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Reviews of Casa León Royal Retreat

4 out of 5
Casa León Royal Retreat
Calle Mozart No. 3, Maspalomas - Monte Leon, San Bartolome de Tirajana, Canary Islands

Reviews

9.8

Exceptional

Rating 10 - Excellent. 21 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning. Wonderful service.
Wonderful hotel. 5 stsrs all the way
Stayed 3 nights in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but with one exception
Lovely hotel and spa, with amazing views. Staff were all very helpful. The evening meals should have been a higher quality
Stayed 5 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa León Royal Retreat is quite simply the finest anywhere, superb location, peace calm tranquility a Shangri-la. The comfort and ambience was first class the cuisine high quality and staff incredible, warm ultra friendly totally professional. We had one of our most enjoyable breaks anywhere. Highly recommended.
Stayed 6 nights in Sep 2023
Response from Casa León Royal Retreat Team on 12 Oct 2023
Dear Robert, thank you so much for being our guest at Casa León Royal Retreat and taking the time to write us such a positive review. We are glad you had one of your most enjoyable breaks with us! We are already looking forward to seeing you again and wish you a pleasant time until then. Kind regards, your Casa León Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to relax in a calm & peaceful environment away from the hustle and bustle of Maspolomas. The food was outstanding & the staff friendly and attentive. Definitely somewhere we would be happy to both recommend and return to.
Stayed 7 nights in Feb 2023
Response from Markus / Reservations on 5 Mar 2023
Dear Richard,First of all we want to thank you for your stay at Casa León and for the wonderful review you have shared.We are delighted to know that you have enjoyed your time here and are already looking forward to welcome you again.Many thanks on behalf of the Casa León Team and best regards!

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great hotel.
Casa Leon is a lovely hotel in an excellent location for a relaxed, away from it all, holiday. The staff are superb - friendly and attentive without being overbearing. The only issue of note is the requirement for men to wear long trousers in the evening, a change from our previous visit, and one the isn’t publicised. Totally unnecessary in my view. It’s not the 1950s !
Stayed 7 nights in Feb 2022
Response from Your Casa León Team on 21 Feb 2022
Dear Lois, many thanks for taking the time to comment on your stay. It was our pleasure to have you again! We are sorry to hear that you consider our evening dress code unnecessary, but we are delighted to hear that you had a great stay nonetheless! We would love to welcome you again and send you our warmest regards in the meantime!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good food and a lovely relaxing environment. Would not hesitate returning.
Stayed 7 nights in Jan 2022
Response from The Casa León Team on 18 Jan 2022
Dear John, many thanks for your kind words! It was a pleasure having you, we would love to welcome you again soon! Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like the location, being in the mountains away from the madness of the sea front town area I like that there are only 20 rooms meaning most of the time there are more staff than guests and that means even when the hotel is full it still seems like there is hardly any other guests which in turn makes for a a very relaxing, peaceful, de stress, wind down holiday. I have been here before and this time I did not like that some of the sports equipment was not being maintained, the bicycles were not in very good condition this time and I had to carry out some minor repairs and adjustments myself to the bicycles we used and it was the same story in the gym, one piece of equipment the cross trainer was completely unusable and another, the multi gym was in a poor state of repair and could only bused with caution. The gardens which are normally beautiful were obviously not being maintained as fastidiously as previous visits and some of the walk ways were quite over grown and at least 50% of the lights on the walk ways were not working at night. It was also obvious that they were short staffed on this visit which was probably reason for the short comings we found. I hope the management team can restore Oder and bring Casa Leon back to its former glory as a wonderful oasis in the mountains of Gran Canaria.
Stayed 7 nights in Aug 2019

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, Anlage sehr sauber und gepflegt, aber etwasabgelegen. Allerdings idealfür Ruhesuchende. Vom Essen waren wir etwas enttäuscht, nach den vielen guten Bewertungen haben wir eine bessere Qualität erwartet. Aber alles in allen hatten wir erholsame Tage.
Stayed 3 nights in May 2024

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotel med stil
Ett koselig lite hotel. Normalt så prater jeg ikke med andre gjester, men her var vi så få og alle snakket med alle. God mat, god service og alt var perfekt. Parkering rett utenfor hotellet. Det finnes ingenting i nærheten. Men med bil eller sykkel så er dette ett fint utgangspunkt.
Stayed 3 nights in Jan 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel y servicio. Super relajante y silencioso.
Stayed 2 nights in May 2022
Response from el equipo de Casa León on 10 Jun 2022
Estimada Heidi: muchas gracias por haberse tomado el tiempo de contarnos como fue su experiencia en Casa León. Esperamos poder darle la bienvenida de nuevo pronto. Un saludo cordial,

10/10 Excellent

Mathilde

Stayed 10 nights in Mar 2022

10/10 Excellent

Ulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super ophold med fantastisk betjening og beliggenhed👍
Stayed 7 nights in Jan 2022
Response from The Casa León Team on 1 Feb 2022
Dear Ulla, thank you very much! It was a pleasure having you and we would love to welcome you again! Kind regards,

