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Reviews of Redwood Hyperion Suites

2.5 out of 5
Redwood Hyperion Suites
815 NE 6th St, Grants Pass, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 0 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

catherine j

Bed is hard to get into because of a hole but comfortable once you get in. Only good for one person.
Stayed 1 night in Mar 2024

10/10 Excellent

ELI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chipper on 19 Dec 2023
We appreciate that

8/10 Good

Julianna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from RHSuites on 27 Sept 2023
Thank you :)

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th Birthday winery trip
Hotel was easy to find. Check in was quick and easy. Staff was friendly and quick to respond to a request. Bathroom remodel was nice. Was quiet during the evening/night. Removed cobwebs above the bed. Still some above the light closest to the closet.
Stayed 2 nights in Jun 2023
Response from RHSuites on 7 Jul 2023
Thank you for the review. We will work with housekeeping to check more thoroughly for cobwebs.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice relaxing location Grounds are nicely cared for. The beds could use a little updating though:(
Stayed 1 night in Jun 2023
Response from RHSuites Staff on 9 Jun 2023
We are glad that you enjoyed your stay here, sorry that the beds were not to your liking. But appreciate the comment and we will see what we can do for in the future, Thank You!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from RHSuites on 27 May 2023
Thank you for your review.

10/10 Excellent

lori

Stayed 1 night in Mar 2023
Response from Chipper on 3 Apr 2023
Thank you,

10/10 Excellent

darl

Stayed 1 night in Sep 2022
Response from Chipper on 28 Sept 2022
We appreciate it :)

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Redwood Hyperion Suites on 23 Aug 2022
Thank you for the great review :)

8/10 Good

Carrera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, super friendly and helpful staff, all was rather clean. My only complaint would be that the rooms are a bit outdated, and the beds were HORRIBLY uncomfortable. One of the 2 queen beds in the room even had a major dip in the middle of the bed and we sunk down in. Felt like we slept on a concrete floor. Time to upgrade!!
Stayed 1 night in Jul 2022
Response from Chipper on 26 Jul 2022
Thank you for this information, we will be getting that taken care of...We just don't sleep in our rooms, so we rely a lot on our guest feed back. So thanks.

8/10 Good

Garry, yreka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is vary nice
Stayed 1 night in Jul 2022
Response from RHSuites on 18 Jul 2022
Thank you :)

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2022
Response from Redwood Hyperion Suites on 13 Mar 2022
Thank you :) We hope to see you again in the future!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole place was beautiful highly recommend getting new beds
Stayed 1 night in Mar 2022
Response from Chipper on 3 Mar 2022
Thank you for taking the time out of your travels to leave us a great review. RHSuites Team

4/10 Poor

Gabe

Travelled with partner
Disliked: Property conditions & facilities
it waa 137 for a night in a hotel that was worth like 60 bucks, and on top of that they charge you a 200 dollar incidental charge up front.
Stayed 1 night in Sep 2021
Response from Chipper on 30 Sept 2021
We have always required a Security Deposit and that is noted when you book. Thank you, RHSuiites Staff

10/10 Excellent

Kathryn, Phoenix, Oregon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, felt like an oasis in the middle of town.
Stayed 1 night in Sep 2020
Response from Chipper on 16 Sept 2020
Thank you for the kind words and hope to see you again. Thank you, RHSuites Staff

10/10 Excellent

Kathryn, Phoenix, Oregon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was fast and friendly. The room was clean and inviting.
Stayed 1 night in Sep 2020
Response from Chipper on 10 Sept 2020
Thank you for the kind words on the review hope you stay safe. RHSuites Staff,

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from CHipper on 4 Aug 2020
Thank you

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can a motel be classy?
This little spot is understatedly classy. When you’re driving buy it looks like another motel but the rooms are spacious, clean and comfortable. Noting bougie, but definitely a classy little spot to stay.
Stayed 1 night in Jul 2020
Response from Chipper on 23 Jul 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quite, comfortable.
Clean, quiet, comfortable. Our room had a small patio. Plenty of space. Friendly staff.
Stayed 3 nights in Jul 2020
Response from RHSuites Staff on 16 Jul 2020
Thank you for the kind words about the property, hope that you will stay again. Thank you RHSuites Staff

10/10 Excellent

Nick

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great for price
Great location and nicely kept up would stay again
Stayed 1 night in Jun 2020
Response from Chipper on 30 Jun 2020
Thank you,

10/10 Excellent

cynthia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret in Grant’s Pass
This is Grant’s Pass best kept secret. Redwood Hyperion pays attention to detail when it comes to cleanliness. This was our 3rd visit to Redwood and it didn’t disappoint. The ground are nicely kept, friendly staff, quiet, good beds, etc. They are a family business, not a chain, and take great pride in their business
Stayed 1 night in Jun 2020
Response from Chipper on 24 Jun 2020
The GM really appreciates this response and we know the owner will too. Thank you so much and for willing to share how unique we are from all the others.

