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Reviews of Mala Villa

Mala Villa
Main Road, Malles, Crete Island, Ierapetra, Lasithi

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 34 reviews" "
Rating 8 - Good. 6 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas

Stayed 4 nights in Sep 2022

8/10 Good

John, Wales

Liked: Amenities, property conditions & facilities
I had a lovely appartment with a four poster bed. There were candles and smooth, white pebbles in the bathroom and a smashing view from the bedroom balcony. Very romantic. Food in the restaurant was excellent. It was also frequented by locals which added some interest. Although the write up said continental breakfast, mine included a sort of omelette on toast and a cheese pie thing, much appreciated as I had a mountain to climb as part of the E4 European long distance walk. As for the negatives, I had to clean the bath out of dead flies and things before using it, possibly because the flyscreen on the window did not reach the sill. Not so romantic.. Before arriving I was directed to a long form to fill in and upload a copy of my passport. Enough information to break into your bank account! I could not make it work on my phone and so did not fill it in. I emailed Villa Mala to tell them but received no reply. During my stay it was not mentioned so can't have been too important.
Stayed 1 night in Jun 2019
Response from Alexandros, on behalf of Mala Villa on 22 May 2020
Dear John, We always aim to deliver a great experience. Thanks so much for sharing your experience with us. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We hope we see you again soon. Best regards Alexandros, on behalf of Mala Villa

8/10 Good

Adrian, Bucharest

Liked: Cleanliness, staff & service
We liked that the room was big and had a huge comfy bed. Also the view of the mountains was very nice from our room. The food at the villa tavern was also good and inexpensive. The room needs improvements because you can see time has passed over it. Some small improvements can go a long way!
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully decorated rooms and restaurant. Tranquil setting, exceptional food and fantastic staff
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accommodation in the mountains. Food is great, staff are really nice. About twenty minute drive to Myrtos beach. Would highly recommend a car if staying there.
Stayed 3 nights in Sep 2018

10/10 Excellent

Andrew, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful, serene, genuine Greek town
Hosts can’t do enough for you, setting is astonishingly beautiful and pictures or words won’t do it justice. The food is genuine Greek cuisine cooked and sourced by locals and very fairly priced. The breakfast consisted of 4 courses of delicious food. You would expect to pay 5 times what they ask for and still feel fairly charged. Very kind and accommodating owners, who are genuinely friendly. The rooms are clean while rustically decorating, they have everything you need and more. There is a feel of luxury that you just don’t expect at this price. Myself and my girlfriend Ilona have had the nicest week imaginable staying at villa mala and really we wish the owners all the best. They deserve success, this hotel is clearly their passion and it shows in the service you receive. My only regret is not having more cash to leave for tips as the staff deserve them!
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, wonderful hosts
Quite a drive to get there (DO NOT TRAVEL VIA THE NORTHERN ROUTE) but a wonderful oasis when you arrive. Rooms and washrooms are big and the food onsite is very good.
Stayed 1 night in Jun 2018

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil idyll.
We had a lovely stay at Mala Villa. The maisonette we stayed in was clean, spacious and fully met our needs. WiFi problem was rectified. Towels were the fluffiest ever experienced in Greece! Spectacular views from both balconies. Hotel restaurant was very reasonably priced, with a varied menu and flavoursome food - no need to consider anywhere else. Breakfast was also good. Quite a remote village with winding roads leading up to the village. A car is essential. Sad to leave.

10/10 Excellent

James, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magical experience.
We deliberately booked this villa in the mountains for its remoteness and were not disappointed. The journey from Heraklion took about 90 minutes through breathtaking scenery - it cost 120 Euros though, so you need to stay a few days and make the most of the area. There are copious walks with fascinating villages, ancient churches and the nicest locals you'll ever meet. There were no other tourists other than other Greeks on their Easter weekend breaks - we liked that. The villa itself was immaculate and the staff so accommodating - Nikos even walked us to the local church -(built in 1431) and the food in the taverna is all local, authentic and exceptional. They even found me vegan options for the breakfast which is included. My husband loved the local goat cheeses and meat. Returning home after a stroll along the mountain roads, we were invited to join an outdoor Easter dinner with a local family who were roasting a whole lamb over a fire - we were plied with food and raki!! You could hire a car, but we found the roads quite scary to drive as they're so narrow and I didn't feel confident enough. One day, we walked 2 hours and 40 minutes to the beach that you can see from the villa window - it was worth it!! The sea was so clear, warm and calm to swim in and there was fresh calamari and swordfish at the tavernas. For real Crete, this is unequivocally the play to stay and we'd love to go again! James and Angela - UK.
Stayed 7 nights in Apr 2018

