Outdoor pool, free pool cabanas, pool umbrellas
Check availability

Reviews of Hibiscus Boutique Hotel

3.5 out of 5
Hibiscus Boutique Hotel
Royal Road, Grand-Baie

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 199 reviews" "
Rating 8 - Good. 73 out of 199 reviews" "
Rating 6 - Okay. 38 out of 199 reviews" "
Rating 4 - Poor. 15 out of 199 reviews" "
Rating 2 - Terrible. 10 out of 199 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely, a little tired on the decoration, but over all lovely. The staff just cant do enough for you, and as its a small hotel ihe staff really get to know you and becomes a very personal service. There isnt a beach in the hotel, but access to the sea via steps off a pontoon. Beautiful setting though, and yiu have the pool option from your sun longer too. Just a 5 minute walk is the public beach where there are water sports. The hotel dies have a gym, but very small and tired looking. Mainly cardio machines. The rooms are big and spacious and cleaned everyday. If you want to go out and eat, then there are a few places in walking distance, but to reach Grand Baie you can walk, but mostly its on the road and no pavements. However the bus stop is across from the hotel, and onky takes a few minutes to get there. Only 21 rupess each. The food in the hotel we could not fault, it was absolutely delicious.
Stayed 7 nights in Nov 2023
Response from Hibiscus Team on 26 Dec 2023
Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us. You have also been an amazing guest for us. Looking forward to hear from you again

6/10 Okay

Clarise

Travelled with group
Liked: Staff & service
Pros - spacious - good location - Friendly staff Cons - The room was dusty, (bed lamps were not cleaned) - lack of plug points - The buffet food was standard.
Stayed 4 nights in Jun 2023
Response from Hibiscus Team on 31 Oct 2023
Dear Guest, Thank you for your feedback I do not have any idea if you have inform the reception team about the room. we could take an action For the food i will inform the management

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel security at front gate made us fell Safe.. the layout was good not many steps . We were on second floor . So had a few . Good size pool a lot of beach lounge chairs. . The room was big in size nice balcony. On second and third floors. Patio on ground floor . Only 50 rooms so their is about 6 blocks ofrooms about 7 rooms per block not noisey. Right next door to beach few minutes walk and bus stops was close..only down side the TV had to watch it on u tube bit frustrating. And they don't give water in room. Beer prices are hotel prices.food was good but we stayed 17 nights so had to eat out couple of times food started taste the same . But would stay there again
Stayed 16 nights in Jan 2023

4/10 Poor

Rosario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in has given to me a wrong room (for sure not the room for which I payed). Very out to date room, in the oldest building, dirty and orribile view. I have complained immediately and, the day after, has given to me a nice room, newer and wonderful location, straight to the sea (that’s the room for which I have payed lots money).
Stayed 8 nights in Jan 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful awful awful hotel. Staff are rude and treated me like I was something they had trodden in. No WiFi in the room despite ebookers clearly saying this was available in all rooms, otherwise I would not have booked as I had an important work call. Moved rooms because of this and the fact that my patio door would not lock so wasn’t safe, but the new one had a cockroach infestation. The hotel’s response to this was ‘we are on an island’. No apology or surprise - they were probably fully aware of the problem when they put me in there. Moved rooms again at 11.30pm, to one with no towels and that clearly hadn’t been cleaned. Left the next day but so far they have refused to refund me - their excuse was the manager isn’t available as it’s a public holiday. Sorry but you are a hotel that has only just reopened after over a year, and a manager should always be available, jobs in the service industry are still required on public holidays! Avoid this hotel at all costs if you want a nice experience in Mauritius as it has completely ruined mine so far, had to pack and move rooms 3 times and then find somewhere new to stay without being refunded what I have already paid.
Stayed 2 nights in Oct 2021
Response from Melissa on 9 Nov 2021
Dear Mrs Monaghan, We are very sorry about all the inconveniences that you met while your were at the hotel. Please leave me your email address so that we can discuss about the refund. Awaiting to hear from you. Kind regards, Melissa

