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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
2631 Enterprise, Goodland, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 793 reviews" "
Rating 8 - Good. 215 out of 793 reviews" "
Rating 6 - Okay. 68 out of 793 reviews" "
Rating 4 - Poor. 23 out of 793 reviews" "
Rating 2 - Terrible. 22 out of 793 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and highway convenient.
Stayed 1 night in May 2024

6/10 Okay

Jennifer, Brighton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christopher, Rapid City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic from the highway is loud if you get a room facing that direction, but this place is clean and safe.
Stayed 1 night in Apr 2024

8/10 Good

Danny

Stayed 1 night in Mar 2024
Response from Starla K - General Manager on 9 Apr 2024
Thank you for rating our hotel!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of ice in the parking lot and no effort to apply any ice melt - dangerous. The breakfast was okay, but, just okay, Coffee ran out, eggs were rough, sausage was overcooked. Room was roomy and comfortable. I found a raisin on the floor. Tub was okay, but dripped and the stopper was set to catch the drips - needs maintenance. Good rest, comfortable, but could be better with a little effort.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for reviewing our hotel!

10/10 Excellent

Rosann

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate. Very quiet. Felt safe.
Stayed 1 night in Mar 2024
Response from Starla K - General Manager on 26 Mar 2024
Thank you so much for reviewing our hotel! We look forward to seeing you again!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff so friendly and kind and help would definitely stay again and recommend to family or friends
Stayed 2 nights in Mar 2024
Response from Starla K - General Manager on 26 Mar 2024
Thank you so much for reviewing our hotel! We can't wait to see you again!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 1 night in Mar 2024
Response from Starla K. - General Manager on 26 Mar 2024
Thank you for reviewing our hotel! We look forward to seeing you again soon!

8/10 Good

William

Stayed 1 night in Feb 2024
Response from Starla K - General Manager on 26 Mar 2024
Thank you for rating our hotel!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
It is convenient to visit family in the area. Easy check in and okay breakfast
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for reviewing our hotel! We look forward to seeing you again!

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable and quiet
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for reviewing our hotel, we look forward to seeing you again!

4/10 Poor

Shelley

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous customer service
I was stranded due to highway closure and tried booking a room for that evening (not the evening that was actually booked). Somehow when I was going through the process the date changed from that same day to 2 weeks later and I didn't notice that. I immediately requested a refund, and the hotel denied it. It wasn't like I asked the day before the booking, in which I would understand, but 2 weeks before? My fault for not double checking but was in a hurry due to there being hundreds of people trying to find a room at the time. Not the type of customer service that would ever lead me back to any Comfort Inn ever again. I would sleep in the car next time rather than even try this hotel.
Stayed 1 night in Jan 2024
Response from Starla K on 15 Jan 2024
Hello,We aren’t aware of denying any cancelations at the hotel during a snow storm. We do not do that. But as you are reviewing on a 3rd party site I’m assuming that is how you booked? If so it could be that the hotel did not deny the refund. It could be that the 3rd party denied it do to their policies. Unfortunately with these types of bookings the hotel does not have the ability to cancel nor change these, only the company booked with can. I hope this helps you choose how you book in the future! We do hope to see you at some point. Thank you!

10/10 Excellent

James, CHANDLER

Stayed 2 nights in Jan 2024
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

2/10 Terrible

Karina

Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

4/10 Poor

Judith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not dog friendly
Taken out of our room. Was told I should’ve called instead of booked on line for pet room. No king bed room for pets. Reprimanded about the door I used. Not a good experience but now I know where not to stay as we travel frequently to Colorado.
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for sharing your experience! Unfortunately, we are not listed as pet friendly online, instead online it says we are not pet friendly. This saves us from a lot of confusion such as this, as we have just a couple of room we can allow pets in. We do recommend when traveling with a pet that you call any hotel directly to verify their pet policies. Thank you again!

8/10 Good

Steven, Dekalb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Alfred

Travelled with family
Good stay, a bit noisy in the hallway-ice machine very loud. Noisy elevator.
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for sharing your experience!

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, comfortable bed, good breakfast
Stayed 1 night in Nov 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for the kind review! We look forward to seeing you again soon!

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overnight stop, convenient and quiet.
Stayed 1 night in Nov 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for reviewing our hotel! We look forward to seeing you again soon!

