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Reviews of Island Inn

2 out of 5
Island Inn
2311 South Locust St, Grand Island, NE

Reviews

6.4
Rating 10 - Excellent. 76 out of 418 reviews" "
Rating 8 - Good. 128 out of 418 reviews" "
Rating 6 - Okay. 87 out of 418 reviews" "
Rating 4 - Poor. 54 out of 418 reviews" "
Rating 2 - Terrible. 73 out of 418 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sheryl, Omaha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book. The photos are not current. The door to our room had clearly been kicked in at some time in the past, with a sloppy insecure repair. Signs at reception reflect that they clearly have problems with “locals”…perhaps a red light at the front of the building would be appropriate. I’ve never left a hotel after checking in…I did this time. Very surprising that Expedia would allow them to advertise…
Stayed 1 night in Mar 2024

2/10 Terrible

Brent A

Disliked: Cleanliness, staff & service, property conditions & facilities
I am 53 years old and have stayed in many hotels. I usually look for cheaper, economy hotels cuz I am only there to sleep usually going to casinos or races etc. I usually find something reasonable, nice, and clean. I didn't touch a thing in this one. Left without a shower, had to ask for a pillow, no smoke alarm, just wires, and had to come home feeling like I had to wash everything,everything.
Stayed 1 night in Mar 2024

2/10 Terrible

gerald wilson,richard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i checked out as early as i could and went to a different hotel
Stayed 2 nights in Mar 2024

8/10 Good

Ulises

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I understood with the price that this wouldn't be the most updated property. However the upkeep was pretty bad with stains on the walls and ceilings, missing vents, and trash in the hallways. The smell of the hallways was pretty bad, but the room wasn't terrible. Surprisingly, these were not the worst parts of this hotel. The Island Inn is very unsafe. Staff are not there at night, and one of the nights staying there the police had to be called because multiple people were fighting in the hallway after midnight. My friends and I were all woken up to the fighting outside our door. The police were called by other guests. The officers had to knock on doors to find the people because there were no staff there to tell them where the problem was coming from! There is no secure entrances into the hotel, anyone can just walk in at any time of the night and cause a disturbance. Please spend the extra money somewhere else. I can deal with outdated, however safety is a HUGE concern here. If you choose to stay here, Good luck getting sleep with all the commotion at this hotel. This could all be solved of the hotel was staffed, and locked down properly.
Stayed 2 nights in Feb 2024

4/10 Poor

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024

8/10 Good

Donald

Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The owner and employees were professional and friendly!
Stayed 2 nights in Jan 2024

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service.
Stayed 1 night in Sep 2023

4/10 Poor

Alan

Stayed 2 nights in Sep 2023

2/10 Terrible

Hyrum

Travelled with family
Made a reservation online about 2 weeks before. Showed up the night of at about 12:00 a.m. and the office was locked, no one was there. There was a “sold out” sign on the door. There was also a number on the door that we called a couple times but no one answered. We ended up getting a a room at a different hotel just south. Very unimpressed.
Stayed 1 night in Sep 2023

2/10 Terrible

Larry

Stayed 1 night in Sep 2023

8/10 Good

Darren, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Staff was ok. When checked in the guy didn’t say 2 words to me. A lot of food options around but mainly fast food. Room was clean, comfortable. Really didn’t have an issue with anything just didn’t feel welcome on checkin.
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023

4/10 Poor

Sarah

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty floor and sheets, no security lock and smells so bad.
Stayed 1 night in Jun 2023

10/10 Excellent

Albertus

Liked: Cleanliness, staff & service, property conditions & facilities
The property inside was a littelbit old, but good enouf for to sleep
Stayed 3 nights in Jun 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
No staff, everything was locked. Couldn’t check in or get a room. Had to keep driving through the night until I got home
Stayed 1 night in Jun 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Reasonable
Facility is old, but the room was clean. Television didn't work. Reasonable for the price.
Stayed 1 night in Jun 2023

2/10 Terrible

rochelle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stong unpleasent odor, food left in cabinet, door had been forced open and poorly corrected, totally unsafe for single female
Stayed 2 nights in Jun 2023

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay . Fair price. We would stay again.
Stayed 1 night in May 2023

6/10 Okay

Ron

Stayed 1 night in May 2023

8/10 Good

MyLien

Stayed 3 nights in Apr 2023

2/10 Terrible

Brian

Stayed 1 night in Apr 2023

6/10 Okay

Lori

Travelled with partner
Disliked: Property conditions & facilities
The property was clean, but needs repairs and updating. Stayed in 2 rooms, refrigerator was not working and the heater in the other room was not working. They had little heaters plugged into wall, they did work very well.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Did not stay. Not even up to 1 star standard. TV was on when I got to the room which had a space heater going and was easily 90 degrees in the room. The unit heater/ac unit was unplugged and all the buttons were missing. I also noticed a small toy on the floor when I came in. Tried to turn the lamp on, but the bulb was missing. Went to check out the bathroom next. The cover to the overflow valve on the tub was barely hanging on. The ceiling had cracks all over, and the bathroom light was hanging down and missing a few parts. Really started to rethink my stay stay. Next I thought I'd check the mattresses. Found a curly hair on the pillow. Not sure if it was pubic, but either way. . . gross. Also found two bugs(alive) on the pillow. This was too much. I couldn't stay here. Next, I found out that I had been charged twice for the room. The manager claimed I didn't tell him that I had reserved a room ahead of time(I did) so I was charged for the initial reservation AND the new room charge. Unbelievable. After going back and forth for a bit he pulled $60 cash out of an envelope to reimburse me. Worst hotel experience of my life. Please, do yourself a favor. AVOID THE ISLAND INN !!!
Bathroom light.
Tub overflow valve
Lamp. . . . minus a bulb.
Heater/AC unit
Stayed 1 night in Feb 2023

