Av 16 De Septiembre No 16, Zona Centro, Guadalajara, JAL
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 351 out of 1000 reviews" "
10 - Excellent
351
Rating 8 - Good. 307 out of 1000 reviews" "
8 - Good
307
Rating 6 - Okay. 163 out of 1000 reviews" "
6 - Okay
163
Rating 4 - Poor. 86 out of 1000 reviews" "
4 - Poor
86
Rating 2 - Terrible. 93 out of 1000 reviews" "
2 - Terrible
93
7.6/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
2/10 Terrible
Danny
26 May 2024
Danny
Stayed 1 night in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 27 May 2024
Dear guest, we appreciate your comments which are very important to us as they help us improve our service and facilities. We are working in our area of opportunity to improve your experience. We apologize for the inconvenience caused.
6/10 Okay
Carlos
Travelled with family
22 May 2024
Disliked: Property conditions & facilities
Es un hotel basico, con una ubicación excelente y con una vista preciosa, pero no por ser básico debe estar sucio, tanto la recepción como el baño de mi habitación están muy sucios, el baño de mi cuarto tenía cabellos y la regadera estaba muy sucia.
Carlos
Stayed 2 nights in May 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 27 May 2024
Estimado huésped Agradecemos sus comentarios para nosotros son muy importantes ya que en base a ellos trabajamos en nuestras áreas de oportunidad,Le ofrezco una disculpa por todos los inconvenientes que presento en su estancia,Esperamos tener el gusto de atenderle nuevamente para cambiar la perspectiva
The breakfast was adequate but not a lot of options. I didnt like the terible smell right outside the entrance. You can only access the hotel on foot, about two blocks from a street that allows autos. Fortunately i didn’t have a lot of luggage
Marian
Stayed 4 nights in Apr 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 3 May 2024
Dear Ms. Marian,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.
Response from Mayra Razo Gerente General One Guadalajara Centro on 29 Apr 2024
Dear Ms. Rosa,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Response from Mayra Razo Gerente General One Guadalajara Centro on 25 Apr 2024
Estimado huesped , Agradecemos su respuesta y en el equipo One estamos felices que disfrutara su estancia con nosotros. Esperamos tener el gusto de atenderle nuevamente en esta su segunda casa. Que tenga un excelente día.
Response from Mayra Razo Gerente General One Guadalajara Centro on 22 Apr 2024
Dear guest,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 16 Apr 2024
Estimda Srta. Miriam, Agradecemos su respuesta y el equipo de One está feliz de que haya disfrutado su estadía con nosotros. Esperamos tener el placer de recibirle nuevamente en este su segundo hogar. Qué tengas un lindo día
6/10 Okay
Kami
15 Apr 2024
Liked: Amenities
Short walk to Centro attractions..tour buses cathedralrs, markets. No traffic, very quiet after 9 PM
Kami
Stayed 2 nights in Apr 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 15 Apr 2024
Dear Ms. guest,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.
6/10 Okay
Raul
Travelled with partner
8 Apr 2024
Liked: Staff & service
The restroom sink was clogged and I was leaking water every time we use it
Raul
Stayed 1 night in Apr 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 11 Apr 2024
Dear Mr. Raul,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay
This hotel is centrally located with easy access to shopping, dining, tour buses and public transportation.
Silvia
Stayed 2 nights in Mar 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 3 Apr 2024
Dear Ms. Silvia,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
8/10 Good
Maribel
Travelled with family, Travelled with family and small children
1 Apr 2024
Liked: Amenities
Disliked: Property conditions & facilities
I had to pay to upgrade to a room with an amazing view. Well worth the 800 Mexican Pesos
Maribel
Stayed 2 nights in Mar 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 8 Apr 2024
Dear Ms. Maribel,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 28 Mar 2024
Estimado Huésped,Agradecemos su respuesta y en el equipo One estamos felices que disfrutara su estancia con nosotros. Esperamos tener el gusto de atenderle nuevamente en esta su segunda casa. Que tenga un excelente día.
The hotel location is excellent, but it needs a ton of maintenance. If you are staying for a week it i’ll be ok. More than that really think about it.
Mario
Stayed 3 nights in Mar 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 25 Mar 2024
Dear Mr. Mario,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Location was excellent but the property not so good. Beds were more like twin beds instead of double. The bathroom was super extra small and the shower even smaller. The elevators cant be used without the room key but that was when we were lucky to be able to use them and the elevators were working bc there were always issues with one or both. Hotel offers breakfast but in the 7 days we were they served only chilaquiles, eggs beans, papaya, melon and watermelon and changed 1 side only. The girls at the front desk need more training or an older person to guide them bc they were more interested in their private issues than to assist the guests.
