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"Needs to do a better job of distinguishing itself from the other nearby Springhill Suites. I had called to get info about the airport shuttle (my main reason for choosing the hotel) and then booked online. I arrived to find they had a completely different schedule for the shuttle that meant I had to deal with a 5am taxi. I had not even known there were two of the same hotels nearby. It would not be difficult to have staff answering phones clarify by either asking if this is the address they are looking for, or making a similar statement. Left a sour taste in my mind when it comes to the brand. "

"Hotel is beautiful and the perch area is fun. However the bathroom towels are cheap motel towels and the bed sheets are bad too. "

"The swimming pool was in poor condition. The bottom part seemed stained. "

"Everything perfect "

"Previously, I frequented Embassy Suites properties because they were ideal for the business traveler. This is the first time I've been back more recently it has gone downhill. Although the suites are still spacious, they looked a little worn and dated. Room housekeeping was adequate, though they didn't take out the trash that was full of discarded food and paper plates. Staff was helpful, especially Patrick at the front desk. Biggest complaint was in the common areas. Breakfast buffet items was lukewarm. Often no more "real" dishes and glasses, just paper and plastic. The utensils were stored in containers eating side up and hundreds of of people were dipping their hands in them to grab forks spoons, etc. touching surfaces that would eventually enter others mouths. There also was no control to prevent non guest from mooching from the buffet as I saw people entering from outside in the morning and heading to the breakfast area. Embassy Suites still hosts a manager's reception but, again contrary to the past, everything served in plastic and paper plates. Only snacks were popcorn and chips. Common areas were left dirty for hours at the time, including the bathroom. The water fountain did not work. The pool was very cloudy. Admittedly we stayed into the holiday weekend, but the property was overrun with loud, noisy, uncontrolled children, which did not make the place conducive for us who were trying to work. I probably would not stay again."

"All good"

"We did not stay because the smell drugs and cigarettes. Plus my wife did did not feel safe. We found out that illegals and homeless people were being house there. The front desk refunded our money. We booked through hotel. Com "

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"Always good . Always clean and staff friendly. I literally book this hotel each time I visit Dc with my kids . And I will Continue to unless they close down. Perfect location near a lot of places you’ll like and need throughout your trip ‼️"