10/10 Excellent

v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we only stayed for one night, but we had the greatest time. we checked in early so we had the whole day. The hotel was situated high up in the mountians, fantastic view, super quiet and relaxing. service was excellent, food incredible, room was super spacious, cozy, great view with a nice balcony, clean and super comfy bed. The staff was very welcoming and nice. we will absolutely recommend this place to anyone who like a more authentic and relaxing stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Matthias

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice Taverne and Hotel in a small Village.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from rapidbounce on behalf of Mala Villa on 15 Oct 2023
Dear guest,Thank you so much for the perfect score!We're delighted to know that you had a wonderful experience with us. Your feedback means a lot, and it motivates us to continue providing exceptional service to our guests.We hope to have the pleasure of welcoming you back to Mala Villa in the near future.Warm regards,rapidbounce on behalf of Mala Villa

4/10 Poor

MARCO

Travelled with family
Disliked: Room comfort
Vari aspetti da migliorare
Abbiamo prenotato un appartamento per 2 adulti e 2 bambini per 4 notti. Buona la comunicazione via mail. Ogni mattina veniva preparata la colazione, varia ed abbastanza soddisfacente. Non possiamo dire lo stesso dell'alloggio. Non abbiamo trovato il divano letto preparato ma abbiamo dovuto rifarlo al nostro arrivo. Appartamento vecchio e malconcio. Rotta la finestra del bagno e la maniglia della porta del bagno. Phon attaccatto alla bene meglio. Lampadine guaste e non funzionanti in ogni stanza. Fili elettrici che fuoriuscivano nel soggiorno da una spina. Cucina assolutamente non attrezzata per poter preparare da mangiare. Foto che non rendono proprio bene l'idea di come è veramente. L'hotel si trova in un paesino senza nessuna attivita presente e con case diroccate. Dista almeno 35-40 minuti nel nulla dal mare o dal centro abitato principale. In piu si affaccia in una stradina in estrema pendenza all'interno del paese. Non so se questa è l'idea che uno si fa dalle foto che vede.
Stayed 4 nights in May 2023
Response from rapidbounce a nome di Mala Villa on 15 Jul 2023
Caro Marco,La ringraziamo per aver condiviso la sua esperienza con noi. Siamo veramente dispiaciuti di sentire che il suo soggiorno non ha soddisfatto le sue aspettative.Ci scusiamo per gli inconvenienti riscontrati nell'appartamento. Prendiamo molto seriamente i suoi commenti e li utilizzeremo per migliorare. Assicuriamo che stiamo lavorando per risolvere i problemi da lei menzionati.Riguardo alla posizione, la nostra struttura si trova in effetti in un villaggio di montagna tranquillo, lontano dai centri turistici affollati. Molti dei nostri ospiti apprezzano la pace e la tranquillità che offre, ma capiamo che non sia adatto a tutti.Lei è un prezioso cliente per noi e ci auguriamo di avere un'altra occasione per mostrare il vero standard di Mala Villa.Cordiali saluti,rapidbounce a nome di Mala Villa

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from rapidbounce on behalf of Mala Villa on 15 Jul 2023
Dear Guest,Thank you so much for leaving us a perfect rating!We're thrilled to hear that you had a great experience with us at Mala Villa.Your support means a lot to us and we hope to have the pleasure of welcoming you back again in the future.Best regards,rapidbounce on behalf of Mala Villa

