Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Days Inn by Wyndham Greenville MS

2 out of 5
Days Inn by Wyndham Greenville MS
2701 Highway 82 E, Greenville, MS

Reviews

5.8
Rating 10 - Excellent. 119 out of 801 reviews" "
Rating 8 - Good. 167 out of 801 reviews" "
Rating 6 - Okay. 172 out of 801 reviews" "
Rating 4 - Poor. 136 out of 801 reviews" "
Rating 2 - Terrible. 207 out of 801 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nakia

Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for your perfect rating on Expedia. We're delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

Lois

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, i found the bed mattress covers spotty AND the second bed had a FALSE EYELASH stuck to it. I've always thought the reviews posted about hotels were not true, but now i know.
Stayed 6 nights in May 2024
Response from Hotel Manager on 23 May 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and your experience is not reflective of our standards. We are addressing these concerns with our housekeeping team to ensure this does not happen again. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Balaji

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your positive review and the 4 out of 5 rating. We're glad you enjoyed your stay. We appreciate your feedback and are committed to improving our services to provide an even better experience next time.Sincerely, Hotel Manager

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself the frustration and stay elsewhere. Very unaccommodating staff, on the verge of being rude. We have had multiple rooms booked for months. The one time we had an error in one of the reservations, they would not make the change even though we have spent THOUSANDS at this location. I guess they need all the $$ they can get to keep the dump open.
Stayed 4 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Guest,Thank you for your feedback. We deeply regret the frustration you experienced with our staff and the issue with your reservation. This is not the standard we aim to uphold. Your comments will be addressed to improve our service quality.Sincerely, Hotel Manager

2/10 Terrible

Rachel

Travelled with family and small children, Business traveller
I have stayed in a Days Inn before, but this is by far the worst one ever. We found a roach in our room, and the sheets and blanket weren't cleaned properly. The water was brown! The room was very moist, the microwave was filthy the refrigerator was nasty and very moist as well. I should have run when I pulled up and saw the way the property looked.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Guest,We apologize for the unacceptable experience you encountered during your stay. Your feedback is taken seriously, and we're addressing the cleanliness and maintenance issues immediately. We're committed to ensuring such lapses don't recur. Please accept our sincerest apologies, and if given the chance, we'd love to make it right on any future visits.Sincerely, Hotel Manager

8/10 Good

Lauri

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Smoke detector battery was chirping at check in, took over 30 minutes for maintenance, room smelled like an old smoking room, cigarette burns in floor. Pool deck cracked with weeds. Stray cats roaming. Only offered double beds, no queen sized beds.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for sharing your feedback, Lauri. We apologize for the inconvenience you experienced during your stay. Your comments regarding the smoke detector, room odor, pool deck, and bed options are concerning, and we will address these issues promptly with our maintenance and housekeeping teams. We appreciate your honesty and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with older hotel issues, but the staff is very helpful.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that our staff provided helpful service during your stay. We apologize for any inconveniences related to the age of the hotel. Your feedback is valuable to us, and we will continue to work hard to ensure a pleasant experience for all our guests. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Shewanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this property again
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We're sorry to hear that your experience fell short of your expectations. We apologize for any aspects of your stay that did not meet your satisfaction. If you have any specific feedback or concerns you would like to share, please don't hesitate to reach out to us directly. Your feedback is important to us, and we will use it to improve our services for future guests.Sincerely, Hotel Manager

10/10 Excellent

Chartise

Liked: Cleanliness, staff & service, property conditions & facilities
Overall friendly staff and cleanliness. I always stay at this location when I’m in town. Love it..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your positive review, Chartise! We're thrilled to hear that you always enjoy your stay with us and appreciate the overall friendly staff and cleanliness of our hotel. It's wonderful to know that we've become your go-to choice when you're in town. We truly value your loyalty and look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

4/10 Poor

Jameison

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your comments are valuable to us, and we will use them to improve our services and facilities. If there are specific areas where you feel we could have done better, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to leave a positive review! We're thrilled to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up to 3 in the morning the heat just stop working. Went to call front desk no cord on the room phone, got to desk they told me I should’ve used my cell phone. Like I was bothering her or had there number on speed dial Then had to move all my stuff around to the back with no help. Never again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we will address the issues you raised to ensure improvements are made. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Terriyocka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be shut down
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about your stay so that we can address any issues promptly. Please feel free to reach out to us directly with any concerns you may have. We value your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

