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Reviews of Pomeroy Hotel & Conference Centre Grande Prairie

3 out of 5
Pomeroy Hotel & Conference Centre Grande Prairie
11633 100th Street, Grande Prairie, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1011 reviews" "
Rating 8 - Good. 306 out of 1011 reviews" "
Rating 6 - Okay. 107 out of 1011 reviews" "
Rating 4 - Poor. 41 out of 1011 reviews" "
Rating 2 - Terrible. 30 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tyson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Zarah on 27 May 2024
Dear Jacqueline,Thank you for the perfect review! We are delighted that you enjoyed your stay with us and look forward to hosting you again in the future.Warmest Regards,Zarah

8/10 Good

OLUWATOMISIN

Liked: Cleanliness, staff & service, property conditions & facilities
They have free cab rides to the airport
Stayed 2 nights in May 2024
Response from Zarah on 27 May 2024
Dear Oluwatomisin,Thank you so much for your review! We are happy to hear that you enjoyed your stay with us and you appreciate the free cab to the airport. If there is anything we can do to make your next visit 5/5, please let us know!Warmest Regards, Zarah

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Zarah on 27 May 2024
Dear Paul,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! If there is anything we can do to make your next visit 5/5, please let us know! Warmest Regards, Zarah

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Trff
Stayed 1 night in May 2024
Response from Zarah on 24 May 2024
Dear Travis,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zarah on 24 May 2024
Dear Steve,Thank you for the perfect review! We are delighted that you enjoyed your stay with us, and we look forward to welcoming you back soon!Warmest Regards,Zarah

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to the mall and has lots of parking to choose from, awesome staff and food services that they offer.
Stayed 3 nights in May 2024
Response from Zarah on 21 May 2024
Dear Paul,Thank you so much for taking the time to share your positive experience at the Pomeroy Hotel Grande Prairie. We are delighted to hear that you had a great stay with us! We are also pleased that you found our staff to be friendly and enjoyed our amenities. Thank you again for your kind words and we look forward to welcoming you back soon!Warmest Regards,Zarah

10/10 Excellent

shawna, Armstrong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Clean and the staff were helpful and friendly. Breakfast was the best we’ve seen yet. Clean, delicious and lots of options!!
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Shawna,Thank you so much for the amazing review! We are so pleased you enjoyed your stay and that the breakfast was the best you have seen! We pride ourselves on ensuring our guests have a most excellent stay and look forward to hosting you again in the future.Sincerely,Nicole Sullivan

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and myself were here for our 5-year anniversary. Staff heard this and surprised us with bringing up a cake and card. Very attentive staff.
Stayed 1 night in May 2024
Response from Zarah on 19 May 2024
Dear Lorne,Thank you for taking the time to share your positive experience at the Pomeroy Hotel Grande Prairie. We are thrilled to hear that you appreciate our staff and enjoyed our simple yet thoughtful present to you. Thank you again for your kind words and Happy Anniversary from all of us!Warmest Regards,Zarah

10/10 Excellent

Arlene, Summerland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zarah on 20 May 2024
Dear Arlene,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Bonnie, Amherst

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady working on the front desk was wonderful! If you ever get to meet Bhumika you will know it. She is a caring person who goes above and beyond. Thank you Bhumika.
Stayed 3 nights in May 2024
Response from Zarah on 21 May 2024
Dear Bonnie,Thank you so much for taking the time to share your positive experience at the Pomeroy Hotel Grande Prairie. We are delighted to hear that you had a great stay with us and thrilled that you had a wonderful encounter with Bhumika. We work really hard to give our guests the finest experience possible, so this is truly rewarding to hear. We’ll definitely let her know and it will surely make her day! Thank you again for your kind words and we look forward to welcoming you back soon.Warmest Regards,Zarah

6/10 Okay

Archi

Business traveller
Nothing
Stayed 2 nights in May 2024
Response from Zarah on 18 May 2024
Dear Archi,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! If there is anything we can do to make your next visit 5/5, please let us know! Warmest Regards, Zarah

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay great food just a great experience
Stayed 1 night in May 2024
Response from Zarah on 13 May 2024
Dear Brian,Thank you for taking the time to share your experience at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe and the service was great. I highly recommend this hotel
Stayed 3 nights in May 2024
Response from Zarah on 11 May 2024
Dear Natalie,Thank you so much for taking the time to share your experience at the Pomeroy Hotel Grande Prairie. We are pleased to hear that you felt safe during your stay and found our service great. Thank you also for highlighting the cleanliness of our hotel. We look forward to welcoming you back soon!Warmest Regards,Zarah