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and charming
Grounds were very pretty, rooms are comfortable. The rooftop bar for sunsets is fantastic! A good beach on either side of the hotel.
Stayed 1 night in Oct 2021
Response from Melissa on 28 Oct 2021
Dear Sir / Madam, A big thank you for your stay among us. From All Hibiscus Team

8/10 Good

Aldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View is beautiful. Service is great.
Stayed 1 night in Sep 2021
Response from Melissa on 7 Sept 2021
Dear Mr Aldo, A big thank you for your stay among us. We hope to see you and your family back soon. Kind regards, From all Hibiscus Team

6/10 Okay

Henriette

Travelled with family
Disliked: Cleanliness, staff & service
Hibiscus Boutique Hotel
The Hotel has an excellent location. It is located on the beach. You can swim in the sea or walk 30 meters to a small private beach. We did a lot of snorkelling (bring your own snorkelling gear along) in the area. The location is excellent if you want to travel in Mauritius – you can take the public bus to Grand Baie and the Express bus to Port Louis. Pereybere main beach is also 100 meters away. We were disappointed that the hotel didn’t have its own canoes. You can go to Pereybere beach to hire a canoe, but it is only valid for 30 minutes. There is a diving contractor that operates from the hotel if you are into diving. The rooms were clean but in need of tender loving care. The bathroom shower wasn’t working properly (and not so clean). The basin tiles were cracked, and the mirrors needs upgrading. The wifi was on and off. When we got to the hotel the grass was knee hight. It was only cut a day before we left. We received beach towels only one of the six days – luckily, we brought our own. It just wasn’t ready in the mornings. The personnel were very friendly at the hotel. In the evenings at dinner there weren’t enough personnel to take plates away. The life entertainment was great every evening. I get quit upset when cutlery is chipped! It happened twice that I drank out of a chipped cup. The breakfast was very boring – every morning exactly the same (very filthy coffee pots). The dinners were better at night with great variety.
Stayed 6 nights in Jan 2020
Response from Melissa on 21 Jan 2020
Dear Mr and Mrs Henriette, Warm greetings from Hibiscus Boutique Hotel. A big thank you for your stay among us. Your comments have been taken positively which will help us to improve and give a better service to our guests. We hope to see you back soon. From All Hibiscus Team

4/10 Poor

Calvin, Toronto

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff are super nice but room is not clean. Towels are stinky and you will see bugs in your room. Surprise!
Stayed 2 nights in Nov 2019
Response from Melissa on 21 Nov 2019
Dear Mr Calvin, We thank you for your stay among us. We are very sorry about the inconveniences that you experienced during your stay. Can you please give us your room number in which you were because we never had bugs in the hotel. Concerning the towels we do change the towels in all rooms everyday as it is a daily process but we have taken note of your comment and will check with the department concerned why your towels were stinky and for that we need your room number please. Thank you From All Hibiscus Team

8/10 Good

Savitri, USA

Travelled with family
Breakfast buffet could be improved. Limited, repetitive items on the breakfast menu.
Stayed 3 nights in Sep 2019
Response from Melissa on 21 Sept 2019
Dear Mrs Savitri, We thank you for your stay among us. We take your comment positively to improve ourselves and to give a better service to our guests. Looking forward to welcome you back soon. From All Hibiscus Team

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Melissa on 26 Aug 2019
Dear Sir / Madam, A big thank you for your stay from all Hibiscus Team. Kind regards, Melissa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hibiscus Beach Hotel. We were there for 3 nights for our wedding trip and they made sure everything was special for us. Food was excellent. Restaurant staff charming and professional. The location is great as well, close to 2 beautiful beaches. Thanks everyone for the love <3
Stayed 2 nights in Jun 2019
Response from Melissa on 17 Jun 2019
Dear Mr and Mrs Lemieux, We thank you for your stay in our hotel. A big thank you from all our team. Looking forward to welcome you soon. Kind regards,

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hibiscus stay May 2019
We had a great stay in Hibiscus Hotel. It was out of season so the hotel was quiet but the service and food were still excellent. The room was spacious and very clean. Very close to the public beech which is really beautiful. Great shopping 5 minutes away in the car. All in all we had a great stay with no complaints.
Stayed 3 nights in May 2019
Response from Melissa on 8 Jun 2019
Dear Mr Terence, We thank you for your comment as it really motivates all of us to give the best service. A big thank you from all of the Hibiscus Team. Looking forward to welcome you back soon. Kind regards, Melissa