10/10 Excellent

GIORGOS

Travelled with family
Liked: Cleanliness, room comfort
Καταπληκτικό μέρος για να χαλαρώσεις.
Πήγαμε για ένα τριήμερο και περάσαμε υπέροχα. Πολύ ωραίο μέρος για να χαλαρώσεις. Το δωμάτιο μας άρεσε.Το φαγητό ήταν πολύ καλό. Θα πάμε ξανά μόλις μας δωθεί ευκαιρία.
Stayed 2 nights in Aug 2022
Response from Maria Kondi | Hospitality Agent on 2 Oct 2022
Αγαπητέ κ. Βλασσάκη, Εκτιμούμε πολύ τα καλά σας σχόλια για το κατάλυμά μας και σας ευχαριστούμε για την προτίμησή σας. Θα χαρούμε πολύ να καλωσορίσουμε εσάς και την οικογένεια σας ξανά σύντομα. Με εκτίμηση,

6/10 Okay

Nikolaos

Καλή τοποθεσία, ανεπαρκές, υπηρεσίες ελλειπείς!
Το μέρος ειναι καταπληκτικό αλλά δεν του οικήματος δεν του έχουν δώσει την αξία που θα έπρεπε. Έχοντας επισκεφτεί αρκετούς παρόμοιους χώρες και σε ίδιες ή και χαμηλότερες τιμές , οι παροχές ήταν ελάχιστες. Δεν υπήρχαν βασικά πράγματα μέσα στο σπίτι , το οποίο υποτίθεται ότι είναι επαρκώς εξοπλισμένο για διαβίωση ζευγαριών , οικογενειών. Επίσης ενώ υπάρχει η περιγραφή με τζάκι και αξιοποίηση του , αν δεν ζητούσαμε και τις δύο μέρες από τον ιδιοκτήτη ξύλα, δεν θα μας έδινε ! Πέρα από αυτό μας έδωσε 4 - 5 ξύλα τη φορά. Επιπλέον είχαμε μωράκι και αναγκάστηκαμε να το έχουμε πάνω με το aircondition γιατί τα καλοριφέρ δεν άναβαν όλο το βράδυ . Α! Κουζινακι δεν υπάρχει ενώ οι πετσέτες είναι μετρημένες στα δύο δάκτυλα. Τέλος όταν φτάσαμε ( 15.05) , το δωμάτιο δεν ήταν έτοιμο και περιμεναμε κοντά μια ώρα για να μπούμε . Ο ιδιοκτήτης ήρθε μας μίλησε λιγάκι, μας προσέφερε τη δυνατότητα να κάτσουμε στην ταβέρνα του μέχρι να ετοιμαστεί αλλά εμείς προτίμησαμε τον ήλιο και τον καθαρό αέρα. Για να γίνει πραγματικά luxury πρέπει να αλλαχθούν πολλά πράγματα και πρόχειρες κατασκευές. Για να φεύγει ο πελάτης ευχαριστημένος πρέπει να μπουν στην θέση του και να δουν τι λείπει.
Stayed 2 nights in Feb 2020
Response from Αλέξανδρος , εκ μέρους του Mala Villa on 22 May 2020
Αγαπητέ κύριε Νικόλαε. Αρχικά θα ήθελα να σας ευχαριστήσω που αφιερώσατε το χρόνο σας, με σκοπό να μας αξιολογήσετε. Οι κριτικές των καλεσμένων μας είναι η επιβραβευσή μας αλλά και ο τρόπος μέσα από τον οποίο μπορούμε να βελτιωθούμε. Το κατάλυμα μας, μέσα από την συνεχής λειτουργία του όλα αυτά τα χρόνια, έχεί ως κύριο στόχο του να προσφέρει στους καλεσμένους του μια μοναδική εμπειρία διαμονής και χαλάρωσης, καθώς και να προσφέρει εκλεκτές γευσεις μέσα από το εστιατόριο που διαθέτει. Αναφορικά με την διαμονή σας, θα ήθελα να σας ζητήσω συγνώμη που δεν καταφέραμε να είμαστε αντάξιοι των υπηρεσιών και την φήμης που μας ακολουθέι και θα σταθώ στο γεγονός ότι ήταν ένα μεμονομένο και ατυχές συμβάν. Για το λόγο αυτό θα ήταν χαρά μου να σας φιλοξενήσουμε ξανά στο μέλλον με σκοπό να διαπυστώσετε την άριστη φιλοξενία και εξυπηρέτηση που προσφέρουμε. Με εκτίμηση Αλέξανδρος , εκ μέρους του Mala Villa

