All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Unfortunately, the room assigned to us was infested with bed bugs. We also learnt that another room below ours suffered the same fate. While we were given another room, the entire stay was affected as we needed to take a lot of precautionary measures to prevent our items from getting infected.
The overall upkeep of the room was generally satisfactory, but it was old and dated.
We had a fantastic time in grindelwald hotel Residence was very good and the location was in a beautiful area of grindelwald with stunning views of the mountains a and not to far to walk the centre, staff in hotel Residence were excellent and very helpful, our room was very clean and spacious with two balconies, breakfast was very good with plenty of choice. Overall hotel Residence was excellent and we would definitely go there again.
We found the Residence to be adequate and worth the gorgeous views and proximity to a bus stop and some dining options. While the aesthetic is dated, our room was sufficient and clean. My only suggestion would be to add some thicker curtains or blinds as the headlights from cars did shine into our room quite early each morning (around 5:00 am). Our room was situated on the back of the building. The staff was friendly and this hotel is perfect for anyone who doesn’t plan to spend the whole trip in the room.
The whole property needs to be renovated. From the carpet to the faucet in the bathroom looked as if they were from the 60s.
The breakfast was great and the view from our terrace was amazing.
Friendly and efficient service. Great breakfast. Fantastic view of the mountains and the location is excellent and in easy walking distance to all the shops and restaurants
We loved our stay and will stay there again if we have the opportunity.
Hans
Stayed 1 night in Sep 2023
8/10 Good
Jinsuo
8 Sept 2023
Jinsuo
Stayed 2 nights in Sep 2023
10/10 Excellent
rory
21 Aug 2023
rory
Stayed 1 night in Aug 2023
8/10 Good
Verified traveller
6 Aug 2023
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Aug 2023
8/10 Good
Jasman
6 Aug 2023
Liked: Cleanliness, staff & service
Good and comfortable stay with beautiful view of the glacier. Parking for car
The staff were not very helpful in providing directions ie. We asked if there was a laundromat and the staff member gave us directions to a place that does not exist. The building is extremely old and needs some love. Good if you want something cheap in Grindelwald.
The building is very dated and needs refurbishing but the staff was very nice and the breakfast was good.
Tonya
Stayed 3 nights in Jun 2023
10/10 Excellent
Mark
29 Jun 2023
Mark
Stayed 2 nights in Jun 2023
2/10 Terrible
YONGJOON
Travelled with group
20 Jun 2023
Sir, or Ma'am
I have a problem on this booking.
I checked out and paid for this booking in this morning at the hotel.
The problem is the room price was different than the one shows on confirmation booking detail.
Hotel required me to pay 180.5fr except city tax.
But my booking detail shows 171fr except city tax.
The price even including city tax and other fees is only 178.8fr on booking detail.
I want to have refund of price difference.
Thank you in advance.
Overall really good. Some carpet in the stairwell needs to be replaced
Johan
Stayed 3 nights in Jun 2023
8/10 Good
Chris
29 May 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad, but not great
The hotel is OK. It’s clean and comfortable and the breakfast buffet is amazing! What let’s the place down is the condition. It’s very dated with threadbare carpets and a lot of staining in the bathroom and a lot of scuff marks on the walls. Just needs a bit of TLC. I’ll be back to Grindelwald but would choose somewhere else
Chris
Stayed 2 nights in May 2023
10/10 Excellent
Eduardo
29 May 2023
Eduardo
Stayed 1 night in May 2023
8/10 Good
Joanne
28 May 2023
Liked: Cleanliness, staff & service
Joanne
Stayed 2 nights in May 2023
10/10 Excellent
Bryan
Travelled with group
23 May 2023
Liked: Staff & service
Hotel is very nice and modern. Quiet and spacious. Host was amazing. Highly recommend
Everything about our stay in Grindelwald was perfect! There was plenty of parking at the hotel and it is free. The ladies at the desk are the best!!! So kind and helpful. They also worked the breakfast area and promptly made and served me fresh coffee each morning. The hotel is at the end of the road thru town where the shops and restaurants are. It's quiet and only a 3-4 minute walk to restaurants. The view of the mountains is fantastic. I highly recommend this hotel.....great location, great view, and superb service!
Melinda
Stayed 3 nights in May 2023
8/10 Good
roni
Travelled with family
30 Apr 2023
Liked: Cleanliness, staff & service
roni
Stayed 1 night in Apr 2023
8/10 Good
Joel
Travelled with family
15 Apr 2023
Liked: Staff & service
nice view! except that front desk will charge you addt’l 20chf per night to have a mountain view.
Wonderful stay. Rooms were lovely with all amenities and great views.
Breakfast was very generous and tasty.
Very lovely stay.
Unfortunately, driving up to hotel, we were scared that hotel was in poor condition as the outside was old & in poor condition but we were very pleasantly surprised to see the very clean & nice inside.
Excellent location. Very nice rooms with all amenities. If the outside of the building would get a remodel, the hotel would be more stars!
I suggest having a more general shampoo conditioner.
Breakfast was very generous and tasty.
Location is great not to far from the main centre of town, the building is beautiful, real Swiss style. The heating is wonderful. The rooms are small but very cosy and the beds are beyond comfortable!!
The place was dated, but convenient in terms of walkable, convenient to bus station, nice views, helpful staff, scrumptious breakfast. It was a nice stay.
Clean and comfortable was just what we wanted after our klettersteig (via Ferrata) climb.
Florence
Stayed 2 nights in Aug 2022
8/10 Good
LYNN
Travelled with family
17 Aug 2022
Liked: Cleanliness, staff & service
The staff and breakfast were very good. My only issue was the internet did not work at all one night in my room and when I asked staff about it they said the internet was not so good on signal but showed me a small lobby downstairs I could use. I would though use them again I would just know I could not rely on cell or internet access.