Mayra
Stayed 5 nights in Mar 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 21 Mar 2024
Dear guest, we appreciate your comments which are very important to us as they help us improve our service and facilities. We are working in our area of opportunity to improve your experience. We apologize for the inconvenience caused.
Response from Mayra Razo Gerente General One Guadalajara Centro on 20 Mar 2024
Estimado huésped, agradecemos sus comentarios los cuales son muy importantes para nosotros ya que nos ayudan a mejorar nuestro servicio e instalaciones, estamos trabajando en nuestra área de oportunidad para mejorar su experiencia, Ofrecemos una disculpa por los inconvenientes ocasionados.
Response from Mayra Razo Gerente General One Guadalajara Centro on 20 Mar 2024
Estimado huésped, agradecemos su respuesta la caul es muy importante para nosotros ya que nos ayudan a mejorar nuestro servicio e instalaciones, estamos trabajando en nuestra área de oportunidad para mejorar su experiencia, Ofrecemos una disculpa por los inconvenientes ocasionados.
Response from Mayra Razo Gerente General One Guadalajara Centro on 11 Mar 2024
Dear Mr. Jose,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 7 Mar 2024
Dear Mr. Paul,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
6/10 Okay
Jose A
4 Mar 2024
Jose A
Stayed 6 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 25 Mar 2024
Dear Mr. Jose,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
It was in the center of the city. Perfect location.
Maria
Stayed 4 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 4 Mar 2024
Dear Ms. Maria,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
6/10 Okay
Sergio
28 Feb 2024
Liked: Cleanliness
When we arrived we were told that they were completely booked and could not honor my paid reservation. After waiting for approx 1 hour they were able to accommodate
Sergio
Stayed 2 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 28 Feb 2024
Dear Mr. Sergio,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Unfortunately I didn’t realize there was no onsite parking and had to park a couple blocks away. Not convenient.
Ana
Stayed 2 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 4 Mar 2024
Dear Ms. Ana,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Response from Mayra Razo Gerente General One Guadalajara Centro on 27 Feb 2024
Dear Ms. Rocio,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Response from Mayra Razo Gerente General One Guadalajara Centro on 27 Feb 2024
Dear Mr. Joel,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
It was great. I stayed there twice last year and both times it was great, no issues or problems.
Javier
Stayed 1 night in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 15 Feb 2024
Dear Mr. Javier, We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Incredible historical location with very personable staff. Everything we neaded!
jeffrey
Stayed 5 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 15 Feb 2024
Dear guest,we appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
8/10 Good
Lydia
13 Feb 2024
Liked: Cleanliness, staff & service
Downtown Guadalajara
Centrally located in the downtown Guadalajara area. Easy access to all tourist attractions and great food. Loved our view. With the cathedral and palacio de gobierno right outside. Clean and comfortable but not luxurious. The breakfast was not to our liking but plenty of choices right outside.
Lydia
Stayed 2 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 15 Feb 2024
Dear Ms Lydia, We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 12 Feb 2024
Dear giest, we appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
8/10 Good
Patricia
Travelled with family
7 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Could use some improvements
The hotel was decent and the view from the terrace was amazing. Good breakfast. Elevators are small and key cards sometimes do not work so you might end up going up and down the elevator. The biggest issue is the parking which is 2 blocks away. That is very inconvenient especially if you have lots of heavy luggage.
Patricia
Stayed 1 night in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 8 Feb 2024
Dear Ms. Patricia,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
10/10 Excellent
Monica
6 Feb 2024
Monica
Stayed 1 night in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 20 Mar 2024
Estiamda Srta.Monica, Agradecemos su respuesta y el equipo de One está feliz de que haya disfrutado su estadía con nosotros. Esperamos tener el placer de recibirle nuevamente en este su segundo hogar. Qué tengas un lindo día
Great view from the terrace. Good breakfast. The only issue is the elevators taking too long or the key not card not being read correctly.
Patricia
Stayed 2 nights in Feb 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 6 Feb 2024
Dear Ms. Patricia,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 31 Jan 2024
Estimado Sr Pedro, Agradecemos su respuesta y en el equipo One estamos felices que disfrutara su estancia con nosotros. Esperamos tener el gusto de atenderle nuevamente en esta su segunda casa. Que tenga un excelente día.
Response from Mayra Razo Gerente General One Guadalajara Centro on 31 Jan 2024
Daear Mr. Pedro,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
They geve us a dirty room at check in, and we got switch to a clean room only because we complain.
