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Reviews of Hotel Glenwood Springs

2.5 out of 5
Hotel Glenwood Springs
52000 Two Rivers Plaza Rd, Glenwood Springs, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family
Liked: Cleanliness
Outdated but extremely convenient and standard condition for a hotel. Nothing special. Pool “water park” is too shallow. Got scraped up from the shallow landing on the water slide. Deepest is 3’6”
Stayed 1 night in May 2024

6/10 Okay

Jenna

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jaquelene, Cicero

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gonchiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you have smaller kids.
Stayed 1 night in May 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was nice pool was fun, it was a bit loud with the highway outside but great location for iron mountain hot springs
Stayed 2 nights in May 2024

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact that it is literally next door to the gondolas that go up to the top of the mountain across the street to the adventure Land
Stayed 3 nights in May 2024

6/10 Okay

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so much there fault… but literally right next to I 70 so you can hear the traffic.
Stayed 1 night in May 2024

8/10 Good

Sharyl, Platteville

Liked: Cleanliness, staff & service, amenities
The hotel was adequate for our needs but we did have to have the front desk reprogram our keys twice. The elevator is super old and slow but gets the job done. The breakfast options are what I would expect for this price point.
Stayed 1 night in May 2024

10/10 Excellent

Stephania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here and always have a pleasant experience
Stayed 2 nights in May 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel and room but they were remodeling the lobby lots of noise and disruption of facility
Stayed 1 night in Mar 2024

8/10 Good

Sharyl, Platteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could use some TLC in places but it’s comfortable and quiet which is key. Looks like a great place for young children to stay. The pool area looks tailored to families. Close to activities.
Stayed 1 night in May 2024

10/10 Excellent

Ashley, Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoys the pool area. The staff is always nice. The beds are nice, big and comfortable. They have a little arcade that has a couple of old school games. They have a little continental breakfast with some tasty pastries, cereal and fruit. We enjoy going here!
Stayed 1 night in May 2024

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
The bed was hard.
Stayed 1 night in May 2024

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel to enjoy with family and kids, pool has amazing hot water
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun pool for the kids, mine had a blast. Rooms are comfortable and clean. Lobby has a nice feel. We are going to the caverns and will be able to take the gondola up right outside the hotel. It has been a good stay so far.
Stayed 1 night in Apr 2024

2/10 Terrible

Hajir

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mariela, Beaverton

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Customer service are very nice please. My son was sick and they bring me some of Taylenol for free
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the “water park” and it didn’t disappoint. The breakfast was great and the bed comfy! I have stage 4 cancer and an emotional support dog and no hassle as it is a pet friendly hotel. Will be staying again!
Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Antonino

Stayed 1 night in Apr 2024

8/10 Good

Joo Hyun

Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time here!!
Stayed 2 nights in Apr 2024

8/10 Good

Inaki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a family
Stayed 1 night in Apr 2024

4/10 Poor

jacob

Stayed 1 night in Mar 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Roxana

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Our overall experience was fine, but it took over twenty minutes to get checked in which was a bit frustrating. The property is going through a renovation, and that's fine, but I wish we would have been able to get into our room more quickly
Stayed 2 nights in Mar 2024

10/10 Excellent

Anisha

Stayed 2 nights in Mar 2024

6/10 Okay

ashley

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Ravi Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was construction happening at the property and the lift was not working. Though staff offered to help but they are the receptionist girls and I felt sorry for them to carry such huge luggage’s 3 floors up. So we had to carry our own. The pool was great and kids enjoyed it. The property is right next to the cavern park, so it’s a plus. Breakfast is very ordinary, there were no bread loafs and egg options offered.

10/10 Excellent

Esteban

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family stay
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is under construction. Other than that it's a good hotel. Almost walking distance to iron mountain hot springs.
Stayed 1 night in Mar 2024

4/10 Poor

Kenneth

Disliked: Amenities
under construction, breakfast was poor.: pastries, sugar, carbs. We were stuck at motel because hotel had no transportation, no uber, or no taxi.
Stayed 1 night in Mar 2024

4/10 Poor

Darlene

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Unfortunately, the property is under construction & the elevator was broken. I dragged up my belongings (& my granddaughter's ) 3 flights with bad knees. This information should be shared before booking. The only good part of my stay was that my granddaughter loved the swimming pool. pool.dragg m
Stayed 1 night in Mar 2024

4/10 Poor

Kathryn

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Felt pretty expensive for what it was convenient place yes but not the greatest hotel pool wasn’t worth it
Stayed 2 nights in Mar 2024

6/10 Okay

Loralee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed there a few years ago and it had more options for beakfast, rooms were nicer etc. It seems a bit rundown down. The pool was the best part of the whole experience.
Stayed 2 nights in Mar 2024

2/10 Terrible

Tiffani

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super unfriendly, elevator was broken, no assistance offered, staircase and hallways has exposed staples with no caution or warning, carpets were filthy, only positive was the indoor pool. Breakfast was all processed sugar foods except bananas
Stayed 1 night in Mar 2024
Response from Mia Higareda on 12 Mar 2024
Hello Tiffani,We're genuinely sorry to hear about your issues, your feedback is crucial for us as we strive to improve our guest experience, and we will promptly address these concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Thank you,Mia HigaredaAssistant General Manager

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Waterpark style pool area inside hotel was so much fun for kids. Convenient location for our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Stayed 1 night in Mar 2024

10/10 Excellent

Jeanette

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mix up with room since I had a dog, but the manager took care of it promptly!
Stayed 2 nights in Mar 2024

6/10 Okay

Citlalli

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, amenities
The pool and arcade are truly the best features of this property. The elevator wasn't working which was a bummer and the breakfast was a bit lacking when we got down to it. Hallways could use a good vacuum but, our room was clean and staff always very friendly.
Stayed 2 nights in Feb 2024

2/10 Terrible

miranda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 6 and 9 yr olds loved the pool. Great place to let the kids unwind after a day skiing etc. Rooms a nice but breakfast could use a little help. Great value for the $$ we will be back
Stayed 2 nights in Feb 2024