channel Manager on 17 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel I’ve stayed at in Guatemala City. Service was top notch! From receiving complimentary fruit during my stay to transportation from the hotel to the airport. Let’s not talk about the room! I stayed in the 2-floor suite and for the price, it was well worth it! Definitely returning to this location from now on. Make sure you catch the breakfast buffet!
Stayed 1 night in May 2024
Response from Channel Manager on 15 May 2024
Dear Guest,Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.We hope to see you really soon.Best regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that is in the proximity of many of the activities we had planned
Stayed 1 night in May 2024
Response from Channel Manager on 15 May 2024
Dear Guest,Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.We hope to see you really soon.Best regards,

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok, is good hotel.
Stayed 1 night in May 2024
Response from Channel Manager on 17 May 2024
Dear Guest,Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Scarlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. My favorite place to stay in Guatemala City.
Stayed 1 night in May 2024
Response from Channel Manager on 14 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Gerardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Channel Manager on 14 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Manolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cortesía
Stayed 8 nights in May 2024
Response from Channel Manager on 14 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Channel Manager on 14 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Genesis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Kalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night before we flew back home, felt safe walking around the area, hotel was nice and staff friendly, i like barcelo properties and would stay here again
Stayed 1 night in Feb 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Channel Manager on 15 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great in every detail.
Stayed 1 night in May 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Strikers really nice restaurant and bar.
Stayed 1 night in May 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está ubicado en una zona muy segura. Hay restaurantes, supermercados, etc . Se puede caminar a muchos lugares y es seguro
Stayed 1 night in Apr 2024
Response from Channel Manager on 13 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes is the grape place to stay in Guatemala City
Stayed 11 nights in Apr 2024
Response from Channel Manager on 13 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

William

Travelled with family
Liked: Amenities
A1 Hotel in guatemala room and service people are excellent, the only one they has to check is the shower because of flooding
Stayed 1 night in May 2024
Response from Channel Manager on 13 May 2024
Dear Guest,Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Samantha L.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I arrived at 1pm and was fully aware I would wait for check-in till 3pm. Nonetheless, after enjoying the pool area with three children I returned for my room at 4pm and there was no rooms available. I was told nothing would be available because they’re fully booked and would have to wait till 6:30pm. The only other option given to me was a downgrade to another room on a different floor from my family. This was extremely disappointing being that I was told they would be ready by 3pm and not to arrive after 5pm because their check-in process wraps up between 5:30-6. I had then asked to speak to a manager because we had a wedding reception to attend at 7:30 and would not be able to wait till 6pm. When the manager came she offered no help, stated I should call Expedia if I needed other accommodations walked away and began to speak in Spanish joking about the situation. Unfourtunately, for her I am bilingual and understood every word. I proceeded to call Expedia and was taken care of as per usual. Aside from the lack of compassion and professionalism the hotel itself is a decent stay for families.
Stayed 6 nights in Apr 2024
Response from Channel Manager on 6 May 2024
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.

10/10 Excellent

SANDRA

Liked: Cleanliness, amenities, property conditions & facilities
Uno de los mejores hoteles para quedarse en la ciudad. Vale la pena agregar el desayuno buffet. Todo el personal muy amable.
Stayed 1 night in May 2024
Response from Channel Manager on 4 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Will be coming back soon.
Stayed 1 night in May 2024

10/10 Excellent

GERVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location as a starting point to any area of ​​the city. Near the airport like a Plus.
Stayed 2 nights in Apr 2024
Response from Channel Manager on 3 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Z

Stayed 1 night in May 2024
Response from Channel Manager on 23 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

8/10 Good

Segundo

Stayed 1 night in May 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is unparalleled! I have never received better customer service in any other hotel in my life! They really go out of their way to make your stay as comfortable as possible! This hotel is first class. The hotel is beautiful and very clean! The staff is extremely friendly and courteous! Upon check in I mentioned to my partner that I was hungry after the days travel. While showering in our room, we heard a knock at the door. My partner answered it and the lady said she heard we were hungry, so she brought us a fruit plate to hold us off until we got dinner... 5 stars service! We did have a problem with our air conditioning on our last day, however they made every attempt to fix the issue. Unfortunately it was not able to be fixed during our stay. They did however upgrade us to the premium level which was very nice of them! I will only stay at Barcelo when I am in Guatemala City from now on! Great job!
Stayed 4 nights in Apr 2024
Response from Channel Manager on 2 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Elcida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Apr 2024
Response from Channel Manager on 1 May 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to staying at this hotel every time i visit Guatemala
Stayed 1 night in Apr 2024
Response from Channel Manager on 1 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2024
Response from Channel Manager on 1 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en todo!!!
Stayed 1 night in Apr 2024
Response from Channel Manager on 1 May 2024
Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos cumplido con sus expectativas con respecto a nuestros servicios. Esperamos verle pronto en Barceló Guatemala City. Saludos cordiales.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very good. And the buffet breakfast was fantastic. The business center was very helpful.
Stayed 1 night in Apr 2024

8/10 Good

Sergio

Stayed 1 night in Apr 2024
Response from Channel Manager on 22 May 2024
Dear Guest, thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful place good service the swimming pool is the best me and my wife have a great time I’ll be there I recommend families to visit this place
Stayed 6 nights in Apr 2024
Response from Channel Manager on 30 Apr 2024
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.