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The hotel looked relatively nice however the floors in the elevator were dirty and the carpeting was dirty as well
Leo
Stayed 3 nights in May 2024
Response from Kevin Patel on 21 May 2024
Leo, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully, if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
They were in the middle of remodeling. Floors need to be cleaner.Not sure if our carpet was vacuumed. Linoleum needed to be washed as well as shower floor. Shower looked new, however, plastic floor tub had already some stains.
Elevator floor needs to be swept/vacuumed and scrubbed daily. Big Crumbs in one corner on floor for 4 days!
Christine
Stayed 5 nights in May 2024
Response from Kevin Patel on 21 May 2024
Christine, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully, if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
8/10 Good
Jamall
20 May 2024
Liked: Cleanliness
It’s a good clean stay for the price
Jamall
Stayed 1 night in May 2024
Response from Kevin Patel on 21 May 2024
Jamall, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
4/10 Poor
Jennifer
19 May 2024
Liked: Cleanliness
Jennifer
Stayed 2 nights in May 2024
Response from Kevin Patel on 20 May 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
6/10 Okay
Arturo
Travelled with pets, Travelled with partner
15 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The place is undergoing renovation. The unit we got-rm411
appeared to be recently renovated, well done it appeared. The shower handle was not installed just falls off when touched, no screw to hold it in place. I went down to the registration, the guy who checked us in was informed of the problem said he'll take care of it. WE returned to the hotel after 10 hours. Still no shower. i bought a locking plier at a nearby Home Depot, we took our showers then. 36 hours after we checked in, the shower handle was properly installed. Thanks so much! The coffee maker- inside the water chamber there were whitish-grayish growth in its walls- we did not use the coffee maker. Mattresses and sheets appeared clean.
Arturo
Stayed 3 nights in May 2024
Response from Kevin Patel on 20 May 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
4/10 Poor
Huhe
Travelled with family
15 May 2024
Disliked: Amenities
There are squeaking noise right on the night stand, the fridge constantly having noise from dumping ice cube in the tray. Ceiling has noise from guest walking upstairs. If you are a light sleeper, this is a bad choice.
Huhe
Stayed 1 night in May 2024
Response from Kevin Patel on 20 May 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
The property overall is in a real easy location, easy parking, cleanliness is definitely on point. Overall, my experience with this certain location has been a pleasure. Yes, I will recommend it and also I’m looking forward to being a guest there in the near future again.!!! So just to sum this up
This place has a real cool vibe It’s definitely gonna have a major vibe when the construction is over. I’m waiting to see.
Eric
Stayed 2 nights in May 2024
Response from Kevin Patel on 20 May 2024
Hey Eric,So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Affordable, conveniently located to several dining areas and shops. No exercise room.
Teresa
Stayed 2 nights in May 2024
Response from Kevin Patel on 13 May 2024
Teresa, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Excellent staff but the rooms are average. Rooms smell - we ended up taking air fresheners. Carpets are very dirty and stained. (We realize they are remodeling but the stained carpets are in the areas not being remodeled). In the two weeks we were there we didn't receive any maid services despite having the requested maid service sign on the door.When we finally asked the front desk about this they said we needed to give them a 24 hour notice that we wanted maid services.
Shower in the room is nice but the water pressure is very low.
Overall not a great stay. While we thought the staff was friendly, we left not looking to stay at this hotel again.
John
Stayed 16 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
John, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully, if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
Some part of the hotel is under construction however was pretty good my staying. Quiet, clean and safe
Jose
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Jose, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Stay for the a night! Everything was nice and clean! Definitely will stay again if I’m in the area!!
esme
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Esme, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Staff was not friendly. Room carpet was filthy. Only clean things were the beds. Restrooms We requested maid service but no one showed up all throughout the 3 nights. U get what u pay for.
Omolola, Rafael, and Dominick
Stayed 3 nights in May 2024
Response from Kevin Patel on 13 May 2024
Omolola, Rafael, Dominock, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
6/10 Okay
Chase
6 May 2024
Chase
Stayed 3 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
Chase, Thank you for the review! We appreciate you staying with us and hope to see you again soon.
Despite renovations, the room was nice, comfortable and with good space
Dan
Stayed 3 nights in May 2024
Response from Kevin Patel on 13 May 2024
Dan, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
6/10 Okay
Forrest
5 May 2024
Liked: Cleanliness
Forrest
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Forrest, Thank you for the review! We appreciate you staying with us and hope to see you again soon.
8/10 Good
Stefan
5 May 2024
Clean, quiet what we need for a swim meet
Stefan
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Stefan, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
2/10 Terrible
Jacob
5 May 2024
Disliked: Staff & service, amenities
Took forever to check in.
Jacob
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Jacob, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
Great room! Frig, stove, nice shower, recliner, comfortable bed. Loved our stay. One issue, though, the stopper in the sink was broken, so it drained very slowly. Other than this, there were no problems. Enjoyed our brief stay. Would definitely stay again.
William
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
William, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Daniel, Thank you for the review! We appreciate you staying with us and hope to see you again soon.
10/10 Excellent
William E
Travelled with partner
29 Apr 2024
Counter staff were excellent , helpful and very friendly.