2/10 Terrible

Brandy

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didnt look clean. The bathroom had dirty rags left in it. Wifi wasn't good. Breakfast was decent. Alot of people coming and going over night. People screaming and fighting.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at the hotel. We apologize for the issues you encountered, including the cleanliness of the room, the presence of dirty rags in the bathroom, and the WiFi connectivity problems. We understand that disturbances from other guests also affected your experience. We take these concerns seriously and will address them with the hotel management. We recommend reaching out to our customer support team so that we can assist you further and work towards a resolution.Sincerely, Hotel Manager

8/10 Good

James

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No comment
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,Thank you for your review. If you have any feedback or concerns you'd like to share with us, please don't hesitate to reach out. We appreciate your stay and hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Yuvetta

Travelled with family
Disliked: Amenities
Hello they suppose to be upgrade this places i been coming here since i was 16 now am in my 50 and the place still the same i didnt get an iron board untill it was time for me too leave for my event no desk or table in tge room i had a full size bed i wanted a queen no phone in tge room 144 nothing in this room also room 138 no iron or board they up raise the prices but not up grade the rooms,come on how many more years this going to go on?
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience and disappointment you experienced during your recent stay. It's disheartening to hear about the issues you encountered with the room amenities and upgrades. We take your comments seriously and will address them promptly with our team to ensure improvements are made. Sincerely, Hotel Manager

8/10 Good

Alesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and ready for guests. The fridge could be updated. More coffee pods left in rooms. Was quiet and beds were comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for your rating and feedback. We're glad to hear that you found our property clean, quiet, and comfortable. Your comments about the fridge and coffee pods are duly noted, and we will use them to improve our amenities for future guests. We appreciate your suggestions and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Belinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
We had two rooms. Both were dirty. Sheets were wrinkled with hairs. Tub was dirty from prior use. Hole in one of the walls. We left and did not stay when we saw the rooms. Pictures are deceiving. To date I haven’t received a refund.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

2/10 Terrible

Celestine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont do it.
The room was almost uninhabitable. There were holes in the walls. The tub and basin were rusted , fixtures were hangimg as well as sitting on the floor etc...
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Feb 2024
Dear Guest,We're deeply sorry for the condition of your room. This is unacceptable, and we are investigating this matter urgently. We appreciate your patience and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Rodney

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,We sincerely apologize for your disappointing experience during your recent stay with us. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to discuss the details of your visit further to understand how we can improve and address any concerns you may have had. Please reach out to us directly so we can work to make things right. We value your input and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Room
The room was absolutely terrible. It was dirty and nasty. There were lots of hair in the bed and on the pillows. The bathroom was also filthy and not clean. And to top all that disgustingness off, the heater didn’t work and it was freezing.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We apologize sincerely for the substandard experience you had during your recent stay. Your feedback about the cleanliness issues in your room is deeply concerning, and we take such matters very seriously. Immediate action will be taken to address these issues and ensure that our rooms meet the highest standards of cleanliness and comfort. We regret any discomfort caused by the non-functioning heater. Our maintenance team will investigate and rectify the issue promptly to prevent any similar occurrences in the future.Sincerely, Hotel Manager

2/10 Terrible

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
We are sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay. Please reach out to our management team directly so we can address your concerns and work towards improving our services.

6/10 Okay

Vallarie

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was not fully satisfactory. If you have any specific concerns or areas where we can improve, please feel free to share them with us. Your feedback helps us enhance our services for future guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
They should send an executive from Wyndham hotels to do an undercover boss episode here it would be hilarious.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback is important, and we take it seriously. We will address your concerns internally to ensure improvements are made. If there are specific issues you encountered that you would like to discuss further, please feel free to reach out to us directly. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Michael

Business traveller
Liked: Staff & service
The hotel is not in great shape, but the staff is great at making sure you have a good stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our staff made sure you had a good stay despite the condition of the hotel. We apologize for any inconvenience caused by the state of our facilities. Your comments are valuable, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jeff

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms could use some TLC. Staff was not welcoming.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we take it seriously. We will address your concerns internally to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
3 stars
The front desk clerk was very friendly and helpful. However the room that I was issued reeked of “mj”. Luckily I travel with Lysol and air freshener because I would have been high as a kite had I not sprayed. The bathroom wasn’t the best(tub was clogged, vents hadn’t been cleaned, had to unplug the tv to plug the microwave in order to use it, etc.) but I was only there to sleep so it fit the bill because every where else was booked.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your feedback. We apologize for the inconveniences you faced during your stay. Your comments are important to us, and we will address the issues raised to improve our services. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, not as pictured. Room I reserved was not the type of room I was provided. No fitness center, despite confirming there was one. Loud at night. Entrance door was broken so could not access lobby unless staff came to open or propped it open.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We apologize for the inconveniences you faced during your stay. Your feedback is important, and we will address the issues raised to improve our services. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

lillian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room.wss half clean no ashtray...have if lights did not work had a odor
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We apologize for the cleanliness issues, lack of amenities, and lighting concerns you encountered during your stay. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for our guests. If there are specific details you'd like to share or suggestions you have, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely, Hotel Manager

