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Reviews of Hotel Real Guanajuato

2.5 out of 5
Hotel Real Guanajuato
Positos No 39, Col. Centro C.P., Guanajuato, GTO

Reviews

6.8
Rating 10 - Excellent. 42 out of 165 reviews" "
Rating 8 - Good. 50 out of 165 reviews" "
Rating 6 - Okay. 29 out of 165 reviews" "
Rating 4 - Poor. 18 out of 165 reviews" "
Rating 2 - Terrible. 26 out of 165 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel, Grinnell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within Guanajuato. The room itself was very spacious with a gorgeous view of the city from the balcony. There is no elevator, so carrying heavy suitcases up the stairs was a bit of a hassle. The staff is courteous and helped with tour reservations and to get taxis. There is no in room coffee service provided, and we were given two 350ml bottles of water, so it was a bit of a hassle having to go get coffee and water whenever we needed it. Aside from those minor areas of improvement, the hotel is definitely a great place to stay.
Stayed 2 nights in Mar 2024
Response from . on 19 Apr 2024
Estimado huésped, nos alegra saber que su experiencia con nosotros fue muy buena, agradecemos su retroalimentación que nos alienta a seguir esforzándonos por ser mejores para recibirle como se merece. Esperamos tener la oportunidad de atenderle de nuevo muy pronto.

6/10 Okay

Lynda, Osoyoos

Travelled with group
Liked the location. Bed was quite hard. No hot water for showers.
Stayed 2 nights in Mar 2024
Response from . on 19 Apr 2024
Gracias por hacernos llegar sus comentarios, tomaremos en cuenta sus observaciones, seguimos trabajando para brindar el servicio de calidad que nuestros huéspedes merecen.

10/10 Excellent

Jose Jesus

Travelled with family
Liked: Staff & service, amenities
I liked the property because : - structure of the building -terrace - Very good organization for check-in and check-out. I didn't like the property because: - the bed frame was broken and when we moved it made noise. - I think it would be good to distribute families better as babies were crying in front of our room.
Stayed 1 night in Jan 2024
Response from . on 9 Feb 2024
Gracias por hacernos llegar sus comentarios, tomaremos en cuenta sus observaciones, seguimos trabajando para brindar el servicio de calidad que nuestros huéspedes merecen.

6/10 Okay

VERONICA, Stockton

Travelled with family
I liked that it was in the center of the city. I requested additional towels and they never brought them. We were four and they only provided 2 bath towels per day’
Response from . on 11 Nov 2023
Lamentamos la experiencia que comenta, revisaremos las observaciones que nos hace con el fin de mejorar y brindar el servicio que ustedes merecen, agradecemos cuando nos hacen llegar sus observaciones durante su estancia para darle una solución inmediata a sus recomendaciones, gracias quedamos en espera de una segunda oportunidad de servirlo.

2/10 Terrible

pete

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with a balcony and city view and didn't get what I booked, I brought it up with the receptionist and was told there was nothing they could do, wouldn't even refund me the difference to a low end room... they're more worried about their towels n sheets then the actually hospitality...the parking is 1km away too just so you know
Response from cynthia on 3 Nov 2023
Gracias por hacernos llegar sus comentarios, tomaremos en cuenta sus observaciones, seguimos trabajando para brindar el servicio de calidad que nuestros huéspedes merecen.

8/10 Good

Magdalena

Stayed 1 night in Aug 2023
Response from CYNTHIA on 23 Aug 2023
Estimado huésped, nos alegra saber que su experiencia con nosotros fue muy buena, agradecemos su retroalimentación que nos alienta a seguir esforzándonos por ser mejores para recibirle como se merece. Esperamos tener la oportunidad de atenderle de nuevo muy pronto.

4/10 Poor

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sewer smell in the room. No towels.
Stayed 1 night in May 2023
Response from CYNTHIA on 22 May 2023
Gracias por sus comentarios revisaremos cada detalle para poder ofrecer el servicio y la calidad que nuestros clientes merecen.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Location is great but the beds are terrible. Couldn’t sleep very well.
Stayed 3 nights in Apr 2023
Response from CYNTHIA on 16 Apr 2023
I am sorry for the experience you are commenting on, we will review the observations you make in order to improve and provide the service you deserve, we appreciate when you send us your observations during your stay to provide an immediate solution to your recommendations, thank you, we are waiting for a reply second chance to serve it.