6/10 Okay

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a rest, but the food isn't the best
Hotel staff were friendly and helpful. There is no actual beach that meets the ocean, there is a wall then lots of large volcanic boulders as a barrier to the ocean, access only off a pier. The food was so bland and the choices were always ,chicken, fish , then beef or lamb, with the same curried flavour. The only variety was the fresh fruits at breakfast...pears, apples & sometimes fresh bananas
Stayed 11 nights in Mar 2019
Response from Melissa on 26 Mar 2019
Dear Madam, We thank you for your stay in Hibiscus Beach Resort & Spa. Your comments have been taken into consideration. Kind regards, Melissa

4/10 Poor

satwant

Disliked: Staff & service
i won't recommend it to my friends
well the food was all that on the first day I didn't eat much so i think it was pointless booking half board
Stayed 2 nights in Mar 2019
Response from Melissa on 23 Mar 2019
Dear Sir, We thank you for your stay in Hibiscus Beach Resort & Spa. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was extremely slow otherwise the room was excellent and the hotel whole experience was good
Stayed 2 nights in Nov 2018
Response from Melissa on 19 Dec 2018
Dear Sir / Madam, We thank you for your comment. We are sorry about your check in. The management will look into this matter. We hope to be honored to welcome you back soon. Kind regards, Melissa

10/10 Excellent

Carlos, Sydney

Liked: Cleanliness, staff & service, room comfort
Perfect location, great service from the security, reception, housekeeping, restaurant staff, made our stay memorable and will definitely go back again.
Stayed 17 nights in Oct 2018
Response from Melissa on 8 Nov 2018
Dear Sir, We thank you for your comment and we are happy o know that you had a nice stay in our establishment. Kind regards, Melissa

8/10 Good

Marijana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Melissa on 13 Nov 2018
Dear Sir / Madam, Thank you Kind regards,

8/10 Good

Farren

Perfect location for a family vacation
We had a lovely stay at Hibiscus. Staff were friendly and welcoming. Rooms were clean and spacious. It is well positioned to two beaches and has plenty of options for lunch/dinner around, including a supermarket in walking distance. Bus stop is close for those who like to get around. We would definitely return.
Stayed 7 nights in Sep 2018
Response from The Hibiscus Team on 17 Sept 2018
Dear Mr Farren, a big thank you from all of the Hibiscus Team. We are very happy you spent a great time with us. Looking forward to see you soon. Warm Regards. The Hibiscus Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Well worth it.
Response from Toshlen on 10 Apr 2018
Dear Sir/Madam. Thank you for your review, we really appreciate it. A big thank you from the Hibiscus Team. Warm regards.

6/10 Okay

sariah

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing like what the view on internet was
Good location for peace. Lovely beach. Comfortable room but poor wi fi connection unless you are at the restaurant or by the pool. Poor spread of food selection.
Response from Toshlen on 30 Mar 2018
Dear Madam, thank you for your comment. Indeed the Free Wi-Fi is accessible from restaurant, beach, pool and reception. We have well noted your comment on the food and will try to vary the food selection. Thank you again for your visit. Kind regards.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
We stayed in a sea-facing room on the ground floor. A floating jetty was 30m away and one could snorkel or swim in the sea from this access. Swimming pool was a little closer. If this resort is looking to make any changes I would suggest increasing the size of the pool. But we did enjoy the pool. The rooms are very large and comfortable with the largest, most comfortable bed we've ever seen. Food was very tasty and catered for all tastes. Service excellent! This hotel is on the top of my list if we should visit the island again.
Stayed 6 nights in Mar 2018
Response from Toshlen on 21 Mar 2018
Thank you Madam for your review. We really appreciate it and it helps to motivate the staff to provide a good service. Thank you from all of the Hibiscus Team.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Was in Mauritius on Business and decided to take my wife with for weekend. excellent hotel on beach in good area with many hotels staff at hotel are excellent and helpful will go back to same hote anytime
Stayed 2 nights in Jan 2018
Response from Toshlen on 2 Feb 2018
Dear Mr Fred thank you for your comment as it does really motivate the staff to perform well in their jobs and to provide top quality service. Thank you from all of the Hibiscus Team

