Reception
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Reviews of Hilton Garden Inn Hartford South/Glastonbury

3 out of 5
Hilton Garden Inn Hartford South/Glastonbury
85 Glastonbury Blvd, Glastonbury, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 441 out of 823 reviews" "
Rating 8 - Good. 245 out of 823 reviews" "
Rating 6 - Okay. 72 out of 823 reviews" "
Rating 4 - Poor. 34 out of 823 reviews" "
Rating 2 - Terrible. 31 out of 823 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kate

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got up early for an early return on the road and went down to eat the buffet, there weren't any pancakes or French toast. It was 615 but it was a bit disappointing, the scrambled eggs were really wet and inedible... bacon and sausage were delicious.
Stayed 1 night in May 2024

8/10 Good

NOBUO, Fujiidera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Cathy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stood here cause we had a tournament at the convention center. Place location was 9 min but surprised it was dated. My room had popcorn ceiling that was falling apart I was surprised that it was just patched up, I would recommend to fix that, also didn’t add the sign on my door so housekeeping wouldn’t come in and again found only trash to be changed but beds not made and room exactly how I left it in the morning. I get that is optional, but when you pay a lot for a weekend and didn’t add the sign on your door I expect beds to be made. Overall I’ve used Hilton many times and this is the first. I didn’t complain as I was tired from long days, but I think it’s important to have customers satisfied. The lobby was great and reception and checkin was easy and people were pleasant.
Stayed 2 nights in May 2024

4/10 Poor

Kathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was not deserving of the “Hilton” name. It was dark, small, antiquated. The furniture and room were old and outdated. “Restaurant” area was like a diner. Would not book here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Alexis

Stayed 1 night in Apr 2024

4/10 Poor

Maria

Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was nice and the staff was really friendly as well 🙂
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable price.
Stayed 2 nights in Mar 2024

10/10 Excellent

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Sharonica

Travelled with group
Liked: Amenities
Mo checked me in was a pleasure to work with great attitude
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2024

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Neetra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaking ceiling in pool area
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Travelled with family
Convenient and safe location for visiting friends and family in a beautiful and historic New England town with great options for dining and shopping. The staff are friendly and attentive. We don’t hesitate to return.
Stayed 1 night in Feb 2024

10/10 Excellent

Davonte

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and the comfortably of the hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fan in the bathroom. Peeling paint in the bathroom. Very comfortable beds and very quiet. No free continental breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, the lounge area was very comfortable to relax after a long day. The staff was great! They were all fun, very pleasant and always had a smile. The only thing I would suggest is they need to work on a better wine selection.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alix

Stayed 6 nights in Feb 2024

10/10 Excellent

Carleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, polite people, helpful in locating places we were going.
Stayed 1 night in Feb 2024

6/10 Okay

Eric

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great for a short stay. Was locked out of the automatic doors to the lobby when we arrived, staff and guests did not notice for 15-20mins of knocking and waving. Rooms were clean, nice and simple stay. Fridge in the room was set to Freeze without us realizing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Ladimir

Stayed 1 night in Jan 2024

4/10 Poor

Gerald

Wasn’t able to go and wasn’t able to cancel booking with refund. Even though I had insurance.
Stayed 1 night in Jan 2024

10/10 Excellent

YI

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the restaurant are super friendly and helpfully! Love our stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn, Newport

Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Erin

Stayed 1 night in Jan 2024

4/10 Poor

kevin

Travelled with family
Liked: Cleanliness, amenities
Our bathroom door opened into the hall in front of the closet door. She was hanging up a jacket and I opened the door and it hit her in the spine and she has been cring about a broken back ever since. She has to take massive amounts of pain medicine daily now.
Stayed 2 nights in Dec 2023

8/10 Good

John

Stayed 1 night in Jan 2024

4/10 Poor

Anjelica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It took an hour to have the room ready, when I had arrived at 5pm. I stayed for two nights and had to get 4 different room cards because they stopped working after a single use. The door didn’t have a proper seal around it / ill fitted, and could hear every single noise loudly through it. The toilet sounded like a jet engine when flushed.
Stayed 1 night in Dec 2023

6/10 Okay

dawnlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were accomodating, place was clean. Room was clean but dated.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Abigail, Praha

Stayed 1 night in Dec 2023

6/10 Okay

Rosanna, Pembroke pines

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Not a good communication with the staff, they need better training
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Sticky bathroom floor.
Main complaint: The bathroom floor was sticky in several places, indicating that when it was last mopped, it was not adequately rinsed. I had planned on showering but decided against it.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
No complaints at all. It's a well run hotel.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Stayed 1 night in Dec 2023

8/10 Good

Bernardine

Liked: Cleanliness, staff & service, amenities
Beautiful lobby. Great staff. Rooms in desperate need of update. Key wouldn’t work and staff had to come open the door.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kayla

Stayed 1 night in Nov 2023

6/10 Okay

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was clean and the staff was very friendly and helpful. However the bed was as hard as rock and the most uncomfortable bed I’ve ever slept on. The shower leaked all over the bathroom floor so when you stepped out you were in a puddle of water.
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Wilena

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
They staff at the front desk was the best part of my stay, I was so excited to eat breakfast until my table was dirty and there was old food stuck to my utensils I mean a lot the front was clean but the back was dirty, and the assortment they had should’ve been free instead of $30 for two people. I have stayed at multiple Hilton Hotels and this one is by far the worst.
Stayed 1 night in Oct 2023