Outdoor pool, pool umbrellas, pool loungers
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Reviews of Nobu Hotel Santorini

5 out of 5
Nobu Hotel Santorini
Imerovigli, Santorini, Santorini Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 21 reviews" "
Rating 8 - Good. 1 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

LEOPOLDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with less than 30 rooms and suites. Personnel were very kind and prompt to help with any queries or requirements. In the past I have stayed in the Nobu Los Cabos. Quality of service very good in both places. My only observation is the limited list of options in the restaurant.
Stayed 2 nights in Oct 2023

10/10 Excellent

NICOLLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great staff!
Stayed 4 nights in Sep 2023

10/10 Excellent

Marshall

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
An amazing location and facilities.
Stayed 3 nights in Aug 2023

10/10 Excellent

Neha

Stayed 5 nights in Jul 2023

2/10 Terrible

Nicola

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The price advertised by Expedia and paid for was not honored by the hotel. I was Advertised and paid for a a discounted fee and “4th night free” upon arriving at the hotel, thousands of dollars of hidden fees and NO discounted rate per night, and NO fourth night free. After my stay when i received my bill i contacted Expedia and they told me i needed To take it up with the hotel. And on top of it the hotel room description and pictures were completely false advertisement. Such a shame.
Stayed 4 nights in Sep 2022

2/10 Terrible

Nicola

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
First thing wrong. The hotel did not honor my booking price with Expedia. They charged me normal rates off of their websites and then an additional 90 per person per night. Amount other unexplained charges. Second, the description of the rooms DID NOT match and WERE NOT AT ALL ACURATE. I actually have a very long list like, sewage smell in rooms, dirty used slippers, no doors on bathrooms or rooms, scary bad area view from room, no “living area” as described in room description. LOTS of bugs and ants, FLY infested. Food not great. Really just not up to NOBU standards. Waste of money wish i stayed Somewhere with prettier room views felt like i was in a dongeon. Oh and when they gave me a filthy glass by the pool and i mentioned It had lipstick and finger prints all over it and asked for a new glass they said they didn’t see what i was Talking about. Oh no shower head in the shower.
Stayed 4 nights in Sep 2022
Response from Nobu Team on 4 Oct 2022
Dear Mrs. Verses,Thank you for taking the time to tell us about your experience at Nobu Hotel Santorini.We regret to read that the experience and service you received during your stay did not meet your expectations nor our standards.Please, accept our apologies for the inconvenience caused and allow us to clarify. The two bookings you had with our hotel, had a total guest count 4pax while you arrived 7pax. Upon check-in, we were informed that there is going to be an extra charge as the breakfast rate/cost needed to be calculated for the extra guests and you did agree. When the miscalculation occurred from our end, the invoice was corrected and sent to you. The refund was issued the same day.We are determined to ensure that our standards are maintained at the level of a brand as Nobu. Therefore, if you could kindly accept our sincere apologies and hopefully soon, we are going to have the chance to welcome at our property and prove our ability to improve.Kind regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing service, incredible food and beverage
Stayed 2 nights in Aug 2022
Response from Katerina Vilioura | FO & Reservations Supervisor on 1 Sept 2022
Dear Ms. Down,Thank you for your positive comments.We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner.

10/10 Excellent

Vinit

Stayed 5 nights in Sep 2021

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful place and very nice people . We loved our stay !! Highly recommended
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything...the staff... the room... the breakfast highly recommend... top hotel we stayed in...
Stayed 3 nights in Oct 2019
Response from General Manager on 23 Oct 2019
Dear Guest, Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are delighted you enjoyed your stay and are especially proud to know you would highly recommend our hotel. We hope to welcome your back again soon. Kind regards, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff and a location unlike anywhere in Santorini. Beautiful design elements throughout.
Stayed 2 nights in Sep 2019
Response from Elena on 3 Oct 2019
Dear Guest, We would like to thank you for your great review! It was our pleasure to have you as our guests and we are thrilled that you chose to spend your holidays with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Elena on 3 Oct 2019
Dear Guest, We would like to thank you for such a high evaluation! It was our pleasure to have you as our guests and we are thrilled that you chose to spend your holidays with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from ELENA, on 27 Sept 2019
Dear guest, Thank you very much for you feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
One of the best services you can get no matter where you from! Everyone is friendly and helpful!
Stayed 2 nights in Sep 2019
Response from General Manager on 16 Sept 2019
Dear Guest, Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are delighted you enjoyed your stay and I am especially delighted to hear you found the our team to be friendly and helpful as we take pride in offering a warm and genuine service. We hope to welcome your back again soon. Kind regards, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just breathtaking and fantastic! The staff are absolutely wonderful. Friendly, organized and accommodating! Highly recommend and will be returning in the future 👌
Stayed 4 nights in Sep 2019
Response from General Manager on 12 Sept 2019
Dear Guest, Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are delighted you enjoyed your stay and I am especially delighted to hear you found the property breathtaking and the staff wonderful! We take pride in making every guest feel unique and offer a warm and genuine service. We hope to welcome your back again soon. Kind regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New Barefoot Luxury
The location is secluded and relaxing, the workers at the hotel are friendly and try their best to accommodate. The hotel lacks the fine touch of luxury resorts but it's clean and satisfactory given the nature of the underdeveloped island.
Stayed 3 nights in Aug 2019
Response from General Manager on 9 Oct 2019
Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are pleased you overall enjoyed your stay with us and found the staff friendly. Your feedback and comments are valuable to us and we always take them constructively in order to grow. We are always looking at ways to add extra touches of luxury such as offering cold towels and treats by the pool and I can ensure we will continue to do so in both our service and behaviors. We very much hope to have the chance to welcome you back again at OMMA. Kind regards, General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Clean quiet relaxing wonderful. The area is unique. Food is excellent fresh and well cooked. Amazing views. Comfortable bright bedrooms. Great pools.
Stayed 4 nights in Aug 2019
Response from General Manager on 3 Sept 2019
Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are delighted you enjoyed our Greek cuisine, lovely views and were able to comfortably relax. It was our pleasure to have you as our guests and we hope to welcome your back again soon. Kind regards, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMMA is exceptional!
I had the most memorable stay at OMMA and I would recommend to anyone who enjoys a high level of service and sophistication. The view from the resort is the best on the island and the food is some of the best I had on the island as well. Constantinos welcomed us and took care of all of the details for our daily excursions, etc. Katerina made sure we were always taken care of at the restaurant or by the pool and again the food was exceptional. Overall, I would not stay anywhere else on the island. OMMA checks ALL the boxes for even the most fussy traveler.
Stayed 4 nights in Aug 2019
Response from General Manager on 3 Sept 2019
Dear Michael, Thank you for your review and taking the time to share your recent experience at OMMA Santorini. We are delighted you enjoyed your stay and I am especially delighted to hear you found our service to be sophisticated. We take pride in making every guest feel unique and offer a warm and genuine service. I will also share your feedback with our team members who I know will be pleased to receive your comments. It was our pleasure to have you as our guests and we hope to welcome your back again soon. Kind regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from General Manager on 5 Sept 2019
Thank you for your review and taking the time to share your recent experience at OMMA Santorini.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from ELENA, on 27 Sept 2019
Dear Guest, Thank you very much for your feed back