4/10 Poor

labear, Paso Robles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property w/ what should have been nice amenities. The pool, spa and ALL other property amenities where closed. Expedia should not EVER had taken this reservation since hotel was still in phase 1 opening. Even the hotel had stated upon our arrival that they just stopped taking resvervations due to complaints. Bottomline, even with all the above, this hotel is still only a $65 room w/ lipstick.
Stayed 1 night in Jun 2020
Response from Chipper on 21 Jun 2020
We have sent out notices to you when you booked, so you knew the prices were lowered due to Covid~19. Sorry you didn't get these messgaes.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Nice motel that looks like it would be a good family spot in the summer. Pet friendly room was decent, staff were nice. Good central location.
Stayed 1 night in Jun 2020
Response from Chipper on 16 Jun 2020
Thank you

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting.
Beautiful place. Only thing that wasn’t amazing, was the. mattresses...rolled to the middle.
Stayed 1 night in Jun 2020
Response from RHSuites Staff on 14 Jun 2020
Thank you for the kind words about the property, sorry that the bed was unconformable. RHSuites Staff

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Chipper on 8 Jun 2020
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
unfriendly staff
My check in was great and room was awesome considering the situation. Have wanted to stay here for over 16 years and glad we finally did, it was so peaceful and may possibly be a returning customer in the future. Only compliant is the next day the lady that was working was rude and acted VERY PUT OUT when asked any question as little as even asking for a few extra coffee packets.
Stayed 1 night in May 2020
Response from Chipper on 4 Jun 2020
Glad the room was good, and we are sorry to hear you felt put out, not sure what questions weren't answered and we have been handing out as much extra's as allowed with Covid~19.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that the ambience was very pleasing and the customer service was great as well. Check in was great and no issues going forth.
Stayed 1 night in May 2020
Response from CHipper on 28 May 2020
Thank you, hope to see you again.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel
I stayed here with my mother in law and daughter. We stayed during covid times, there was a lot modified, no breakfast, pool, gym. But it’s ok we really just needed a place to sleep. The property is beautiful!! Grants pass is a cute little town. Our room was bigger than most places so that was nice! Ac unit worked well and so did the heater. Beds could be more comfortable for sure.... not too excited about that. Otherwise it was a great place to stay. Staff was super friendly.
Stayed 2 nights in May 2020
Response from Chipper on 27 May 2020
Thank you

8/10 Good

Jared, Salem

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property that's been there since I was a kid. Someone put some love and money into it! Everything was great........Except! THE BEDS WERE ROCK HARD! I decided to get a hotel while in town instead of sleeping on my dad's couch that hurts my back. I could have saved the money because the couch is softer! Other than that it was great
Stayed 2 nights in May 2020
Response from Chipper on 26 May 2020
Thank you for the information, all of our beds are new! Sorry that they weren't soft for you.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The gas fire pit was not in operation or available to turn on and my request for a short one hour extension of the check out time from 11 to 12 was flatly and rudely denied. Not even granted in part.
Stayed 2 nights in Apr 2020
Response from Chipper on 14 Apr 2020
Thank you for understanding, the location of the fire pit is in the common pool/hot tub area; by CDC requirement and the Governor of Oregon we are not allowed to open this area. As far as the late check out not sure if you were willing to sign and pay for the late check out fee. Under normal times I am sure everyone is a lot better at understanding laws and regulations. Hopefully you could see why the rooms reflect that in the extremely discounted price for a room these days.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy we had some place nice to stay at a reasonable price.
Stayed 1 night in Apr 2020
Response from Chipper on 14 Apr 2020
Thank you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room and the grounds were nice. a slightly more liberal policy on breakfast would be nice. 9 am on a sunday morning and everything is already put away already.
Stayed 1 night in Mar 2020
Response from Chipper on 22 Mar 2020
Sorry about that but continental does close at 9am. We do alert all guest and it is posted on everything.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice well kept property. Spacious rooms and beautiful grounds.
Stayed 1 night in Mar 2020
Response from RHSuites on 15 Mar 2020
Thank you and look forward to your next visit

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Grants Pass
This was kind of a staycation since we live about 30 miles away. The desk clerk was very nice, friendly and helpful. He went out of his way to make sure we knew where the room was. The room was clean and had everything we needed. The beds were pretty firm & we generally like a softer bed, but it was fine. (To management: an idea i thought of was to have one softer bed and one firmer bed in the rooms with 2 beds). Even though it was a Saturday night, the hotel was very quiet. The bedding was warm, the shower had good pressure. They gave us plenty of soaps. The grounds are really pretty amd very relaxing. A gery nice stay. Thank you.
Stayed 1 night in Mar 2020
Response from Chipper on 10 Mar 2020
Thank you from the RHSuites Staff

8/10 Good

Peters, Apopka, FL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property has easy access to both one way traffic streets allowing safe entry and exit. Despite its location to the Historic town center it is quiet with pleasing landscaping to give an outdoorsy feeling. Our stay was from a Sat to Thu during the off season when reduced staff and amenities limited the full use of facilities. Wake up service was not provided via room telephone and the provided alarm clock was complicated to use. Not a pleasant situation for making an early morning flight out of Medford.
Stayed 1 night in Mar 2020
Response from RHSuites on 8 Mar 2020
Thank you for staying with us. Please let Front Desk know you want a wake up call and we can provide that for you.

10/10 Excellent

Paul, Whidbey Island, WA

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is the best place I ave stayed in Grants Pass having made four trips there in the past 18 months. On th exterior, it has esthetic grounds and good-ample parking near your room. My room was up-to-date as to furnishing and everything was very clean. This is the place I will continue to use when staying overnight in Grants Pass.
Stayed 1 night in Feb 2020
Response from RHSuites on 22 Feb 2020
Thank you!! :) We look forward to seeing you again. Have a great day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic, staff was extremely helpful and accommodating, property is absolutely stunning and rooms were very clean and nice.
Stayed 1 night in Oct 2019
Response from Front Desk, RHSuites on 3 Nov 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Cindy on 18 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reserve directly from the motel. Expedia charges 20% more and more on taxes!
Stayed 1 night in Jun 2019
Response from Staff on 10 Jun 2019
We hope your stay was enjoyable. Front Desk Staff