Suite, 1 King Bed, Jetted Tub | In-room safe, desk, soundproofing, iron/ironing board

Reviews of Prestige Inn Golden

3 out of 5
Prestige Inn Golden
1049 Trans Canada Highway North, Golden, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Summerlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean room
Stayed 2 nights in May 2024

6/10 Okay

Harneet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Is was not great but it was just ok
Stayed 2 nights in May 2024

10/10 Excellent

Melony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Happy on 24 May 2024
Dear Melony, Thank you for taking the time to complete our survey. We appreciate your feedback and will share your comments with our entire staff. We're pleased to hear that you enjoyed your overall stay. We look forward to welcoming you back and continuing to meet your expectations.Best Regards

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Happy on 24 May 2024
Dear Tom, Thank you for taking the time to complete our survey. We appreciate your feedback and will share your comments with our entire staff. We're pleased to hear that you enjoyed your overall stay. We look forward to welcoming you back and continuing to meet your expectations.Best Regards

6/10 Okay

Sandeep Kumar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hottub is under repair for 2 continuous days when we were in the Hotel. This is utterly disappointed as we went to this hotel thinking that we can use the pool if the weather is unsupportive and that itself is not working.
Stayed 2 nights in May 2024
Response from Happy on 24 May 2024
Dear Sandeep,I apologize for the inconvenience you experienced due to the hot tub being under repair during your stay. I understand how disappointing this must have been, especially considering your plans to use the pool if the weather was unfavorable.We strive to provide the best experience for our guests, and I regret that we fell short in this instance. Your feedback will help us improve our communication and maintenance processes.We appreciate your understanding and hope to have the opportunity to make it up to you during a future stay.Best Regards

10/10 Excellent

Aubra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The pool could use some updating and the hot tub was out of service. ( which sadly we were not told upon arrival) Other than that the stay was wonderful
Stayed 1 night in May 2024
Response from Happy on 24 May 2024
Dear Aubra, I'm glad to hear that you had a wonderful stay overall. However, I apologize for the inconvenience caused by the hot tub being out of service and for not informing you of this upon arrival. Additionally, we appreciate your feedback regarding the pool and will consider updates to improve our facilities.Your comments are valuable to us, and we will work on making the necessary improvements. We hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Closed captions on tv did not function. Limited channel selection. Hot tub was not hot and pool area needed a thorough cleaning.
Stayed 1 night in May 2024
Response from Happy on 24 May 2024
Dear Gregory, I apologize for the issues you encountered during your stay, including the malfunctioning closed captions on the TV, limited channel selection, and the hot tub not being adequately heated. Additionally, I regret that the pool area was not up to our usual standards of cleanliness.We are addressing these concerns with our maintenance and housekeeping teams to ensure these issues are resolved promptly. Your feedback is invaluable in helping us improve our services and facilities.Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.Best Regards

10/10 Excellent

shavon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Happy on 24 May 2024
Dear shavon, Thank you for taking the time to complete our survey. We appreciate your feedback and will share your comments with our entire staff. We're pleased to hear that you enjoyed your overall stay. We look forward to welcoming you back and continuing to meet your expectations.Best Regards

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in May 2024
Response from Happy on 24 May 2024
Dear Hazel, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Best Regards

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and restaurant was great
Stayed 1 night in May 2024
Response from Happy on 12 May 2024
Hello Susan, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Rob

Stayed 1 night in Apr 2024
Response from Happy on 24 May 2024
Dear Rob, Thank you for taking the time to complete our survey. We appreciate your feedback and will share your comments with our entire staff. We're pleased to hear that you enjoyed your overall stay. We look forward to welcoming you back and continuing to meet your expectations.Best Regards

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Happy on 12 May 2024
Hello Susan, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place will stay again!
Stayed 1 night in May 2024
Response from Happy on 12 May 2024
Hello Andrew, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

8/10 Good

Deren, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in good shape and the room was clean and the bathroom has a real tub.
Stayed 1 night in Apr 2024
Response from Happy on 12 May 2024
Hello Deren, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Rick

Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Apr 2024
Response from Happy on 12 May 2024
Hello Rick, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Shareen, Calgary

Stayed 1 night in Apr 2024
Response from Happy on 12 May 2024
Hello Shareen, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have good restaurant
Stayed 1 night in Apr 2024
Response from Happy on 12 May 2024
Hello Olivia, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Casey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this hotel was maintained, & staff was professional and accommodating! P.s Mattress was good.
Stayed 1 night in Apr 2024
Response from Happy on 12 May 2024
Hello Casey, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 2 nights at The Prestige. Our room was great and the hot tub/pool was enjoyable.
Stayed 2 nights in Mar 2024
Response from Happy on 12 May 2024
Hello Greg, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Happy on 12 May 2024
Hello Marcela, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Doug

Friendly staff. Clean rooms and nice hot tub
Stayed 1 night in Mar 2024
Response from Happy on 12 May 2024
Hello Doug, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Happy on 12 May 2024
Hello William, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right on the Trans-Canada HW1, which can be dusty with all the road sand applied to keep it safe. Not really a big issue.
Stayed 3 nights in Mar 2024
Response from Happy on 12 May 2024
Hello Kevin, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Myra, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was lovely, facility was clean and staff were friendly. Would stay here again.
Stayed 1 night in Feb 2024
Response from Happy on 12 May 2024
Hello Myra, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

David

Travelled with partner
Liked: Property conditions & facilities
Very clean and well appointed and maintained. Would have rather had a fridge than a wine cooler. Breakfast at this price would be expected
Stayed 1 night in Mar 2024
Response from Happy on 7 Mar 2024
Dear David, Thank you for your excellent rating. It will be my pleasure to pass along your compliments to our entire team. Thank you!