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dépaysant,et très agréable.
Bel hotel dans la montagne,appartement confortable.J'y ai mangé un porc aux champignons excellent.Je recommande.
Stayed 1 night in Oct 2019
Response from Alexandros on behalf of Mala Villa on 22 May 2020
Dear Claude, We are so grateful for your review. Thanks for sharing your rating with us and the community. We are looking forward to welcoming you again in the future. Best regards, Alexandros on behalf of Mala Villa

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Diese Unterkunft war dort nicht so zu vermuten. Es war alles toll. leider wurde bei einem mehrtägigen Aufenthalt das Zimmer nicht gereinigt. Die Aussicht von den tollen Terrassen war sehr schön.
Stayed 3 nights in Sep 2019
Response from Alexandros on behalf of Mala Villa on 22 May 2020
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Best Regards Alexandros on behalf of Mala Villa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für Ausflüge ins Gebirge oder abseits -20 min Autofahrt- der Beschäftigungen am Wasser eine relativ luxuriöse Unterkunft mit wunderbarer Kulinarik und hilfreichem netten Vermieter.
Stayed 4 nights in Aug 2019
Response from Alexandros on behalf of Mala Villa on 22 May 2020
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon! Best Regards Alexandros on behalf of Mala Villa

4/10 Poor

Bertrand

Liked: Cleanliness
Disliked: Room comfort
Too expensive for it
Don’t sell it as a luxury hotel.
Stayed 1 night in Aug 2019
Response from Alexandros, on behalf of Mala Villa on 22 May 2020
Dear Bertrand, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Sincerely Alexandros, on behalf of Mala Villa

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Καλά κρεβάτια
Πολύ ωραίο δωμάτιο είναι πολύ ήρεμο μέρος.
Stayed 1 night in May 2019
Response from Αλέξανδρος, εκ μέρους του Mala Villa on 22 May 2020
Αγαπητέ Γιώργο, θα θέλαμε να σε ευχαριστήσουμε για τα ωραία σου λόγια και τη βαθμολογία που αξιολόγησες την εμπειρία της διαμονής σου, μαζί μας. Θα χαρούμε να σε φιλοξενήσουμε ξανά στο μέλλον. Με εκτίμηση, Αλέξανδρος, εκ μέρους του Mala Villa

8/10 Good

Dorothea

Liked: Cleanliness, property conditions & facilities, room comfort
Wanderparadies
Stayed 1 night in Apr 2019
Response from Alexandros on behalf of Mala Villa on 22 May 2020
Dear Dorothea, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Best Regards Alexandros on behalf of Mala Villa

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Αξίζει!
Πολύ όμορφος ξενώνας, ευρύχωρα δωμάτια με όλες τις ανέσεις, και εξαιρετικό φαγητό στο εστιατόριο!
Stayed 1 night in Apr 2019
Response from Αλέξανδρος, εκ μέρους του Mala Villa on 22 May 2020
Αγαπητή κυρία Αθηνά, Θα θέλαμε να σας ευχαριστήσουμε που αφιερώσατε το χρόνο σας για να μας αξιολογήσετε. Η γνώμη σας και η βαθμολογία σας είναι η επιβράβευση μας. Ανυπομονούμε να σας φιλοξενήσουμε ξανά στο μέλλον. Με εκτίμηση, Αλέξανδρος, εκ μέρους του Mala Villa

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with phantastic restaurant
Stayed 2 nights in Apr 2019
Response from Alexandros on behalf of Mala Villa on 22 May 2020
Dear Stephanie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope to see you soon. Best Regards Alexandros on behalf of Mala Villa

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lieu magnifique en pleine montagne
Séjour itinérant pour découvrir l'île en 1 semaine. Séjourner à Males m'a permis de découvrir la partie est de l'île. C'est un lieu très reposant, éloigné certes, mais typique et loin des touristes. Taverne très sympathique, petit déjeuner copieux (trop !). J'y ai passé 2 nuits très agréables. Et la baignoire à remous.... pas mal.
Stayed 2 nights in Oct 2018
Response from Alexandros on behalf of Mala Villa on 22 May 2020
Dear Catherine, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 10 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes, Alexandros on behalf of Mala Villa