4/10 Poor

nano, Dubai

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below expectations but nice location
+ Clean room, surroundings are nice, garden well kept, friendly staff, direct access to the sea (rocky side) and adjacent to two beaches, parking with security guard. - airconditioning near the room is noisy, each room has its own unit and even if you turn it off you can hear the neighbours. A small pest control issue near dining tables. Overall the hotel set up and furniture was below our expectations. The entrance hall looks old and modestly decorated with no air conditioning, the restaurant has a nice view on the sea but in more than one occasion we saw cockroaches and aunts, the staff is friendly but seems mismanaged. This hotel has potential considering the nice garden, beach access and views on the sea, it would benefit greatly from a few upgrades and better management.
Stayed 12 nights in Dec 2017
Response from Toshlen on 4 Feb 2018
Dear Mr Nano we thank you for your comment as it helps us to improve the quality of the service and the establishment. We are sorry about the air con issue. This has been already sorted. You should have inform us and we would have tried to move you to a different room. We are very sorry for the sudden increase of pest during the time of your visit. It was due to a cyclone in formation which increased the level of humidity in the air. We have our pest control procedures however in our tropical island these circumstances are hard to manage but trust me sir we do our best. We are very sorry that those things disturbed your holiday and hope that you will have a better experience next time. Thank you. Kind regards

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Toshlen on 2 Feb 2018
Thank you for your score review. We really appreciate it. We still have some improvements to make and we will do them in order to get the best score. Thank you from all the Hibiscus Team. Kind regards

10/10 Excellent

Lisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our expectations were met
My husband lives in the island and we had lost power so we were keen to get our electronics recharged, have a hot shower, and have a hot meal. Hibiscus did the trick for us. Our expectations were met. We went for one night and decided to stay a second. This is a cozy well run 2-3 Star boutique hotel. Landscaped palms create privacy and provide great beauty. I used the hammam and had a superb massage with Sylvie (in the hotel facilities but separate enterprise so bring cash). Checkin was easy. Room was clean. Meals were pretty good. Make-shift beach as well as access to a small private beach. We went to the next beach “Peyebere” and hired a boat for 30 minutes. We took our own snorkel gear and had a quick snorkel while fully enjoying the gorgeous waters. There are two good restaurants a super short walk away. We chose to take the half board and eat on property just to keep life simple. If you are a foodie, opt just for the breakfast (which has an egg station, many breads, some fruits...) and eat out.
Stayed 1 night in Oct 2017

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real ease to the place!
My husband lives on Mauritius and I was visiting. The power went out so I did extensive research about the various accommodations in the Grand Baie area and we hopped over to Hibiscus for our first stay there ever. One night turned into two. Wish it had turned into six! Great rhythm to the place.
Stayed 1 night in Oct 2017

10/10 Excellent

Marie, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel close to Beach
A very private and quiet hotel close to a lovely clean sandy beach. The hotel staff are very friendly and helpful. The bedrooms are large and very clean. Terraced restaurant overlooking the picturesque bay, with very pretty gardens to the rear to complete the overall feeling of being in Mauritius. We are pleased we opted for the breakfast only package, as the menu is limited and the hotel is located walking distance to local varied choice of restaurants. Jashvin, one of the restaurant waiters was an efficient professional, friendly waiter who we feel is an asset to the restaurant facility. If you are looking for night life, about 1.5 km walk is Grand Bauer, with shops and more livelier restaurants, but the journey by foot or bus is somewhat an experience. Our overall summary of the hotel and location is one of peace, tranquility and in a lovely position, considering the small roads leading into Pereybere can be somewhat give a feeling of 'Crazy Mauritian' drivers, with no pavements and buildings that are more of old traditional local living, than a holiday spot. If you are looking for a chilled out and restful hotel, The Hibiscus will tick all your boxes.
Stayed 12 nights in Oct 2017

