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Checked in with Vickie and she was friendly and helpful. Got us a nice quiet room away from the pool. Room was clean and well stocked, bathroom is a little small. Breakfast area is a little cramped, but we enjoyed the offerings. I’d stay again
Richard
Stayed 1 night in May 2024
Response from Bonnie on 26 May 2024
Hello Richard, Thank You for the great review and feedback we appreciate your business
Our room had a VERY overwhelming smell of smoke. I specifically ordered a room that said non-smoking. The lady at the front desk was VERY nice and friendly and even came to the room to smell. She said that she agreed with us and that the room must not have been ozoned after the last people had smoked in there. They did not have another room available and due to my allergies we had to leave. I am assuming that since the hotel could not provide us with a smoke free room that we will be reimbursed for our stay. I want to once again mention that the lady at the front was very nice, helpful and took the situation seriously. I appreciate that but she could not authorize the refund so I am hopeful that Expedia will be able to take care of this for me.
Theresa
Stayed 1 night in May 2024
Response from Bonnie MGR on 19 May 2024
Hello Theresa, We are very sorry for the inconvenience , please except our apologies and we have gave you a full refund . and hope you will return ..thank you
Our door would not lock. Anyone could walk in at anytime. We told the front desk about it. All they said was they could watch our room while we were gone. This was not acceptable. We got moved to a room with only 1 queen bed. Paid and booked a room with 2 queen beds.
Chris
Stayed 1 night in Apr 2024
Response from Bonnie on 28 Apr 2024
Hello Chris, we are sorry for the inconvenience ..I did offer to watch your room while i did the repairs on the door or you could move to another room so you would not be inconvenienced .I also issued you a refund of the cost difference between room types as promised.
The room was a little on the small side, especially the bathroom, but we were there for one night only and the price was very reasonable and the room was very clean. The beds were very comfortable. We slept in so we missed breakfast.
Debra
Stayed 1 night in Apr 2024
Response from Bonnie on 21 Apr 2024
Hello Debra. Thank You for the awesome review and feedback. we appreciate your business and hope to see you again
Always a great stay at this hotel. Staff is very attentive to the needs of their guest…we will be back to stay for two more nights in a couple of weeks!!!
Deborah
Stayed 2 nights in Feb 2024
Response from Bonnie on 26 Feb 2024
Hello Deborah, Thank You for the awesome feedback and review. see you soon
Response from The Staff at SureStay Plus GI on 6 Nov 2023
Hello Henry, We appreciate you taking the time to review our hotel and hope to see you again soon.Have a wonderful day
10/10 Excellent
thomas
1 Nov 2023
Liked: Property conditions & facilities
thomas
Stayed 1 night in Oct 2023
Response from SureStay Plus by Best Western on 2 Nov 2023
Thank you so much for you review! We are delighted you enjoyed your stay with us!We look forward to seeing you in the future!SureStay Plus by Best Western
Response from SureStay Plus by Best Western on 24 Oct 2023
Thank you so much for you review! We are delighted you enjoyed your stay with us!We look forward to seeing you in the future!SureStay Plus by Best Western
The entry door to the BACK parking lot was not Locke d and non-functional. Even worse when I gazed around the room this morning I saw a wall mount for a smoke detector but NO DETECTOR. From a safety inspection standpoint this would be a low probability event with possible lethal / deadly consequences. I'll not be back
Thomas
Stayed 1 night in Oct 2023
Response from Bonnie on 19 Oct 2023
Hello Thomas, We are sorry you did not enjoy your stay with us .and we will look into that issue. Have a great day.
This is a pretty good place considering the price. Very clean and quiet. Staff is friendly. Breakfast is so-so with heated up omelets, sausage, biscuits and gravy. I was looking for non meat and cheese options so I was happy to get Raisin Bran and bananas. Room is small but ok for an overnight on the way west.
Vicki
Stayed 1 night in Aug 2023
Response from Bonnie on 19 Aug 2023
Hello Vicki, Thank You for the great review and feedback!! Hope to see you again soon
Very disappointed that there are no elevators.
This is an older property that has had a lot of paint and cosmetic things done to it. It is not the most modern property. Shower/toilet area is very small. Room was nice and clean. Very obvious that it was recently renovated. Breakfast was average. It was acceptable for the price. I just wish they would have stated that it is a 2story property without elevators.
Damian
Stayed 1 night in Aug 2023
Response from Bonnie on 15 Aug 2023
Hello Damian, Thank You for your feedback it is very important to us. We appreciate your business
8/10 Good
Laura
12 Aug 2023
Laura
Stayed 1 night in Aug 2023
Response from Bonnie on 1 Sept 2023
Hello Laura, Thank You for the awesome review! We appreciate your business
10/10 Excellent
Anthony
11 Aug 2023
Anthony
Stayed 1 night in Jul 2023
Response from Bonnie on 13 Aug 2023
Hello Anthony, Thank You for the awesome review and for being a great guest !!
10/10 Excellent
Marv
9 Aug 2023
Marv
Stayed 1 night in Aug 2023
Response from Bonnie on 29 Aug 2023
Thank You for taking the time to review our hotel we appreciate your business
6/10 Okay
Eric
8 Aug 2023
Liked: Cleanliness, staff & service
Eric
Stayed 1 night in Aug 2023
Response from Bonnie on 12 Aug 2023
Hello Eric .Thank You for staying with us We appreciate the review
It is a few miles off the freeway, so not super convenient for someone just passing through on I-80, as we were.
Front desk person was very nice, and facility is in good condition.
Roy
Stayed 1 night in Jul 2023
Response from Bonnie on 26 Jul 2023
Hello Roy, Thank You for the awesome review and feedback! We appreciate your business
6/10 Okay
Loree
24 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Loree
Stayed 1 night in Jul 2023
Response from Bonnie on 26 Jul 2023
Thank You for your review. we appreciate you staying with us