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great staff!
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for such a kind review! We hope to see you again soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, room comfort
Super friendly staff! Stayed here about 5 years ago and thought it was amazing. Don’t think much has changed in 5 years. Starting to become dated.
Stayed 1 night in Oct 2023
Response from Starla K - GM on 30 Oct 2023
Thank you for your review! We actually just finished converting this property from a different franchise entirely to the Comfort Inn & Suites. That entailed a compete renovation! Everything is the hotel is new! It was a long process but we are happy it is completed and turned out beautifully! We hope to see you again!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

SUSAN

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hospitality and service was great ! Restaurants not far. Really enjoyed our stay
Stayed 1 night in Jul 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for reviewing our hotel! We look forward to seeing you again!

10/10 Excellent

Bill

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for rating our hotel!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for rating our hotel!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff at front desk was rude Acted like it was a crime to ask for another blanket
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for reviewing our hotel! We strive to provide the best service and accommodations in our power! We do hope to you will provide us with another opportunity to provide you with amazing service!

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Nice and comfortable, clean.
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for reviewing our hotel! We are always shooting for 5 stars with our amazing service and accommodations! We hope to see you again!

8/10 Good

Laurianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across KS
Very nice new hotel. More modern convinces.
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for such a kind review! We look forward to hosting you again soon!

10/10 Excellent

Donald R

Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for rating our hotel!

4/10 Poor

Lessie

Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Stopped in for one night and it did the job.
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you so much for such a kind review! We look forward to seeing you again soon!

4/10 Poor

Carol

Business traveller
Liked: Property conditions & facilities
The key did not open our room. I went downstairs and was issued a new set of keys which also did not open the door. So my partner took the 2nd set of keys down and the receptionist was unwilling to give our situation priority over 2 gentleman who just walked in the front door. These 2 guys multiple time told the receptionist to take care of our issues before then. I went down a third time and came back with the hotel receptionist who reluctantly came with me to try. We were corrrect; he lock was defective. We ended up in a different room. He was not wiling to help us right away until we insisted. He never apologized to us for the inconvenience. He did not acknowledge our inconvenience we had gone through. There was a lady who very helpful and nice. She checked us in originally, but I believe her shift had just ended and his just started.
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland on 6 Feb 2024
Thank you for sharing your experience! We are always striving to be better! We hope to see you again!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night
Room was nice, clean and quiet. Laundry needs expanding because it one had one washer and one dryer.
Stayed 1 night in Sep 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for reviewing our hotel! The majority of the time our guest laundry facility is sufficient. It really isn't used enough for us to expand it. But if we do run into issues more in the future we will definitely take that into consideration! Thanks again for your review!

8/10 Good

Dennis

Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you so much for rating our hotel!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC does not work properly. Do not stay here unless you like being overheated. Staff said it would get up to 75 or 78 then ac would come on for a while and then shut down. Cycle would repeat. Not conducive to a good night’s sleep.
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for reviewing our hotel! I am sorry to see you had AC issues. We are always working to provide the best service and accommodations and have made sure they are all working. Thanks again!

6/10 Okay

Charles

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for rating our hotel!

4/10 Poor

Christina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Lager sized jetted hot tub was operational. Mosquitos in the work out room. Breakfast was disappointing. Beds and pillows very comfortable.
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for sharing your experience. We appreciate all feedback as we strive to provide only the best service and accommodations for each and every guest! We hope that you will provide us with another opportunity in the future! Thanks again!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for rating our hotel!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for rating our hotel!

4/10 Poor

Daniel, Parker

Business traveller
The location was OK. I chose to stay on the side away from interstate 70. The hotel is average overall. The thing that makes the rooms terrible is the air conditioning units. The fan on the units cannot be set to run constantly. When they turn on it’s like starting a chainsaw. It’ll wake you up every time it turns on. Every five or 10 minutes. I would never stay there again.
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you for sharing your experience. We appreciate all feedback as we strive to provide only the best service and accommodations for each and every guest! We hope that you will provide us with another opportunity in the future! Thanks again!

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good night. Pleased.
Stayed 1 night in Aug 2023
Response from Comfort Inn & Suites Goodland, KS on 7 Feb 2024
Thank you so much for reviewing our hotel! We are happy to see you enjoyed your stay with us! We look forward to hosting you again in the future!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Breakfast was a little below average but the facility looked great.
Stayed 1 night in Aug 2023
Response from Starla K - GM on 15 Aug 2023
Thanks for reviewing our hotel!! We look forward to seeing you the next time you’re in western Kansas!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Aug 2023
Response from Starla K - GM on 15 Aug 2023
Thank you for reviewing our hotel! We hope to see you again soon!