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities
The restaurant “The Office” was so good and the server was so polite and nice. I had the pork tenderloin and the cherry Demi glaze was so good, and to top it off I had the Rum Carrot Cake for dessert it was fantastic
Stayed 1 night in May 2024
Response from Zarah on 9 May 2024
Dear Justin,Thank you so much for taking the time to share your experience at the Pomeroy Hotel Grande Prairie. We are delighted to hear that you had a great stay with us! We are also pleased that you enjoyed dining at The Office restaurant and found our staff to be friendly. If there is anything we can do to make your next visit 5/5, please let us know!Warmest Regards,Zarah

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zarah on 9 May 2024
Dear Willie,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Justin

Stayed 1 night in May 2024
Response from Zarah on 27 May 2024
Dear Justin,Thank you for the awesome 5/5 review! We are so delighted you had a perfect stay and look forward to seeing you again on your next visit to the city!Warmest Regards,Zarah

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was really good! Huge selection and was delicious.
Stayed 2 nights in May 2024
Response from Zarah on 7 May 2024
Dear Chelsea,Thank you so much for taking the time to share your experience at the Pomeroy Hotel Grande Prairie. We are delighted to hear that you had a great stay with us! We are also pleased that you enjoyed our breakfast. Thank you again for your kind words and we look forward to welcoming you back soon.Warmest Regards,Zarah

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay once again. Great location. Will be back for sure.
Stayed 2 nights in May 2024
Response from Zarah on 7 May 2024
Dear Jeff,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

8/10 Good

Cherice

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here on numerous occasions and has NEVER disappointed!! Thanks for staying consistent and a great place to stay!!
Stayed 1 night in May 2024
Response from Zarah on 7 May 2024
Dear Cherice,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon! If there is anything we can do to make your next visit 5/5, please let us know! Warmest Regards, Zarah

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Pomeroy Hotel for three nights, and I must say, I loved every bit of it! From the comfortable rooms to the excellent service and amenities, my experience was fantastic. The staff were friendly and attentive, making sure I had everything I needed throughout my stay. Overall, it was a delightful experience, and I would highly recommend this hotel to others.
Stayed 4 nights in Apr 2024
Response from Zarah on 30 Apr 2024
Dear Abhishek,Thank you so much for taking the time to share your experience at the Pomeroy Hotel Grande Prairie. We are delighted to hear that you had a great stay with us! We are also pleased that you found our staff to be friendly and enjoyed our amenities. Thank you again for your kind words and we look forward to welcoming you back soon.Warmest Regards, Zarah

10/10 Excellent

Graham

Stayed 1 night in Apr 2024
Response from Zarah on 19 May 2024
Dear Graham,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay fairly quiet, stayed on the executive floor. They have extra amenities in the lounge. It was a good stay. We will stay again.
Stayed 2 nights in Apr 2024
Response from Zarah on 29 Apr 2024
Dear Lisa,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zarah on 29 Apr 2024
Dear Vincent,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! If there is anything we can do to make your next visit 5/5, please let us know! Warmest Regards, Zarah

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from Zarah on 15 May 2024
Dear Shannon,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

6/10 Okay

Levi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff on check in was not friendly. Other than that facility was very good
Stayed 2 nights in Apr 2024
Response from Zarah on 21 Apr 2024
Dear Levi, Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future!It is unfortunate to hear that our front-desk staff was not welcoming. I will reach out to our front-desk supervisor about your concern and make sure our staff has continuous coaching on how to deliver the best possible customer service. We hope you will consider staying with us again, allowing us another chance to deliver on a more satisfying experience. Warmest Regards,Zarah

6/10 Okay

ShawnaLee, High Level

Travelled with group
Room smelled like it had been smoked in.
Stayed 3 nights in Apr 2024
Response from Zarah on 16 Apr 2024
Dear Shawna Lee,Thank you for taking your time to provide your feedback for your recent stay at the Pomeroy Hotel. We’re sorry your experience didn’t match your expectations. I will raise your concern to our upper management right away! We hope to make your next visit 5/5. Warmest Regards, Zarah

10/10 Excellent

Jodi

Stayed 1 night in Apr 2024
Response from Zarah on 7 May 2024
Dear Jodi,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dean on 11 Apr 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely helpful
Stayed 1 night in Apr 2024
Response from Tayler on 11 Apr 2024
Dear Sherry,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Beautiful property, delicious breakfast.
Stayed 1 night in Apr 2024
Response from Tayler on 11 Apr 2024
Dear Cory,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,

10/10 Excellent

kennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Tayler on 11 Apr 2024
Dear Kennie,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,