Berthin
Stayed 2 nights in Jan 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 31 Jan 2024
Dear guest, we appreciate your comments which are very important to us as they help us improve our service and facilities. We are working in our area of opportunity to improve your experience. We apologize for the inconvenience caused.
Response from Mayra Razo Gerente General One Guadalajara Centro on 18 Jan 2024
Dear Ms. Margot,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a nice day
8/10 Good
David
16 Jan 2024
David
Stayed 4 nights in Jan 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 6 Feb 2024
Estimado Sr. David,Sus comentarios con muy importantes para nosotros, estamos trabajando sobre nuestras áreas de oportunidad para brindarle un mejor servicio en su próxima estanciaExcelente día
6/10 Okay
Jose
10 Jan 2024
Liked: Staff & service
Jose
Stayed 2 nights in Jan 2024
Response from Mayra Razo Gerente General One Guadalajara Centro on 12 Jan 2024
Dear Mr. Jose,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Response from Mayra Razo Gerente General One Guadalajara Centro on 9 Jan 2024
Dear Ms. Sandra ,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
2/10 Terrible
Debra
31 Dec 2023
Debra
Stayed 2 nights in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 5 Jan 2024
Dear guestYour comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
Response from Mayra Razo Gerente General One Guadalajara Centro on 31 Jan 2024
Estimada Srta. Martha, Agradecemos su respuesta y en el equipo One estamos felices que disfrutara su estancia con nosotros. Esperamos tener el gusto de atenderle nuevamente en esta su segunda casa. Que tenga un excelente día.
8/10 Good
Jose
29 Dec 2023
Jose
Stayed 3 nights in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 31 Jan 2024
Estimado Sr. Jose ,Sus comentarios con muy importantes para nosotros, estamos trabajando sobre nuestras áreas de oportunidad para brindarle un mejor servicio en su próxima estanciaExcelente día
6/10 Okay
Fatima, Las Vegas
Travelled with family
29 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Great downtown location. Hotel needs refurbishing a little run down. Parking not convenient it was a five minute walk to the hotel.
Fatima
Stayed 2 nights in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 5 Jan 2024
Dear Ms. Fatima,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
We made two reservations at the same time and were charged two different rates for the same identical room. Why??? 😡
James
Stayed 1 night in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 26 Dec 2023
Dear guest,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay. We will review this issueExcellent day
2/10 Terrible
Ricardo
21 Dec 2023
Ricardo
Stayed 1 night in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 26 Dec 2023
Estimado huésped, Agradecemos su respuesta la cual es muy importantes para nosotros ya que nos ayudan a mejorar nuestro servicio e instalaciones, estamos trabajando en nuestra área de oportunidad para mejorar su experiencia, Ofrecemos una disculpa por los inconvenientes ocasionados.
Response from Mayra Razo Gerente General One Guadalajara Centro on 6 Feb 2024
Estimda Srta. Cyntia,Agradecemos su respuesta y el equipo de One está feliz de que haya disfrutado su estadía con nosotros. Esperamos tener el placer de recibirle nuevamente en este su segundo hogar. Qué tengas un lindo día
Very minimal necessities. Blood stains on sheets. No cups for drinks in rooms. One chair for two people in room? Felt like a hostel. Good breakfast!
Tarri
Stayed 2 nights in Dec 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 15 Dec 2023
Dear guest,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
We stayed for a whole week and it was pleasant. Hotel is close to everything in the historical district. There was a security guard at the entrance 24/7 so I was never worried about coming back from partying late. I would come stay here again!
Laura
Stayed 7 nights in Nov 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 8 Dec 2023
Dear Ms. Laura,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
Response from Mayra Razo Gerente General One Guadalajara Centro on 8 Dec 2023
Agradecemos su respuesta y el equipo de One está feliz de que haya disfrutado su estadía con nosotros. Esperamos tener el placer de recibirle nuevamente en este su segundo hogar. Qué tengas un lindo día
Front desk need to approve how they speak customers,
Sanjuanita
Stayed 1 night in Nov 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 8 Dec 2023
Dear guest,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
8/10 Good
Nora, Sunland park
1 Dec 2023
Nora
Stayed 3 nights in Nov 2023
Response from Mayra Razo Gerente General One Guadalajara Centro on 5 Jan 2024
Agradecemos su respuesta y el equipo de One está feliz de que haya disfrutado su estadía con nosotros. Esperamos tener el placer de recibirle nuevamente en este su segundo hogar. Qué tengas un lindo día