4/10 Poor

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don’t. Not worth the $80
We checked in and got a room, it was dirty, so we asked for a new room. The guys working that night were very accommodating and truly apologetic. But the Second room was dirty as well but the bed was clean so we decided to just rough it. (Bed was at least comfortable.) Shower curtain wasn’t hung, just draped over bathroom door, walls were dirty, mini fridge was rusted on front of door. We understand it’s hard to find good help but this is absolutely not acceptable for the price they charge.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is crucial, and we're sorry for any inconvenience caused. We appreciate your understanding of the efforts made by our night staff. However, it's disheartening to hear that the second room didn't meet your expectations. Rest assured, we'll address these concerns with our housekeeping team to ensure improvements are made.Sincerely, Hotel Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was not properly stocked. No drinking cups. No coffee cups. No coffee. No ice bucket.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your feedback. We sincerely apologize for the oversight in stocking your room properly. This is not reflective of our standard of service, and we appreciate you bringing it to our attention. Please rest assured that we will address this issue promptly to ensure a more seamless experience for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Jaboykis

Travelled with partner
Liked: Staff & service
The room was ok nice tv .. the towels was dingy, the heater or ac didn’t have a connector .. the tub was nasty and peeling ..
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty. We apologize for the issues you encountered with the towels, HVAC unit, and the condition of the tub. Your concerns will be addressed with our housekeeping and maintenance teams to ensure immediate improvements. We understand the importance of a comfortable and clean environment, and we regret falling short of your expectations. We hope to have the opportunity to provide you with a more enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

shari

Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Feb 2024
Dear Guest,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about your stay so we can address any issues and make improvements. If you'd like to discuss your concerns further, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

4/10 Poor

Roy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be remodeled.
Okay, first and foremost the service and the person running the desk was really nice. Second, the company initially tagged my account for 2 payments for one night but later fixed the problem. The outside of the hotel is beautiful. The inside however was not. The rooms need a complete overhaul. There's no way to sugar coat it. Invest in remodeling the rooms and with the service that's already there, this could be a 5 star stay. I have photos to back this up. If you are looking for a cheap, not so nice room, this is it. I would pay the difference and stay at the B&B nearby. P.S It won't let you add photos but tub was cracked, assist bar was broken and the only thing holding the furniture together was rust.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest,Thank you for sharing your detailed feedback. We appreciate your kind words about our service and staff, and we apologize for any inconvenience caused by the initial payment issue. We also appreciate your honest assessment of the room conditions and acknowledge the need for remodeling. Your comments are valuable, and we will use them to address and improve our facilities. We apologize for the issues with the tub, assist bar, and furniture. Your feedback helps us prioritize necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We're disheartened to hear that your experience fell short of expectations. We would greatly appreciate more details on the aspects that left you dissatisfied to address and improve upon them. Your input is essential to our ongoing efforts to enhance our services, and we sincerely apologize for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful clean
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Guest,Thank you for giving us a perfect rating and for highlighting the peaceful and clean atmosphere during your stay. We are delighted to hear that you had a positive experience. Your satisfaction is important to us, and we appreciate your feedback. If you have any specific comments or suggestions to share, feel free to reach out. Looking forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

James

Business traveller
Liked: Amenities
Good value for money
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good value for money. Your positive acknowledgment is truly appreciated. However, we also value constructive criticism to improve our services. If you could share any specific areas where we fell short or any suggestions for enhancement, it would be immensely helpful.Sincerely, Hotel Manager

2/10 Terrible

Ernest

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say disgusting. Nothing good about this hotel.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We're sorry to hear that your experience at our hotel was not positive. Your satisfaction is our top priority, and we apologize if we fell short of your expectations. We take your feedback seriously and would appreciate more details about the issues you encountered so that we can address them appropriately. We value your input and would like to understand more about your concerns to improve our services.Sincerely, Hotel Manager