10/10 Excellent

Jason e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
It’s an beautiful, older hotel in el centro de cuidad. The location is amazing, and the staff are great
Stayed 1 night in Feb 2023
Response from Cynthia on 21 Mar 2023
We appreciate your comments and we are very happy that you had an excellent experience with us, we hope to have the pleasure of welcoming you back very soon at RM Hotels.

10/10 Excellent

phillis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Considering the difference in language the staff were very patient and accommodating. We liked the character of old Mexico. The hotel was ideally situated in the historic district. Great coffee shop right outside. Only negative did not open till. 8.30. Would definitely stay again. Thankyou.
Stayed 1 night in Feb 2023
Response from Cynthia on 21 Mar 2023
Dear guest, we are glad to know that your experience with us was very good, we appreciate your feedback that encourages us to continue striving to be better to receive you as you deserve. We hope to have the opportunity to serve you again very soon.

6/10 Okay

Monica C

Stayed 3 nights in Dec 2022

6/10 Okay

Griselda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2022

4/10 Poor

joe

Disliked: Room comfort
to much noise all night long i will not stay there again
Stayed 3 nights in Dec 2022

4/10 Poor

jose

Travelled with family and small children
The hotel is too old
Stayed 2 nights in Nov 2022

6/10 Okay

Kent

8/10 Good

Guullermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene dos partes la antigua y la nueva.en.realidad.no me gusto mucho lo antiguo muy centrico
Stayed 5 nights in Sep 2022

10/10 Excellent

Jolanta, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Sergio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very outdated, description said that the hotel offer free parking but it wasn’t true, I had to paid extra for parking, room was dirty, we even asked for paper toilet because it was as none. The only good thing was the location.
Stayed 1 night in Jul 2022

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Kenichi, Rolling Hills Estates

Travelled with family
Liked: Cleanliness, staff & service
If you choose city view room, you can see fireworks at night. Easy to walk to central area.
Stayed 1 night in Apr 2022

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of history and close to everything We only stayed for a few hrs , our tour started early and we wanted to checkout the town
Stayed 1 night in Mar 2022

10/10 Excellent

Maria T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place
staff very friendly...and beautiful place... lovely
Stayed 1 night in Feb 2022

10/10 Excellent

JOSE

Travelled with pets
Liked: Cleanliness
Bueno
Stayed 3 nights in Feb 2022

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and view, a little bit too loud during nights, an mattres was dirty
Stayed 2 nights in Jan 2022

6/10 Okay

Martha Patricia

Travelled with family
Liked: Staff & service
The publicity is very differen than reality (worst
The rooms were dirty, the rest room smells bad, the sheets smells bad/
Stayed 4 nights in Dec 2021

6/10 Okay

Abraham Eduardo

Stayed 4 nights in Dec 2021

4/10 Poor

Veronica

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not like the picture the view was beautiful but the bathroom was not very clean . Hardly any toilet paper . It was loud ! Parking was really far and sheets looked old . There was a smell . Not happy with it .
Stayed 1 night in Dec 2021

10/10 Excellent

Violeta

Stayed 3 nights in Oct 2021

2/10 Terrible

juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience. Bed bugs on the bed and room. Dirty, words can’t explain it. I really don’t recommend it. First time I write a review and reason is to inform people NOT to go there. We stay there for about 10 minutes and left for a better hotel.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The first day was exellent but on the last day the front desk atendant was horrible, he refused to have our vehicle back to the hotel at the time of check out, we didnt know the our van was or anything, so at this point we were on our on. We had to get and pay a taxy to finaly get to our vehicle. I will not stay in this hotel ever again.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our bed mattress was worn down you could sink in it, sheets where rip towels where so rough you could exfoliate with them . Noise was laugh, cigarettes left all over the terrace same with beer bottles metal chairs Bend and broken no elevator and we were place in the 3 rd floor is a nightmare Decor in our room was all mix match it looked more the preschooler had done it I think for the price I could of gotten something nicer I was very tempted to leave after the firs night since it was super noise al I don’t think I would comeback
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The valet was non existent, either the driver was busy, off, or just didn’t wanna drive. Not once was my car parked, I had to drive it to the parking lot and taxi back or I had to taxi over to pick it up. Oh and whoever moves the cars at that off site lot smoked in my rental.
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with them. I tried to reach them though their phone number, through message, e-mail and they never replied. I had a problem on the way there so I tried to tell them, but it was impossible to reach them. When I finally got to the hotel, I could not change my day and they would not work anything out with me. There was a lack of sympathy from the hotel. They did not care for their customer
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel looked nothing like the pictures on site, very unsatisfied, no tv control, no A/C (during hot weather), shampoo and soap opened and used, towels old and stained and it took an hour to get my car from off-site parking. I had to cancel one night and drive to another town to stay befor3 heading back home.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As of February 2020 The location = amazing Service staff = very helpful Rooms = charming but no overhead fan Mattress = comfortable Pillows = disgusting and old Sheets = cheap Lacks small things that makes a basic charming room a little oasis where you can rest after a long day as a tourist.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location,bath tub, super Hot water beside the best coffee shop in the city 🔥👍👍👍
Stayed 2 nights in Dec 2019