8/10 Good

Cory Tait

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Cory,Thank you so much for reviewing our hotel on Expedia and sharing your feedback. We are happy that you enjoyed the location and had a good stay. We hope to see you again shall you be visiting the area.Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Richa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was surprisingly nice on the inside and the rooms were clean and comfortable. Breakfast offerings were lovely!
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Richa,We are so delighted you had a great stay with us and appreciate you taking the time to share your feedback. It is great to know the breakfast was so great and the rooms were clean! We hope to see you again shall you be visiting the area,Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Tayler on 6 Apr 2024
Dear Don,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,

8/10 Good

Echo

Travelled with partner
Disliked: Cleanliness
The only issue was the room had dirty towels in the bathroom from a previous stay, so was unsure about the room actually being clean. Also there was no tv remote.
Stayed 2 nights in Mar 2024
Response from Tayler on 6 Apr 2024
Dear Echo,Thank you for your honest feedback! It is deeply unfortunate to hear about your experience with your stay. I hope that once you reached out to front des, they were able to assist with any issues. I will be following up with housekeeping to ensure there is no repeat incident. We hope to see you in the future!Thank you,Tayler

10/10 Excellent

Nitsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right next to the mall and centrally located. Free buffet breakfast was good each morning we stayed. It had a vast selection to choose from. Clean rooms, mattress could use replacing was the only criticism my husband had. We would stay again.
Stayed 2 nights in Mar 2024
Response from Ashley on 5 Apr 2024
Hello Nitsie,Thank you so much for providing us your feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We are glad to see you had an enjoyable stay and enjoyed our breakfast!We hope you see you again in the near future!

10/10 Excellent

shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Ashley on 5 Apr 2024
Hello Shane,Short and to the point! I love to see that you had a great stay with us, and we hope to welcome you again if you shall return to Grande Prairie.Thank you,

6/10 Okay

Trevor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was alright, found some old blood stains on the comforter and on the wall. With some crums hidden behind the tables
Stayed 3 nights in Mar 2024
Response from Ashley on 5 Apr 2024
Hello Trevor,Thank you for providing your feedback for your recent stay at the Pomeroy Hotel. I do apologize that the cleanliness of your room did not met your expectations, and ours at that! I will discuss this with our housekeeping manager straight away.We do hope on your next visit to Grande Prairie you will reconsider staying with us again to make up for this stay.Thank you,

8/10 Good

Lee Anne

Travelled with partner
Staff is wonderful
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Lee Anne, Thank you so much for the great review and acknowledging how wonderful the staff are. I will be sure to share this with them!Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I most always choose this hotel while overnighting on G.P. Although this past time i arrived late at night and i found the front desk lady to be somewhat rude while i was checking in.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Rowena,Thank you so much for the great review and we re delighted you had a great stay. My apologies for the night staff coming across rude and I will be sure to address this with the team. We appreciate all feedback from our guests. Have a wonderful week.Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Cody

Stayed 1 night in Mar 2024
Response from Zarah on 20 Apr 2024
Dear Cody,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice a quiet. I had a good sleep.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear J,Thank you so much for the perfect review! We are so happy to know you enjoyed your stay and that you had a great night sleep. We look forward to seeing you again when visiting the city.Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room beside busy noisy road..
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Colin,Thank you for the great rating on your recent stay. I am very sorry that the road noise was so loud for you. We do always have ear plugs at the Front Desk shall you ever have any issues in the future! Thank you again!Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

MAGGIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Maggie,Thank you for the awesome review! So happy to know your stay was great! SincerelyNicole SullivanGeneral Manager

10/10 Excellent

Zak

Stayed 1 night in Mar 2024
Response from Zarah on 17 Apr 2024
Dear Zak,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon! Warmest Regards, Zarah

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Jack,Thank you for the amazing review! So happy to know your stay was a 5/5! We look forward to seeing you again on your next visit!Sincerely,Nicole SullivanGeneral Manager

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean room, friendly staff, excellent restaurant. We will definitely return here on our next visit to Grande Prairie.
Stayed 2 nights in Mar 2024
Response from Tayler on 27 Mar 2024
Dear Francis,Thank you for choosing the Pomeroy Hotel! I am delighted to see that you enjoyed your stay with us and we cannot wait to welcome you back again.

6/10 Okay

Jami Lyn

Stayed 2 nights in Mar 2024
Response from Tayler on 28 Mar 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! If there is anything we can do to make your next stay 5/5 please let us know!Warmest Regards,

8/10 Good

Christa

Business traveller
Liked: Cleanliness, staff & service, amenities
The nice things are restaurants in the hotel, soaker tub, being right by the mall and close to Timmy’s and McDs. The things that were not great were the hot tub was broken and I had to remove the microwave from the cabinet to use it because it was not plugged in.
Stayed 1 night in Mar 2024
Response from Tayler on 26 Mar 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time. I do apologize that we did not have Hot Tub functioning during your stay. Warmest Regards,