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Reviews of Hotel Eulenhof

3 out of 5
Hotel Eulenhof
Hof Eulendorf 2, Gransdorf, Rhineland-Palatinate

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a farming area. Hosts were very welcoming and had all manner of amenities available. Would definitely recommend!
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very poor customer service! I showed up at 9:30 pm to check in and entered the lobby to the front desk. Long story short, I was stuck waiting in the lobby with no sign of anyone until 11pm. Eventually I had to contact Expedia, they called and received no answer. After a while, they were able to get a hold of the owner and he finally came out. He walked into the lobby and looked angry. I said hey, and he said hey back, but in an pissed off way. I said I have a booking and he says “oh yeah, what’s your name?” (again in anger) I said my name and he grabbed the key card and started stomping off to the room.. .. so I followed… On the way up the stairs I said I had been waiting since 9:30, and he replied in a rude tone “I don’t speak any English”. We got to the room, he opened the door, passed me the card and walked away angrily. If it wasn’t already past 11pm and I would have just left. I did not want to stay there. I can’t believe a hotel owner would treat his guest like this. I was unhappy about the long wait when I arrived, but I could understand if he was busy doing something, but then to be treated like that once he did show up. Unbelievable. I slept, and left as soon as I woke up. I paid for breakfast with the booking, but just left. Extremely poor customer service!
Stayed 1 night in Jun 2023

8/10 Good

Becky

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Charming
Room had everything you needed. Decor is full of character! I was uncertain about the fleecy bedding, but it was very comfortable. The fridge was small (hold 4 cans) and quite noisy. The heating consisted of a fan heater, but was adequate. Very clean. Usb port in bedside light. Decent shower. Nice and quiet. Beware! no lift, and a spiral staircase. Reception Didn’t speak any English and I don’t speak German but we got by 😊. Food smelled good but did not use the restaurant at all on this occasion.
Stayed 2 nights in Apr 2023

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ganz wunderbar und vor allem wirklich sehr sauber
Stayed 1 night in Oct 2023

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and authentic hotel. Very kid friendly and amazing kind staff. Good box spring beds. We stayed one night with our two kids (3 and 6 years old) on our way to Italy. I think they will remember this place for the rest of their life. We will be back!
Stayed 1 night in Oct 2023