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet

6/10 Okay

wade

Heater blew cold air. Sink wouldn't drain. Not a cozy stay.
Stayed 1 night in Nov 2022

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Ryan

Stayed 1 night in Sep 2022

10/10 Excellent

Philip

Stayed 1 night in Sep 2022

2/10 Terrible

Catherine

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This property was extremely dirty. The room key we were first given had somone else's stuff in it. The air conditioner did not work in the next room and there was mold in the fridge. The manager was extremely rude and was afraid to come talk to us. She threatened to call the cops on us over speaker phone that her staff was holding because he needed help, all i wanted was a refund and for her not to charge my card for the following day. Manager was horrible to her staff and would not help him when he asked. It took about an hour to get checked in and another hour to deal with getting a refund, manager kept us waiting because she didnt want to deal with the issue, I was getting extremely irritated by the end. If you care about your own wellbeing don't stay at this location.
Stayed 1 night in Sep 2022

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The location was very convenient to gas stations and restaurants.
Stayed 1 night in Jul 2022

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and will be back. Clean and in good order. Large, comfortable room and great pricing. Highly recommed!
Stayed 1 night in Jun 2022

8/10 Good

Dave

Stayed 2 nights in May 2022

2/10 Terrible

William

Stayed 1 night in May 2022

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Last minute called and had room.
Stayed 1 night in Apr 2022

2/10 Terrible

Trent

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserved two beds only one bed and dirty
Stayed 1 night in Apr 2022

2/10 Terrible

Thomas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property was run down to paint on walls to toilet paper holder not being able to hold the roll. This place should be closed. Lobby floor looks like it has not been cleaned in months.
Stayed 2 nights in Apr 2022

8/10 Good

Donald

Stayed 1 night in Apr 2022

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean at sll
Stayed 1 night in Apr 2022

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon opening my room door, I was overwhelmed with the smell of cigarette smoke. I had to ask for another room. The man at the front desk was accommodating and gave me another room. Unfortunately, the bed I was laying in, the sheets were stained so I moved to the other one and it too, was stained. As I was just about to fall asleep, someone tried to open my door. I opened it, and evidently the room I was given was double booked. The rooms are worn down, the carpet is filthy, and most channels on the tv weren’t on or if they were, you couldn’t read out what you were watching either because the tv is old or service is bad. Will never be back. I know you get what you pay for but having a clean room is not hard to do.
Stayed 1 night in Apr 2022

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely convenient
This hotel is ideal for the traveler who like me needs to stop for the night and keep going. Nothing unnecessary and what is there is working as promised. There is no coffee machine not the microwave in the room (full size refrigerator though) however all I needed is clean bad, convenient location, working bathroom and parking right in front of my room. All of that was at y convenience. Plus the basic breakfast with no extras but all basics right there. Once again - very convenient place to stop.
Stayed 1 night in Apr 2022

4/10 Poor

Dawn

Travelled with partner
Disliked: Property conditions & facilities
Place was a dump, paint chipped walls, moldy and corroded tub and tiles. Someone actually pushed our door open and turned the light on while sleeping. Got up and left at 3 am
Stayed 1 night in Apr 2022
Response from . on 4 Apr 2022
Can you tell us who went in at night?

6/10 Okay

Misty

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were late for check-in by a couple hours. the gentleman at the desk was about as polite as I think anyone would have been in the situation. when we got to the room that had a "No Smoking" plaque on the door our nostrils were assaulted with the smell of cigarette smoke. it was 230 in the morning at this time and the hotel was absolutely full. There was no changing and we were exhausted. That is by far my biggest issue. Also, there appeared to be a blood stain on the sheet. It was really little and you could tell the sheet had been washed and this just didn't come out, so I don't think the sheets were dirty at all, just stained. There was a deadbolt on the door, but no kind of chain or flip thing. It's not a bad place to stay, but I don't think I would stay there again, especially not with my kids.
Stayed 2 nights in Mar 2022
Response from Jennifer on 29 Mar 2022
Dear Wonderful Guest ! Thanks for your understanding, support and love for our hardworking staff. We are remodeling as you know and displayed on all websites before you book and at the property. Thank you for taking the time to tell us about your experience .We read about the inconveniences you have encountered during your last stay with us, for which we would like to apologize. We strive to make our guests experience one of the best, so please stay assured that your feedback has been communicated and corrective measures have been taken. We honestly believe that your unfortunate experience with the service we are accustomed to offering and committed to providing its guests with the best quality and price.

4/10 Poor

Sabrina, Lenora

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all fairness, the beds were clean and comfortable, there was plenty of hot water & the heating unit worked well but that was the only good things. The lobby was filthy. The stairs were filthy. There was a BIG glob of hair down in the shower drain. There was bubble gum or something on the carpet & there was old food or something on the arm of the recliner. The smoke alarm was dangling from the ceiling and the place was in desperate need of an upgrade. On checking out I asked for a printed receipt for my company. The receipt I was provided was $30.00 LESS than what I paid. They said it was because I booked thru Expedia.!? Also, the lobby was locked when I went to check out (9:30 am) & the cleaning girl had to go get the manager. As the manager came thru the apartment to check me out, he left the door to his apartment open and it appeared he lived like a hoarder with no counter space. Then I understood why the cleaning of the lobby was not an issue for him. Apparently there were pastries and coffee but we didn’t partake. I will never stay here again. Do yourself a favor and pick another place.
Stayed 1 night in Mar 2022
Response from ana on 8 Mar 2022
We apologize but we checked the room and it was nothing like you said.

8/10 Good

Robert

Stayed 1 night in Feb 2022

10/10 Excellent

Troy

Great and friendly
Stayed 1 night in Feb 2022