2/10 Terrible

IRA, OSWEGO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the noise during your stay. Your comfort is of utmost importance to us, and we regret that we fell short in providing a peaceful environment. We take your concerns seriously and would appreciate more details about the specific noise issues you encountered. This information will help us take corrective measures to ensure a quieter and more enjoyable experience for all our guests.Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest,Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience during your stay. Your satisfaction is our utmost priority, and we appreciate your acknowledgment of our efforts. If your travels bring you back to the area, we look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Willie,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

4/10 Poor

Michaela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We wouldn't stay here again
Hotels. Com overcharged and then when we went to check in Days Inn said we still owed and had to put another card on file. Front desk says it may charge the card again but she didn't know for sure. Hotels. Com charged me around $88 and days inn charged $76. The rooms were also very nasty. We found hair and small black specs and dirt in between the covers and the sheets. We had to request new sheets and blankets. Front desk lady was very nice, but these rooms are very dirty. Way too expensive for the quality.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Michaela,We sincerely apologize for the inconveniences you encountered during your stay, including the billing discrepancies and cleanliness issues. We will investigate the billing matter and address the cleanliness concerns with our housekeeping team to ensure improvements. Thank you for acknowledging the front desk staff; however, we regret that the overall experience did not meet your expectations. Your feedback is valuable, and we hope to have the chance to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

6/10 Okay

Michael

Liked: Staff & service, amenities
Disliked: Cleanliness
Room rentals clean but nice feces and rodent smell in the room. A little older room, lots of wear in the tub area. Check-in lady was very nice. Police cruise through the parking so it is more safe.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments about the cleanliness of the room and the courteous check-in service. However, we apologize for any inconvenience caused by the issues you mentioned, including the odor and wear in the tub area. Your input is valuable, and we will address these concerns to ensure an improved experience for our guests. We're glad to hear that the presence of police in the parking area contributes to a safer environment. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs tremendous help. The room that I was in had no smoke detector; it was laying on the microwave. The full-length mirror was detached from the wall and propped up against the wall. There was no shampoo or soap. The door isn't as secure as it should be. I am not one to complain, as I know things happen. However, if you want people to use your hotel, I suggest corporate spend some money and fix some serious issues within this property.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,Thank you for bringing these concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial in helping us address and rectify these shortcomings. We take matters of safety and comfort seriously, and we assure you that we are actively working to address the issues with the smoke detector, mirror, and security measures you mentioned. Your constructive feedback is appreciated, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope you will consider giving us another opportunity in the future to provide you with the service you deserve.Sincerely, Hotel Manager

8/10 Good

Wimpy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Greenville
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest,Thank you for taking the time to provide a rating on Hotels.com. We appreciate your feedback. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your comments. We value your input and hope to welcome you back on your next trip to Greenville.Sincerely, Hotel Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for sharing your feedback with an 8 out of 10 rating. We appreciate your positive review. If there are any specific aspects of your stay that stood out or areas where we can further enhance your experience, please feel free to let us know. Your input is valuable, and we look forward to the possibility of hosting you again for an even more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Nekeba

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty even the linen and there was roaches crawling all over the room
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not align with the standards we strive to maintain, and we deeply regret the inconvenience caused by cleanliness issues and the presence of roaches. Our team takes this matter seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. Your feedback is crucial in helping us improve, and we appreciate your understanding. We are committed to making the necessary changes to ensure a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money compared to other options in the area.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you found good value for money during your stay with us, especially compared to other options in the area. Providing excellent value is important to us, and we appreciate your recognition. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

4/10 Poor

Patrice

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 23 Dec 2023
Dear Guest,We appreciate you taking the time to provide feedback on your stay. We're sorry to see that your experience was not up to your expectations. If there are specific concerns or issues you would like to address, please provide more details so that we can better understand and improve. Your feedback is important to us.Sincerely, Hotel Manager

4/10 Poor

RoxanneThomas

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room 226 water coming up through floor panel. Had to clean the bathroom, the walls aswell, mop the flloors. Sanitize the entire room myself. Told housekeeper she came in an checked. She was like oh my I don't know what to list this under. The bathroom door and front door needs to be painted. Looked like someone peeling the paint off.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We sincerely apologize for the distressing experience you had during your stay. It's unacceptable that you had to deal with water issues and cleanliness concerns in your room. This is not the standard of service we aim to provide, and we deeply regret the inconvenience.Your feedback is crucial, and we will address these issues immediately to prevent recurrence. We appreciate your understanding and bringing these matters to our attention. We are committed to ensuring a much-improved experience on any future visits.Sincerely, Hotel Manager