William E
Stayed 5 nights in Feb 2024
Response from Kevin Patel on 13 May 2024
William, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Quiet property ! Renovations being completed so difficult to obtain breakfast.
Michelle
Stayed 3 nights in Feb 2024
Response from Kevin Patel on 13 May 2024
Michelle, Thank you for the review! We appreciate you staying with us and hope to see you again soon.
4/10 Poor
Matthew
Travelled with family and small children
22 Apr 2024
Disliked: Cleanliness, staff & service, amenities
Under the bed was super dusty, air filters were dirty, tub didn't drain. I reported these issues at the beginning of my stay and they were never addressed.
Matthew
Response from Kevin Patel on 24 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodation. If you would like to discuss your experience further and provide us with more details, please do not hesitate to contact us directly. We value your business and would like the opportunity to make things right.
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Pros: Good price, great location ! Cons: No continental breakfast due to construction plus they charge 150 deposit.
Jakarta
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
Jakarta, Thank you for the review! We appreciate you staying with us and hope to see you again soon.
8/10 Good
Susanne
Travelled with family
17 Apr 2024
Liked: Staff & service, amenities
Very friendly staff. The hotel and room wasn’t very clean , fingerprints , walls needed a good wipe
Susanne
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodation. If you would like to discuss your experience further and provide us with more details, please do not hesitate to contact us directly. We value your business and would like the opportunity to make things right.
10/10 Excellent
Rynell
14 Apr 2024
Rynell
Stayed 5 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
Rynell, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
8/10 Good
Anthony
13 Apr 2024
.
Anthony
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
The staff was very friendly and courteous. The facility is undergoing a major overhaul however, our room on the second floor was very clean and tidy.
James
Stayed 1 night in Mar 2024
Response from Kevin Patel on 2 Apr 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
6/10 Okay
Kacie
Travelled with family
27 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Def needs remodeling. The picture shows the front desk looking new and remodeled but on the opposite side of it is an empty room that should be closed off or used. The elevator is dirty and old. Our room was clean but the rest of the hotel did not look good. Didn’t seem like a safe area either.
Kacie
Stayed 1 night in Feb 2024
Response from Kevin Patel on 2 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.
Brent, thank you for taking the time to give us a review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.
Cleanliness and room were excellent particularly for the price. There is some renovation going on, but mostly just down in the lobby and doesn't cause problems. I found conditions to be as advertised during my 4 nights and was quite satisfied.
Cynthia
Stayed 4 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
It served the purpose for a quick weekend stay. There could be a lot more cleaning done in the rooms especially the bathroom and showers. Also a little more professionalism at the desk
Ashley
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
6/10 Okay
Michael
Travelled with family, Business traveller
9 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was ok but definitely did not match the pictures. Breakfast was not available even though the website said it was. They are doing work in the dining area. My biggest complaint was the property only has one luggage cart. I am disabled and when I asked why only one cart the response was well we used to have more; being disabled one would assume that one trip 4 with luggage the front desk may have offered some assistance but of course why would they? It would have interfered with their phone time.
Michael
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
Everything was great for the price! Only downsides were that there was an unmentioned $150 deposit for damages. When we got to our room, the bed frame was broken so we immediately told the front desk as to not be charged for that damage and they said they would make a note of it so hoping that that was taken care of. Overall, a good experience for our quick trip!
Sofia
Stayed 1 night in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
Definitely a 10/10. From the price to the room it was great.
Quan
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Room was great except for the bed it dipped in the center. The pillows were very hard. Everything else was very good
Stacey
Stayed 1 night in Feb 2024
Response from Kevin Patel on 8 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
10/10 Excellent
Julie
21 Feb 2024
Julie
Stayed 1 night in Feb 2024
Response from Kevin Patel on 21 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town.
10/10 Excellent
Jimmie
Travelled with family
18 Feb 2024
Liked: Cleanliness, staff & service, room comfort
2 day visit
2 day stay to visit family. Quiet stay, most of tbe construction had stop for the weekend so it was quiet. Room nice and clean
Jimmie
Stayed 2 nights in Feb 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Staff was great, friendly and helpful. Room was comfortable and clean. Close to everything needed.
Stacy
Stayed 1 night in Feb 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
Please ignore the ratings on Horels.com. This hotel is NOT EXCELLENT!! It looks like they are doing renovations, but aren’t doing renovations.
Crystal
Stayed 3 nights in Feb 2024
Response from Kevin Patel on 8 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.
8/10 Good
matt
6 Feb 2024
Liked: Cleanliness, staff & service
I have stayed here a few times. It is under new management and being remodeled. I am not as impressed as before change but will stay there again.It is not bad by most standards and will probably improve as the remodel is finished .
matt
Stayed 3 nights in Dec 2023
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
This property was very nice, close to anything you need and the kitchen in the room and refrigerator was a huge plus. If your a cooker like me than you know how exciting that is.
Blake
Stayed 4 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
The room was clean and affordable. There is a $150 deposit per stay. The bathrooms have been renovated since the last time I stayed there. I love the new glass door showers that they have installed. The hotel is located near several restaurants and shopping areas. I would stay here again.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
8/10 Good
Mariela
19 Jan 2024
Mariela
Stayed 4 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.