10/10 Excellent

Dawnie, south africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, beautiful private beach
Super clean, beautiful landscaped, room was clean and comfy, with a pretty balcony Staff was exceptional, very polite and caring We ate at hotel for breakfast, very nice variety, never left hungry Had dinner a few nights, im vegetarian, but eat fish on occasion, the restaurant was able to subsitute their main dishes to accomodate me..
Stayed 6 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature is great
The hotel receptionist said that hotel has no water bottled water and always with the excuse that they are a 3 star. Hence, they will not improve. No complimentary tea or coffee in room. Food is expensive but the cooking is poor. Only 1 staff at restaurant is helpful. The rest did not even know what type of tea they can offer. Cockroaches and lizards which they cant manage.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Not up to the mark as rated. Really bad experience
Despite the resort in the good view location but it's is not up to the expectation for a 4-star. Poor management in everything. Poor breakfast, not much food and the same menu every day. No cleaness in the cooking. The room was ok, but no facilities like an Iron and a board, no coffee maker, no good wifi and basic dental and shower supplies. Overall the resort was a below average for a 4-star rated resort.

6/10 Okay

Gustavo

Liked: Staff & service
Disliked: Room comfort
Very good staff
It was fine, considering the cost of the hotel we were expecting a better infrastructure or at least well maintained (is not). the Staff at the hotel is very good, professional with excellent customer service, the only plus that the hotel has. Hope the owner values them, as the hotel is falling apart.
Thank you Mr Gustavo for your comment as it helps us to improve the quality of the service and the hotel. I wish to thank you on behalf of all of the Hibiscus Team. They truly do their jobs with their hearts. We are continuously improving the establishment and we are planning this winter to replace some furnitures in order to give the Hibiscus a fresher look. Looking forward to see you during your next visit to Mauritius. Your sincerely Toshlen

6/10 Okay

Kiran, London

The situation of the hotel is very good to commute
It was a good experience compare to our first time in Mauritius. The hotel was ok, I would not go there again. We paid for half board and the food standard was not good at all. They had skeleton staff in the restaurant, afternoon lunch, nobody is there to take your food request. I am vegetarian, so had to tell the hotel manager to tell the chef to cook something without any meat. Breakfast was so basic, only fruit they were doing was bananas, orange and pineapple. It seems like a rundown hotel. They need to upgrade the rooms and facilities. Spa room didn't have air condition for days, so we had to cancel our massage and other treatments.
Response from Toshlen on 3 Mar 2017
Dear Kiran, Thank you for your comment as it helps us to improve the quality of the service and the hotel. We have well taken note of your observations and will try our best to make ameliorations as soon as possible. Yours sincerely Toshlen

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Disappointed stay in Hibiscus
We spent a week at this hotel and after coming there with high hopes, after the first two days we regretted the decision to choose this hotel especially for the money that we paid for it. The things the disappointed us were: 1. When we arrived the room was only superficially cleaned 2. The towels were dirty in the first day. 3. We received one of the worst rooms that they have which has the bathroom in the same room with you separated by a partial glass wall (you can imagine the smell). Not all rooms are like that by any means but if you are unlucky like we were … 4. Several times we found cockroaches in the room, and I only taking here about the big ones. 5. We choose this hotel for the location and for the free Wifi in the room , and when we got there we found out that they relay had only to wifi hotspots one at the reception and one at the restaurant . If your room is closed to one of those you have wifi in the room if not you have to spend you night in the balcony like we did to catch some wifi signal. 6. In one of the days it started raining a lot outside and also in our bathroom . The things that we like: 1. The inside court yard of the hotel was very nice with big trees and lots of plants , with fish and birds , it was like a small jungle. 2. The hotel has a private beach which had wifi , Pereybere public beach which is right next to the hotel and another small beach which were excellent for a swim.
Thank you for your comment as it helps us to improve the quality of the service and the hotel. Please accept our apologies for the state of your room. The housekeeping was a bit behind during that period. We have added new members of staff to improve the quality of the service in the rooms. Thank you again for your observation. I hope we will visit again. Kind regards Toshlen

