Search Luxury Hotels in Grand Anse

"Excellent and very responsive staff. Great Breakfast, clean room "

"Gym machines need to be fixed."

"Our room was cleaned daily by a committed housekeeping staff. Lorene & Ingrid were exceptional, warm and friendly. They were limited by the lack of resources. Gem is conveniently located on a beach, however the rooms are showing their age and it is clear that management has not invested in updating the room in a very long time. Basic things like a running toilet tank, having to hold the lever to get the toilet to flush, a refrigerator that leaks, all reflect the lack of intention to the small details. For the most part, the staff was helpful and friendly, however, there was a server at the bar at Kalinago who was rude, dismissive and very combative. I was told that she was fairly new to the team. Management could do a better job of ensuring that their employees, as in this case, properly reflect the values and the mission of Gem/Kalinago. Deslin, who assisted us over breakfast and the bar at Kalinago was exceptional! Her maturity level and attention to details, along with her deep care for her customers was appreciated. "

"We loved our stay at Laluna. The only thing I would say is, we chose this particular resort in part because each room had a private plunge pool. We unfortunately only used ours once, and because we felt that we should. It's located in the front of your room, right along the walking path that others take. We wished it were more private and inviting. The food at the restaurant on the property was really good, and I can't recommend the spa again. We ended up going back a second time for another balinese massage before leaving, because it was that amazing. The property is lovely and the pool and beach are beautifully maintained."