Search Hotels in Gros Raisins, Sainte-Luce

"Our experience since arrival was extremely disappointing- not due to one isolated issue, but due to consistent disorganization and a lack of basic service standards. We were told our room would be ready at 3 PM, but it was not, and there was no apology or communication. The check-in process itself was inconsistent, with different information from different staff members. More concerning was the handling of our luggage. Our bags were taken without any receipt or tracking. After waiting over an hour, we were brought the wrong luggage, which raises serious security concerns. Despite multiple follow-ups, both by phone and in person, we were ignored. We were assured the luggage would be delivered while we were out, yet we returned hours later to find it still unattended. I understand that it may be a busy period, but the issue here is the complete lack of accountability, communication, and hospitality from your team. The tone throughout has been dismissive and indifferent."

"The breakfast is good and varied"

"Everything at this property is spic & span. Top notch, you can rent there without any concerns."

"The hotel staff are nice and the rooftop pool and hot tub are a great bonus. The restaurant has an impressive view but the menu is quite extravagant and extremely limited. Room service only offers the few dishes that are on the main restaurant menu. We felt quite isolated as there are no restaurants, bars etc in walking distance. You really do need to hire a car - but driving there as a tourist is quite scary! Taxis are slow to come and quite expensive. The rooms are very basic but the AC was cold and the wifi worked well (on the lower floors only)."

"There was no wifi for the whole duration of our stay (1 week) and we kept being told that there was a problem with the Internet which was going to be sorted but it never was. I'd rather be told that there is no wifi provided at the property so that I can plan accordingly. Staff at the beach we found to be on the rude side. The property itself is lovely and clean and the beach is really nice."

"Simon Hotel – Great Location, Service Needs Work The Simon Hotel is in a prime location with easy access to several great nearby restaurants—that’s its biggest strength. However, aspects of the rooms could use attention. Some furniture appeared stained, and there was a noticeable musty smell on certain floors and in some rooms. In my case, it was significant enough that I had to change rooms. Dining was a challenge. Restaurant hours are limited and awkward, making it easy to miss both breakfast and dinner. Room service also closes very early—by 10:00 p.m.—which is unusual. On one occasion, I was advised to come downstairs for a simple fruit plate and coffee instead of using room service, which defeats the purpose of paying for that convenience. Overall, an average experience with clear potential, but improvements are needed in room upkeep, service, and dining availability. "

"Room was comfortable temperature"

"There is NO beach at this hotel. There is a small , not very nice beach a short distance away but it is NOT a beach for spending any time. The hotel room had an ocean view but also a view of the port, which is the neighbouring property, and the marina. The pool is very small and the chairs around it are few. As far as value for money goes it doesn't match the price. The gym is minuscule and breakfast is NOT included. We had to pay 17 Euro per person for breakfast AND there are no nearby options. Car rental is a must."

"This experience was and will always be an enjoyable experience to remember. The host tried to speak English for us to help us understand. "