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great loc if you drive but staff can do better
8 night stay at Hibuscus in Nov - Dec 2016. Great location, nice snorkelling experience but could do better for staff. Tucked away in Pereybere, North East of the island, it was one of the furthest point from the Airport and it took us nearly an hour to drive to the hotel after landing. We weren't impressed at first sight, as the hotel looked OLD and under maintained. We were given a room on the 2nd floor and as we will be lugging our dive gear up and down to the room without an elevator, we requested to change to a room on the ground level but were given patronising answers over and over. We eventually got used to the room.
Response from Toshlen on 3 Mar 2017
Thank you for your comment as it helps us to improve the quality of the service and the hotel. We are sorry about the room. We were full and this was the only room we had at that time. We always try accommodate our guest in the best possible way we can. If we had a ground floor room we would have happily given to you. We are continuously improving the establishment and refreshing the hotel this winter. Hope that you will visit us again to see the change. Thank you Warm regards Toshlen

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic location everything is in walking distance nice hotel
Response from General Manager on 23 Nov 2016
Thank you Kind regards The Hibiscus Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel very close to a pleasant beach
Don't be put off by the outer look of the hotel because it is really beautiful once you get inside; you are welcomed with the direct view of the sea. The cobbled path to your hotel room it surrounded by coconut trees and are lit up with fairy lights. providing a beautiful ambience and feel of the expected Mauritian feel. Freshly cooked pancakes and omelettes were made to order during breakfast which were accompanied with fruit, freshly baked bread and the usual English breakfast. Dinner was a mixture of buffet styled food, food from a bbq but most nights they were a set meal of starters, mains and dessert; though they should provide a traditional Mauritian meal for one of the nights. I liked the idea that wifi was only available in the lobby meaning we were able to switch off from the outside world and enjoy our holiday. The hotel is situated very close to a public beach which is quiet during weekdays and the hotel is located within a 5 minute walk from a supermarket. It is also close to Grand Baie, (about 20 min walk if you're up for it) which has malls and varies restaurants and bars. Overall, we both had a very pleasant stay and we would definitely recommend going to this hotel.
Response from Toshlen on 5 Oct 2016
All the Team of Hibiscus thank you for having a nice stay at the hotel. Your comment really help us to improve the quality of the service. Unfortunately we are not allowed to provide activities/excursions as regulated by the authorities but we can guide you towards agents who provide such services. I hope that the Front Officers were able to help with this. We thank you for your visit and hope to see you again soon. The Hibiscus Team

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the beaches
Overall this is a wonderful but yet a beautiful hotel close to the sea, where you can wind down and relax in the quiet setting of the complex. The staff are very kind and friendly, available to cater to all your needs, request and cannot fault them in the level of service provided. All in all I would go definitely go back for future holidays without a shadow of a doubt. Well done Hibiscus!!
Response from Toshlen on 5 Oct 2016
All of the Hibiscus Team thank you for having a great time with at the hotel. Your comment really help to encourage the team to provide the best service. We thank you for your visit and we hope to welcome you back very soon. The Hibiscus Team

10/10 Excellent

Barend, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet little corner
Friendly staff. Tranquil relaxing atmosphere. Beautiful little bay.
Response from The Hibiscus Team on 23 Aug 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Surya, Chandigarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful location and views
We really had a great stay at hotel hibiscus.. Staff if friendly and location of hotel is great it's beach is beautiful. For me surprise birthday cake from hotel is just amazing... Only small loop hole is wifi connection... I hope they will improve it soon. Thanks hibiscus for making our holiday amazing experience.
Response from General Manager on 11 Sept 2016
Dear Mr and Mrs Surya, from all the Team of the Hibiscus we thank for your stay with us. We try our best to make our guests have a comfortable and relaxing stay. We have upgraded the internet speed from 2 Mbps ADSL to 30 Mbps Super Broad Band. We are installing a new Wifi system which should be ready by end of September. Our guest will have free wifi access in their rooms, on the beach,in the garden and other public areas. We are looking forward to see you during your next visit to Mauritius. Thank you Warm regards Toshlen Director