4/10 Poor

Marco, Jupiter

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rustic. No amenities, old style fixtures and some how smelly
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Real Guanajuato doesn't smell this bad.
Everything was great except our room had a sewer gas issue. The hotel knew about it because they installed an air freshener. It didn't help. The bathroom filled with sewer gasses and we tried stuffing towels in the drains to stop it. The window was bricked up after they added a new level to the building so the room remained damp, warm, and smelly. It was a shame because it was a really beautiful place. Avoid room #14.
Stayed 3 nights in Mar 2018

8/10 Good

Pato, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near everything
Nice hotel, confortable, right in downtown, near everything.
Stayed 1 night in Dec 2017

8/10 Good

jaime, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to main atractions
Its and ok hotel. Dowtown close to all maint things. View from top very nice.
Stayed 1 night in Nov 2017

8/10 Good

Gonzalo

Liked: Cleanliness
Good
Nice and clean close to downtown

2/10 Terrible

lisa, NeW YORK

Disliked: Staff & service, property conditions & facilities, room comfort
very much unexpected，no body there to assist you 。
cold and no amenities at all。pillows at least ten years。everything is old and hard to use。worst hotels i ever had stayed.

6/10 Okay

Kris, Boulder, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect, the WIFI wasn't.
The location was absolutely perfect. We loved the hot water, loved the roof terrace, and loved the accommodating staff. When we asked for a fan to help heed the noise of Guanajuato, they had one. My only real complaint was that their wifi was not working for most of our stay. Being there for only a few days and wanting to get the most out of our stay, not being about to have reliable internet was a real impediment. They tried to help us get it working, and for a short time it would, then moments later, it would die. By the last day we had a decent connection.

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cama hacia mucho ruido, el baño hacia mucho ruido, las cortinas filtraban mucho la luz en las noches no era oscuro el cuarto, era muy caluroso no habia aire acondicionado, no lo senti un lugar tan confortable
Stayed 2 nights in Apr 2024
Response from . on 19 Apr 2024
Gracias por hacernos llegar sus comentarios, tomaremos en cuenta sus observaciones, seguimos trabajando para brindar el servicio de calidad que nuestros huéspedes merecen, efectivamente como comenta no tenemos aire acondicionado que lo especificamos.

10/10 Excellent

JACQUELINE

Liked: Staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2024
Response from . on 19 Apr 2024
Estimado huésped, nos alegra saber que su experiencia con nosotros fue muy buena, agradecemos su retroalimentación que nos alienta a seguir esforzándonos por ser mejores para recibirle como se merece. Esperamos tener la oportunidad de atenderle de nuevo muy pronto.

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta, es la segunda vez que me hospedó en este hotel
Stayed 2 nights in Mar 2024
Response from . on 19 Apr 2024
Agradecemos sus comentarios y estamos muy contentos de que haya tenido una excelente experiencia con nosotros, esperamos tener el gusto de recibirlo de nuevo muy pronto en RM Hoteles

8/10 Good

Genesis

Stayed 2 nights in Feb 2024
Response from CYNTHIA on 28 Feb 2024
Agradecemos su retroalimentación, esperamos servirle nuevamente en esta su casa RM.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from CYNTHIA on 28 Feb 2024
Agradecemos su retroalimentación, esperamos servirle nuevamente en esta su casa RM.