10/10 Excellent

Reinhard

Stayed 7 nights in Nov 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En lugn oas med bästa service!
Casa Leon är en fantastisk, lugn och vacker oas där vi fick ladda batterierna på bästa sätt med mycket omtänksam och utmärkt service. Vi njöt av den mycket goda maten och möjligheterna att röra på sig genom diverse pass, gymmet och de sköna morgonpromenaderna i de backiga omgivningarna. Vi längtar redan tillbaka och kommer absolut bo på Casa Leon igen.
Stayed 11 nights in Feb 2020
Response from The Casa León Team on 28 Feb 2020
Dear Marie, many thanks for your kind words. It was a pleasure having you and we are delighted to know that you thoroughly enjoyed your stay at Casa León! The peace and tranquility make it indeed an ideal place to relax and recharge your batteries. We would love to welcome you again and remain at your entire disposal until then. Kind regards,

10/10 Excellent

K, 日本　JAPAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4月に、大人二人と子供一人で１週間こちらのホテルに滞在しました。 飛行機の関係で早めに到着しましたが、ウェルカムドリンクとともに、チェックインをしていると、すぐに部屋に入れると言ってくださりました。 施設は写真で見るよりも素晴らしく、素晴らしい景色と光をうまく取り入れて、よく考えられたデザインに感心しました。 プールは加温されており、外の気温が20度〜25度であっても快適に泳ぐことができました。 スタッフはみんな親切でよく働き、子供にも優しかったです。オーナーの女性がよくホテル内を歩いていて、ホテルの滞在は快適かどうかなどを聞いて回っていたのが印象に残りました。 食事は朝のビュッフェも夜のディナーコースも美味しかったです。夕食は毎日内容が違い、見た目の色彩や盛り付けにもこだわりを感じました。日によってオープンエリアで鉄板焼きをしてくれる日もあり、長期滞在でも飽きません。 清掃が行き届いていてよかった。1日２回の清掃で常に綺麗でした。滞在中に一度、排水溝の流れが悪くなったので、それを伝えると、すぐに清掃してくれて改善していました。 予想していたよりもずっと素晴らしく、子供は帰りのタクシーで号泣するほど楽しかったと言っていました。 おそらく、多くのヨーロッパの高級リゾートホテルでは日本人にとって満足のいくサービスに達っしないのではないかと感じますが、ここのホテルはとてもよかったと思いました。
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diese Unterkunft ist herausragend, von familiären, netten Service geprägt, in ruhiger Lage und mit einem fantastischen Blick auf Maspalomas. Das Frühstück, wie auch das Abendessen von sehr guter Qualität und abwechslungsreichem Genuss. Es hat uns an nichts gefehlt.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kleines, sehr persönlich und liebevoll geführtes Hotel
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Traumhafte Lage in den Bergen. Ruhe und Entspannung. Hervorragendes Essen. Gerne wieder!
Stayed 7 nights in Feb 2019
Response from CasaLeon on 9 Mar 2019
Vielen Dank für Ihre hervorragende Bewertung. Das Casa Leon besticht durch seine ruhige Lage in den Bergen über Maspalomas mit Blick auf die Dünen und das Meer und ist ideal für eine entspannten Urlaub zum Kraft tanken. Wir würden uns sehr freuen, Sie bald wieder im Casa Leon begrüßen und kulinarisch verwöhnen zu dürfen. Sonnige Grüße von Gran Canaria Ihr Team des Casa Leon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra.
Vill säga nästan det bästa hotellet ever samt mycket god och vällagad mat.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart hotell på bergen med utsikt över landskapet och havet. Bekvämt och vackert. Lyxigt stora ytor för ett mindre antal gäster som önskar sig lugn och kvalitet i boende. Utmärkt service och trevlig personal.
Stayed 5 nights in Jan 2019
Response from CasaLeon on 7 Mar 2019
Thank you very much for rating us with a 5.0. We are very happy that you enjoyed your stay at Casa Leon and look forward to welcoming you at Casa Leon again. Kind regards The Casa Leon team

10/10 Excellent

Dieter, Langenfeld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Ausblick auf die Canyon Landschaft und das Meer. Toller Pool und Fitnessraum. Ruhe und hervorragendes Essen.
Stayed 7 nights in Nov 2018
Response from CasaLeon on 9 Mar 2019
Lieber Dieter, vielen Dank für Ihre wunderbare Bewertung. Es freut uns sehr zu lesen, dass Sie Ihren Aufenthalt im Casa Leon genießen konnten. Durch die fabelhafte Lage in den Hügeln oberhalb von Maspalomas bietet das Casa Leon einen einzigartigen Ausblick auf Berge und Meer und lädt zu gemütlichen Abenden auf der Terrasse ein. Wir würden uns sehr freuen Sie bald wieder im Casa Leon begrüßen zu dürfen. Sonnige Grüße Ihr Team des Casa Leon

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles sehr schön , vom Zimmer mit dem einmalig Blick über Maspalomas, bis zum Service, alles zu unserer vollsten Zufriedenheit, vielen Dank für diese schön Zeit!
Stayed 9 nights in Jun 2018

10/10 Excellent

Ehepaar, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vom Empfang bis zur Abreise fühlten wir uns in diesem Hause willkommen und das Personal wie auch die Leitung waren äusserst hilfsbereit und herzlich. Die Lage des Hotels ist einzigartig und ruhig.
Stayed 6 nights in Apr 2018

10/10 Excellent

Kiky, Niedersachsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel, wunderschöne Lage
Meine Erwartungen wurden mehr als erfüllt. Das Hotel hält was es auf der Homepage verspricht.
Stayed 7 nights in Feb 2018