Search Spa Hotels in Grand Mound

"The stay was good, not great. You have to contend with lots of train noise and our room backed directly to the elevator shaft and all you could hear was the elevator noises and trains. There was 1000 kids there but as a travel ball parents, I was used to this. Keys stopped working after half a day but the staff were friendly. "

"Great location near restaurants. Family suite was perfect setup for our family of four: king bed and two queen beds. Breakfast was convenient, and Matt who worked in the breakfast room gave great service and was a delight to talk to. Thanks!"

"Our room was not ready still at the check in time of 4.00 pm! Once we finally were able to to check in we had to call the front desk for towels and coffee that was not restocked! They use top sheets on the bed as a bottom sheet and we got our feet stuck in the sheets throughout the night! We were supposed to have a double head shower but only half of the shower worked, and when we complaied at check out we wete told, or sorry we knew it wasnt working correctly! Then why werent we told this at check in? For a room (siluite) that costs $ 250.00 a night the entire shower certainly should have been working! We have stayed here before, and it was great! This time the service was completely subpar, and if your room isnt ready to check into at 4.00 pm there is an issue for sure! Then it wasnt even stocked fully when we checked in and management was not helpful! The casino was fun, but honestly the hotel part this time was very disappointing!"

"It was a decent hotel but it was under construction when we got there and there was no clear indication of that during the booking process "

"forgot item and staff was helpfull with lost and found"

"A clean and spacious room. Checked in late and was greeted by friendly front desk."

"They have great laundry facilities, but price is too high and fitness equipment doesn’t work. Also, not very clean."

"I brought my granddaughter and a friend for 3 nites, both 12 years old! ! They had a great time! I felt very safe letting g them do the wand experience without my supervision! They had a blast! I so purchased a package for $399, think , that included endless sodas in 2 special cup, endless popcorn, 2 cups of candy, the Minager experience for2, and $100 food credit… can’t remember what else, but anyway they did IT ALL, and had a blast! They loved the water slides, wave pool, and hot tubs! We reserved a table by the Wave pool for 1 day, which included a large pizza…PERFECT! You guys have this really dialed in! Well worth what I spent! Thanks so much! Btw, we did have one little hiccup… my grandie’s guest’s mom had a new barhing suit to be sent to her on Saturday! We went to the registration who told us 3 different times that it had not arrived!. We finally showed the manager at registration the email from Amazon that it had been delivered! Finally the manager at the time, Jay, I think, looked at the email from Amazon, and went to investigate himself! He found the missing package, Wahoo!!! Then about 20 minutes later I received a very kind text from him apologizing and he offered to boat for our breakfast the next morning! WOW! Well done GWL!! "

"Room was very clean and on top of that customer service was great."