8/10 Good

nizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It's a simple hotel but nice. they was very friendly and helpful. I recomend this hotel. Good breakfast.
Pool
Room
Bathroom
Response from Toshlen on 11 Sept 2016
Thank you Mr Nizam for having stayed with us. We are very happy that you had a good time. Reviews are very important to encourage the team to deliver a good service. From all of the Hibiscus Team, I wish to thank you and hope to see you soon at the Hibiscus. Warm Regards Toshlen Director

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nine
The staff were lovely but unable to accept my tip on my credit card when I was paying my hotel bill meaning they didn't get a tip. I feel strongly that hotel management should look after their staff and sort this out. Also The 'tea and coffee making facilities' in the room was just a kettle. No tea, milk sugar cup etc. The toiletries advertised was only a soap in the shower. So a bit bit disappointed there. The staff of the hotel are by far the best assest of the .hotel
Response from General Manager on 11 Sept 2016
We all from the Hibiscus wish to thank you for having a nice stay with us. It is not in our culture to ask for tip but I totally appreciate your wish to tip the staff. I will ensure that our guests who wish to tip our staff with their credit card is permitted. The tea and coffee facilities and extra toiletries are on request. Please accept my apologies if the message did not go through the Housekeeping Division. I will ensure that our guests are properly informed. Hope to see you back with us soon. Thank you Warm regards Toshlen Director

8/10 Good

Jean, New York

Disliked: Staff & service

6/10 Okay

Jenny, Pietermaritzburg South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly rooms and rock hard beds
Very disappointing. We had a smelly, musty room and the hardest, most uncomfortable beds with old linen and towels and very outdated furniture. The only saving grace for this hotel is the beautiful setting, the outdoor pool and beach as well as the stunning view from the restaurant/bar area. Update and refurbish your rooms and reception area and you would have one of the best places in Mauritius! I wouldn't go there again and I wouldn't suggest to any South African person to go there. We are accustomed to outstanding, immaculate accommodation and this place wasn't up to our expected standards. We were disappointed as we believed we were going to experience the trip of a lifetime!. Peter, the Manager definitely did everything possible to improve our stay, however.

6/10 Okay

CT, Perth

Liked: Cleanliness, staff & service, room comfort
Very friendly staff but rrun down resort.
Nice spot to stay and still good value but did not match the advertising in terms of what was offered. No bathrobes or tea and coffee in the rooms. Free movies all in French and very limited selection.

10/10 Excellent

Krisztina, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Paradise
We had a wonderful stay at Hibiscus Hotel. We had read other reviews of the hotel some of which were critical of the reception staff. Such earlier comments are definitely no longer valid. The hotel is now under new management and all staff are very polite and helpful, they do everything to make your stay a memorable experience. It was our honeymoon which they didn't know previously still when we told them they gave us a beautiful, spacious room with a terrace overlooking the sea and we they also treated us to a special honeymoon dinner. Thanks to the lovely receptionist who organised all this so kindly and professionally. The catering staff is also outstanding, they are very professional and attentive. The beach, the common area and the rooms are all spotless. The hotel also has a great location h a beautiful private beach and an atmospheric public beach nearby. I would warmly recommend this hotel to anyone looking for an escape to paradise.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best holiday
A wonderful hotel and staff were the best. Food was great. The bedroom was always cleaned everyday and everyone treated you like royality. They have a great beach and swimming pool also activities like scuba diving.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a family beach vacation.
Great location for a family vacation - kids can splash in the nice swimming pool while adults relax around. Personnel is very friendly and goes out of their way to make the client's stay memorable and comfortable.

10/10 Excellent

Bojan, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place for everybody
Wonderfull hotel ,with excellent and friendly staff,especially maneger Manuel who is so gentl e with guests and ask you for your wishes!We really enjoyed one week in Hibisc us!Food is great and the rooms are huge and clean!Hotel for every recomending!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simply paradise
Gorgeous location on the waterfront. Restaurant on the seaside, and very friendly staff. The room was basic, but comfortable, fair sized, simple mini bar. No accessories, such as soap or shampoo. The spa was out of order (or non existing) however several day spa's are conviniently located in the area.