10/10 Excellent

Sawyer

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Happy on 7 Mar 2024
Dear Sawyer, Thank you for your excellent rating. It will be my pleasure to pass along your compliments to our entire team. Thank you!

10/10 Excellent

Walter

Stayed 1 night in Mar 2024
Response from Happy on 12 May 2024
Hello Walter, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

10/10 Excellent

Jason, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Great hotel!
Stayed 1 night in Mar 2024
Response from Happy on 7 Mar 2024
Dear Jason, Thank you for your excellent rating. It will be my pleasure to pass along your compliments to our entire team. Thank you!

8/10 Good

Azizpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good and rooms were pretty neat and tidy.
Stayed 1 night in Feb 2024
Response from Happy on 7 Mar 2024
Dear Azizpreet, Thank you for your excellent rating. It will be my pleasure to pass along your compliments to our entire team. Thank you!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Happy on 7 Mar 2024
Dear Marina, Thank you for your excellent rating. It will be my pleasure to pass along your compliments to our entire team. Thank you!

2/10 Terrible

Josh

Stayed 1 night in Feb 2024
Response from Happy on 12 May 2024
Hello Josh, I noticed you gave us a low score. Could you please tell us about your experience? We'd like to understand what happened so we can try to accommodate you better.Thank you!

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Happy on 7 Mar 2024
Dear James, Thank you for your excellent rating. Thank you!

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Seemed odd to have a liquor store in hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

SARAH, VANCOUVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Happy on 7 Mar 2024
Dear Sarah, Thank you for your excellent rating. Regards

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Happy on 24 Feb 2024
Hello Ken, Thank you for taking the time to complete our survey. Thank you for your excellent rating.

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pet friendly hotel
We had a nice room, great view, friendly service, they told us where a local bear was roaming so my UK friends could see one. It was a Saturday at like 8:30 and the bar was closing nothing else in town they said so that was a bummer but not just them the town, rooms were lovely, pet friendly.
Stayed 1 night in Sep 2023
Response from Happy on 24 Feb 2024
Hello Amanda,Thank you for taking the time to complete our survey. Your satisfaction is essential to us, and we will be using your feedback in our effort to improve our service standards.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Happy on 24 Feb 2024
Hello John, Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Jill, Ponoka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Happy on 24 Feb 2024
Hello Jill, Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and pillows!!
Stayed 1 night in Feb 2024
Response from Happy on 24 Feb 2024
Hello Sarah,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Feb 2024
Response from Happy on 24 Feb 2024
Hello Rick,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Michael

Travelled with partner
Clean and comfortable property.
Stayed 1 night in Feb 2024
Response from Happy on 24 Feb 2024
Hello Michael,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Mark

Stayed 3 nights in Jan 2024
Response from Happy on 12 May 2024
Hello Mark, It was a pleasure to welcome you to our hotel. I am very pleased to learn that you had a wonderful stay with us.Front Desk Supervisor

8/10 Good

Fran

Stayed 3 nights in Dec 2023
Response from Happy on 24 Feb 2024
Hello Fran,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Happy on 24 Feb 2024
Hello Peter,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the staff were very helpful.
Stayed 2 nights in Jan 2024
Response from Happy on 24 Feb 2024
Hello Varonica,Thank you for taking the time to complete our survey. Your satisfaction is essential to us, and we will be using your feedback in our effort to improve our service standards.

10/10 Excellent

LLOYD

Business traveller
Liked: Cleanliness, staff & service, amenities
My Wife was in Golden for a medical procedure. We required some flexibility with check out and not sure if we would need an extra day. The staff was very responsive to our needs .Our dog was welcome also. Thanks to all the staff for your courteous hospitality.
Stayed 2 nights in Jan 2024
Response from Happy on 24 Feb 2024
Hello Lloyd,Thank you for taking the time to complete our survey. Your satisfaction is essential to us, and we will be using your feedback in our effort to improve our service standards.

10/10 Excellent

Leah

Stayed 2 nights in Dec 2023
Response from Happy on 24 Feb 2024
Hello Leah,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Aubra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Happy on 24 Feb 2024
Hello Aubra,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Laurel

Stayed 1 night in Dec 2023
Response from Happy on 24 Feb 2024
Hello Laurel,Thank you for taking the time to complete our survey. Thank you for your excellent rating.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Hot tub/pool area had clinical lighting but was still well used.
Stayed 1 night in Dec 2023
Response from Happy on 24 Feb 2024
Hello Ray,Thank you for taking the time to complete our survey. Your satisfaction is essential to us, and we will be using your feedback in our effort to improve our service standards.