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Γραφικό μέρος για να πας και απολαύσεις την ηρεμία του χωριού! Το δωμάτιο και το προσωπικό είναι φανταστικό!!
Stayed 1 night in Oct 2018

10/10 Excellent

FRANCOIS, CLAMART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
le calme a la montagne chambre spacieuse et confortable taverne certifiee cretan cuisine
Stayed 1 night in Oct 2018

6/10 Okay

David, Udine Italy

Disliked: Staff & service, room comfort
Mala Villa
Ambiente tranquillo abbarbicato sulle colline di Creta. Tortuosa la strada per arrivarci. La vista è meravigliosa ma parcheggiare su una strada in salita stretta è un impresa. Deludente il ristorante.
Stayed 3 nights in Sep 2018

8/10 Good

Adri, Verona, Italia

Liked: Property conditions & facilities
Luogo isolato
Bellissima struttura personale molto gentile. Abbiamo anche avuto la fortuna di partecipare ad una colazione organizzata da persone locali.... ma purtroppo è troppo isolata da tutte le infrastrutture. Noi avevamo l'auto e non avevamo difficoltà nello spostarci anche perché ci piace girare. Unica cosa negativa non c'è stato il servizio in camera con il cambio degli asciugamani e la stanza un po' troppo buia. Comunque giudizio positivo e ci ritornerei.
Stayed 3 nights in Jul 2018

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi met uitzicht op de vallei.
Zeer welkome ontvangst. Lekker avondeten. Mooi en gezellig terras. Het ontbijt was ook prima.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Ruime woning met prachtig uitzicht
Ik kom hier nooit terug.Ons huis nooit schoongemaak,niemand vroeg ons iets.koelkast deur kapot.1ste dag geen water.konden ze niets aan doen maar als het s,avonds niet had gefunktioneerd was ik vertrokken.ze zeggen mooie jacuzzi masr hadden 2 e dag geen warm water.Heb verschimmeld brood gekregen wel verontschuldiging over aangeboden.Het ontbijt was ik heel snel zat.Elke dag hetzefde iets typisch grieks bruin klef brood met tomatenspul kaas en olijven.dit wilden we niet maar krijgt ook niets anders joghurt of sapje of kaas of zoiets,geb.ei met tomaat eronder op boterham in totaal 4 sneetjes brood,jam honing en typisch griekse pannekoek met kaas en honing
Stayed 4 nights in May 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A refaire sans hésitation !
Nous avons passé 2 nuits au Mala Villa dans le but d'avoir une réelle expérience locale vs être toujours au milieu des touristes sur la côte. Expérience très réussie et que nous recommandons vivement et sans hésitation si vous souhaitez faire une halte en montagne dans un village typique avec des personnes très sympathiques et qui (à part pour le staff de l'hôtel qui parle un eu anglais) ne parlent que Grècque ! La vue sur la baie et mer au loin est magnifique et vous serez au calme pour votre séjour dans une chambre très confortable et spaieuse

10/10 Excellent

Sabine, Nersingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Wohnungen in einem ruhigen Bergdorf .
Tolle Unterkunft., sehr freundlicher Besitzer, leckeres Frühstück. Würden wir jederzeit wieder buchen.
Stayed 2 nights in Apr 2018

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Идеальное место для отдыха от суеты города!
Если Вы устали от города - точно стоит посетить Mala Villa! Здесь тихо и спокойно, горный воздух, много хвойных деревьев, во дворах растут апельсины, и питьевая вода течет из под крана. Номера просторные, чистые и светлые с большой ванной комнатой и балконом, с которого открывается вид на море. Очень здорово, что у отеля есть своя таверна . Да, такая замечательная, что мы все 10 дней отпуска кушали только в ней. Еда очень свежая, разнообразная и вкусная! Особого внимания заслуживают завтраки - они не реально вкусные! Ни где с таким удовольствием мы не шли на завтрак. Все как-то очень душевно. Ну и конечно, стоит заметить, что так много мы нигде не ели. Огромное спасибо Нико и его команде за гостеприимство и добрый прием. К ним хочется вернуться! Мы чувствовали себя как дома! До скорой встречи!
Stayed 9 nights in Dec 2017