Search Family-Friendly Hotels in Grand Rapids

"I was impressed that they served a mini omelette…never had that anywhere else. Also, there was a large variety of breakfast choices. The room was crisp and clean too!"

"Arrived late due to airport delays and there was no staff to check me in. Napped in the lobby for about an hour before anyone showed up. Confirmed a later check out time and was woken by housekeeping and then the front desk 5 minutes later. Rundown building and equipment. Absolute trash service and amenities. "

"Thank you for taking care of us the night before my dad surgery. Great people, great place! "

"Very comfy beds "

"Clean. Friendly staff"

"I HAD TO MOVE THE MATTRESS TO FIND MY EAR BUD. THERE WERE HOLES FROM OLD OUTLETS NOT COVERED AND DUST AND COBWEBS, THE ROOM HAD A HOLE IN THE WALL, THE BATHROOM HAD COBWEBS IN THE LIGHT FIXTURES, THE TUB WAS PEELING, THE PAINT WAS BUBBLE AND TORN ON THE CEILING IN THE BATHROOM, THERE WAS A HANDICAP SHOWER CHAIR IN THE BATHROOM WHICH WE DID NOT REQUEST AND IT HAD HAIR LEFT ON IT. HOT WATER IN THE SINK WAS WEAK, SHOWER PRESSURE WAS AVERAGE, BUT THE SHOWER HEAD WAS PLACED TO LOW TO COMFORTABLY SHOWER. BREAKFAST WAS AS ADVERTISED A BASIC CONTINENTIAL BREAKFAST. THE SHEETS WERE CLEAN BUT HAD HOLES IN THEM AND THE BLANKET WAS ALSO CLEAN BUT HAD STAINS. THE GIRL WHO CHECKED US IN WAS GREAT. I DON'T EXPECT PERFECTION AT A CHEAP HOTEL, BUT I DO EXPECT IT TO BE CLEAN EVERYWHERE AND PROPERLY MAINTAINED FOR GUEST SAFETY. ROOM ALSO HAD A MINI FRIDGE AND MICROWAVE WHICH WAS NICE TO HAVE. COULDN'T COMMENT ON ANY OTHER AMENITIES WE DID NOT USE THE WORK OUT ROOM OR POOL. "

"Didn't seem worth the premium. Kind of a tired property, bath drain broken, no free breakfast."

"Everything was great"

"My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles. While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again. "